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Insurance Customer Service Representative Jobs in Baton Rouge, LA

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Insurance Customer Service Representative information

See Baton Rouge, LA salary details

$24.3K

$45.2K

$68.1K

How much do insurance customer service representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for insurance customer service representative in Baton Rouge, LA is $45,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Baton Rouge, LA?

The most popular types of Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What are popular job titles related to Insurance Customer Service Representative jobs in Baton Rouge, LA?

For Insurance Customer Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Baton Rouge, LA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Insurance Customer Service Representative jobs?

Cities near Baton Rouge, LA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,178 per year, or $21.7 per hour.

Licensed Insurance Customer Service

R K Mehrotra - State Farm Agency

Baton Rouge, LA • On-site

$31K - $43K/yr

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

Licensed Insurance Customer Service

Our State Farm Agency in Baton Rouge is seeking a professional, licensed, and customer-focused Insurance Customer Service Representative to join our team. If you are passionate about helping clients, enjoy problem-solving, and want to grow your career in Property & Casualty (P&C) insurance, this role is for you.

Qualifications – Must Haves:

  • Active P&C Insurance License
  • Previous experience in an insurance agency or customer service role; State Farm experience preferred.
  • Ability to work on-site in Baton Rouge (not remote)
  • Strong communication, organizational, and customer service skills
  • Detail-oriented, proactive, and motivated to help clients understand insurance options

Responsibilities:

  • Provide excellent customer service via phone and in-person interactions
  • Build and maintain strong client relationships
  • Educate clients on insurance policies, coverage options, claims, billing, and transfers
  • Perform needs-based policy reviews to recommend coverage options
  • Assist the agent with daily office tasks and reporting
  • Ensure timely and accurate follow-up on all client requests
  • Enhance the overall State Farm insurance customer experience

Benefits:

  • Competitive salary plus performance-based bonuses
  • Paid Holidays and Paid Time Off
  • Health Insurance
  • Retirement Plan
  • Professional development and career growth in insurance sales and service

Ideal Candidate:

  • Licensed in P&C insurance
  • Experienced in insurance office operations
  • Excellent written, verbal, and listening communication skills
  • Detail-oriented, organized, and self-motivated
  • Comfortable using insurance software and computer systems
  • Team player who can multitask and work efficiently
  • Committed to continuing education and staying up-to-date on product changes

How to Apply:

If you are a licensed insurance professional ready to advance your career in insurance customer service, submit your resume today. Qualified candidates will be contacted regarding the next steps in the interview process.

Important Notice: This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of the agent must complete all required licensing, training, and onboarding. State Farm agents are independent contractors and hire their own staff.

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