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Insurance Customer Service Representative Jobs in Baton Rouge, LA

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Insurance Customer Service Representative information

See Baton Rouge, LA salary details

$22.7K

$42.4K

$63.9K

How much do insurance customer service representative jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance customer service representative in Baton Rouge, LA is $42,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $48,100.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Baton Rouge, LA?

The most popular types of Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What are popular job titles related to Insurance Customer Service Representative jobs in Baton Rouge, LA?

For Insurance Customer Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Baton Rouge, LA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Insurance Customer Service Representative jobs?

Cities near Baton Rouge, LA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Baton Rouge, LA as of September 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $42,357 per year, or $20.4 per hour.

Licensed Insurance Customer Service

Port Allen, LA • On-site

Clay Stewart - State Farm Agency
See more jobs at Clay Stewart - State Farm Agencyexternal

$31K - $55K/yr

Other

Retirement, PTO

Re-posted 26 days ago

Job description

Licensed Insurance Customer Service

Location: Port Allen, LA, 70767

Salary: $31000.0 - $55000.0/year

Experience: 1 Year(s)

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

You will receive:

  • $15 - $25/hour based on licensing and experience
  • Commission opportunity for licensed staff
  • Paid time off (vacation and personal/sick days)
  • Retirement plan
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Customer service experience preferred
  • SalesForce experience preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license required
  • Life and Health license (must be able to obtain within 3 - 6 months of hire)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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