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Insurance Customer Service Representative Jobs in Baton Rouge, LA

Guaranty Bank

Customer Service Representative

New Roads, LA · On-site

$16.25 - $22/hr

The Customer Service Representative (CSR) develops and maintains strong customer relationships by recognizing customer needs through effective listening skills, asking need-defining questions, and ...

dbi

Customer Service Representative

Baton Rouge, LA · On-site

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Guaranty Bank

Customer Service Representative

Maringouin, LA · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) develops and maintains strong customer relationships by recognizing customer needs through effective listening skills, asking need-defining questions, and ...

dbi

Customer Service Representative

Baton Rouge, LA · On-site

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Baton Rouge, LA

Insurance Customer Service Representative information

See Baton Rouge, LA salary details

$24.3K

$45.2K

$68.1K

How much do insurance customer service representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for insurance customer service representative in Baton Rouge, LA is $45,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Baton Rouge, LA?

The most popular types of Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What are popular job titles related to Insurance Customer Service Representative jobs in Baton Rouge, LA?

For Insurance Customer Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Baton Rouge, LA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Insurance Customer Service Representative jobs?

Cities near Baton Rouge, LA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,178 per year, or $21.7 per hour.

Customer Service Representative

Guaranty Bank

New Roads, LA • On-site

$16.25 - $22/hr

Other

Posted 18 days ago

Job description

POSITION SUMMARY:
The Customer Service Representative (CSR) develops and maintains strong customer relationships by recognizing customer needs through effective listening skills, asking need-defining questions, and recommending appropriate products or services. The CSR role is challenging and the environment is fast-paced, yet our CSRs take the time to truly listen to our customers so they can effectively serve and resolve all inquiries and concerns. In order to provide exceptional service, the CSR collects and analyzes data resulting in problem-solving and customer solutions. The successful CSR demonstrates a strong desire to build customer respect and trust through credibility, friendliness, sincerity, empathy, and patience. Excellent telephone communication skills allow the CSRs to present themselves as experienced professionals who put the customer at the center of every interaction.
REPORTING RELATIONSHIP:
Directly: Branch Manager
ESSENTIAL FUNCTIONS:
  1. Promote strong customer interactions by greeting the customers with eye contact and serving the public with professionalism, courtesy, attention, and efficiency.
  2. Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
  3. Has advanced knowledge of bank products, services, and branch operations including support for the Branch Manager.
  4. Has proficient knowledge of and adheres to branch internal controls.
  5. Provides technical support for bank-wide services such as online banking as well as many others.
  6. Maintains the highly confidential nature of client information and records.

SPECIFIC DUTIES:
Customer Service Representative
  • Provide professional customer service which includes but is not limited to: greeting walk in customers and following proper guidelines on phone etiquette to deliver exceptional service.
  • Receive, handles and assists a variety of customer inquiries and service requests.
  • Identifies, researches, and resolves issues using systems and resources available.
  • Maintains a friendly and outgoing demeanor to calmly assist with customer's problems and questions.
  • Explain various bank products and services available to customers; defining the advantages and limitations of each program as well as bank regulations associated with each.
  • Establish proper identification of new customers, checks customers bank experience and decides whether to accept the account.
  • Develop knowledge and understanding of Bank operating policies, as well as knowledge of current rates and charges for all Bank services and/or products.
  • Prepare all paperwork and assists the customer in completing necessary documents to open new accounts order checks, change addresses, assist customers with Safe Deposit Box entry, etc.
  • Through effective listening and asking needs-defining questions, recognizes client needs and matches them with appropriate products through sales or referrals.
Requirements
OTHER REQUIREMENTS (Skills, Abilities, & Characteristics):
- Exceptional listening skills and attention to detail in order to discern client needs.
- Reason and react quickly in order to formulate solutions and provide personalized client service.
- Demonstrate empathy with client concerns.
- Consistently handle a large volume of calls, deal with stressful situations, remain calm under pressure, and act in the Bank's self-interest.
- Courtesy, tact and diplomacy are essential elements of this position.
- Superior verbal communication skills to converse intelligently, clearly and understandably over the telephone with clients and co-workers.
- Strong written communication skills to accurately document and track the status of issues and respond to professional communications.
- Works independently, with minimum supervision, in a fast-paced environment.
- Strong organizational skills that enable multiple tasks to be balanced.
- Independent decision-making ability within defined guidelines.
- Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about bank products and services.
- Works well in a group setting and maintains a courteous and professional demeanor.
- Adapts quickly to change and remains flexible.
- Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the Bank and customers.
- Regular and reliable attendance and punctuality is essential.
- Maintains vast knowledge about the bank through ongoing training, self-study, and career development.
OTHER GENERAL DUTIES:
  • Provide teller relief when needed.
  • Actively contribute to meet the branch business goals as well as individual referral goals.
  • Maintain work area in an organized and orderly fashion with adequate supplies such as new accounts packets; thank you gifts; current and up-to-date forms and brochures; etc.
  • Complete annual compliance training including but not limited to BSA, CIP, Reg CC, and CTR's.
  • Consistently supports the Bank and its Core Values.
  • Perform other duties as assigned.
Work Environment
  • This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner with co-workers and management.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step stool as necessary.

Acknowledgement
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Guaranty Bank and Trust Co. is an Equal Employment Opportunity Employer.
- Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

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