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Progressive Insurance Customer Service Jobs in Virginia

Gaines & Critzer

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Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Virginia

Progressive Insurance Customer Service information

See Virginia salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for progressive insurance customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Virginia?

For Progressive Insurance Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Virginia look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Progressive Insurance Customer Service jobs?

Cities in Virginia with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Insurance Customer Service Representative

AmeriStaff Employment and Staffing Solutions

Rocky Mount, VA • On-site

$40K/yr

Other

Medical, Dental, Vision, Life

Re-posted 29 days ago

Job description

Job #: 159883 Title: Insurance Customer Service Representative Location: Rocky Mount, VA Salary Range: $40,000 per year Position: INSURANCE CLERK Description:
AmeriStaff is seeking a Insurance Customer Service Representative to join a well-established, community-focused insurance agency with a strong reputation in Southwest Virginia. Will play a key role in meeting the overall insurance needs of clients across both Personal Lines and Life & Health products.
Benefits of the Insurance Customer Service Representative:

  • In-office position
  • Monday through Friday
  • 8:30 am - 5:00 pm
  • $40,000 a year.
Responsibilities of the Insurance Customer Service Representative:
  • Provide professional, responsive service to an assigned book of personal lines accounts
  • Manage policy renewals, including binding coverage, reviewing policies for accuracy, invoicing, preparing proposals, and delivering policies
  • Respond promptly to client service requests, including resolving complex coverage and underwriting issues
  • Effectively manage multiple tasks and deadlines simultaneously
  • Service Life & Health policies, including beneficiary changes, billing inquiries, and policy updates
  • Support and process individual medical insurance applications
  • Provide service assistance for senior products (e.g., Medicare Advantage, Medicare Supplements, Part D plans) and supplemental products (dental, vision, ancillary coverages)
  • Support clients during Open Enrollment and Annual Enrollment Periods, managing high-volume service requests, plan changes, and eligibility questions
  • Provide general coverage education within licensing and compliance guidelines
  • Coordinate with insurance carriers and vendors to help resolve service and claims-related issues
  • Work independently to manage day-to-day responsibilities with minimal supervision
  • Balance workload across multiple lines of business, including seasonal fluctuations
  • Assist management with special projects and other duties as assigned
Requirements:
Requirements of the Insurance Customer Service Representative:
  • High School Diploma required; four-year degree preferred
  • 2-3 years of experience in Personal Lines and Life & Health insurance
  • Active Property & Casualty and Life & Health licenses required
  • Experience with Medicare, senior products, and individual health insurance
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
  • Salesforce experience preferred, but not required
  • Strong organizational skills, attention to detail, and ability to manage competing priorities
  • Professional work ethic and strong customer service orientation
  • #INDAI2472
Job Type: Permanent Post Date: 06/01/2026

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