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Insurance Customer Service Representative Jobs in Baton Rouge, LA

dbi

Customer Service Representative

Baton Rouge, LA

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Guaranty Bank

Customer Service Representative

Maringouin, LA · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) develops and maintains strong customer relationships by recognizing customer needs through effective listening skills, asking need-defining questions, and ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Baton Rouge, LA

Insurance Customer Service Representative information

See Baton Rouge, LA salary details

$22.7K

$42.4K

$63.9K

How much do insurance customer service representative jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance customer service representative in Baton Rouge, LA is $42,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $48,100.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Baton Rouge, LA?

The most popular types of Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What are popular job titles related to Insurance Customer Service Representative jobs in Baton Rouge, LA?

For Insurance Customer Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Baton Rouge, LA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Insurance Customer Service Representative jobs?

Cities near Baton Rouge, LA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Baton Rouge, LA as of September 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $42,357 per year, or $20.4 per hour.

Customer Service Representative

Baton Rouge, LA • On-site

S & W Wholesale Foods LLC
See more jobs at S & W Wholesale Foods LLCexternal

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Interface with customers via in-person, phone, and email interactions to address inquiries and requests.

  • Process customer orders through various channels and follow up to ensure timely delivery.

  • Resolve customer issues or direct them to the appropriate person for assistance.

Job description

Description:

S&W Wholesale Foods is Louisiana’s leading independent food service supplier and is on the Move. We are looking for a Customer Service Representative to join our team at our Baton Rouge location! The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. 

S&W Wholesale Foods is a family-owned, customer-oriented company and we align our progress with your success. We believe in candid communication, being genuine, and working together as one team to achieve our goals.


What you’ll do:

  • Supporting the outside sales team
  • Assisting in company sales growth
  • Portraying a positive company image and engaging in professional and friendly communications with customers
  • Answers phones, transfers call and takes messages
  • Processing orders by mail, telephone, fax, email, or other employees
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Performing accurate company-required recordkeeping
  • Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer.
  • Following-up on orders to ensure delivery by specified dates
  • Performing other duties as assigned

What you need to succeed:

  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Time Management: the ability to organize and manage multiple priorities.
  • Proficient in Microsoft Office Suite or related software

Minimum Qualifications 

  • High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience
  • Customer Service Experience

Benefits Include

  • Birthday Holiday!
  • Medical, Dental, and Vision Insurance
  • Vacation, Sick, and Personal Time Off
  • 401k /Company Match
  • Employee Purchasing Discounts

Physical Demands and Work Environment  

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times


S&W Wholesale Foods, LLC committed to providing equal employment opportunity for all employees. All employment decisions are made based on business needs and individual qualifications without regard to race, color, religion, national or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, family medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by law.


Learn more about S&W Wholesale Foods by visiting our website: http://www.s-wfoods.com

Requirements: