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Entry Level Insurance Customer Service Representative Jobs in Baton Rouge, LA

StaffMyAgency LLC

Customer Service

Baton Rouge, LA · On-site

$30K - $50K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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Entry Level Insurance Customer Service Representative information

See Baton Rouge, LA salary details

$9

$18

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level insurance customer service representative in Baton Rouge, LA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Baton Rouge, LA? For Entry Level Insurance Customer Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Baton Rouge, LA look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Baton Rouge, LA with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,543 per year, or $18 per hour.

Licensed Insurance Customer Service

R K Mehrotra - State Farm Agency

Baton Rouge, LA • On-site

$31K - $43K/yr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Licensed Insurance Customer Service

Our State Farm Agency in Baton Rouge is seeking a professional, licensed, and customer-focused Insurance Customer Service Representative to join our team. If you are passionate about helping clients, enjoy problem-solving, and want to grow your career in Property & Casualty (P&C) insurance, this role is for you.

Qualifications – Must Haves:

  • Active P&C Insurance License
  • Previous experience in an insurance agency or customer service role; State Farm experience preferred.
  • Ability to work on-site in Baton Rouge (not remote)
  • Strong communication, organizational, and customer service skills
  • Detail-oriented, proactive, and motivated to help clients understand insurance options

Responsibilities:

  • Provide excellent customer service via phone and in-person interactions
  • Build and maintain strong client relationships
  • Educate clients on insurance policies, coverage options, claims, billing, and transfers
  • Perform needs-based policy reviews to recommend coverage options
  • Assist the agent with daily office tasks and reporting
  • Ensure timely and accurate follow-up on all client requests
  • Enhance the overall State Farm insurance customer experience

Benefits:

  • Competitive salary plus performance-based bonuses
  • Paid Holidays and Paid Time Off
  • Health Insurance
  • Retirement Plan
  • Professional development and career growth in insurance sales and service

Ideal Candidate:

  • Licensed in P&C insurance
  • Experienced in insurance office operations
  • Excellent written, verbal, and listening communication skills
  • Detail-oriented, organized, and self-motivated
  • Comfortable using insurance software and computer systems
  • Team player who can multitask and work efficiently
  • Committed to continuing education and staying up-to-date on product changes

How to Apply:

If you are a licensed insurance professional ready to advance your career in insurance customer service, submit your resume today. Qualified candidates will be contacted regarding the next steps in the interview process.

Important Notice: This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of the agent must complete all required licensing, training, and onboarding. State Farm agents are independent contractors and hire their own staff.

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