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Progressive Insurance Customer Service Jobs in Virginia

Gaines & Critzer

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Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Virginia

Progressive Insurance Customer Service information

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$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for progressive insurance customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Virginia?

For Progressive Insurance Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Virginia look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Progressive Insurance Customer Service jobs?

Cities in Virginia with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Licensed Insurance Customer Service

Keith Phillips - State Farm Agency

Midlothian, VA

$40K - $45K/yr

Full-time

Medical, Life, PTO

Re-posted 12 days ago

Job description

Licensed Customer Service Representative Insurance CSR State Farm Agent Team Member
Location: Midlothian, VA | Pay: $20$22/hr (~$40,000$45,000/year)

Licenses required: Property & Casualty AND Life & Health. Only licensed candidates will be considered.

Join a growing State Farm independent agent office as a Licensed Customer Service Representative (Insurance CSR). If you enjoy helping people, providing exceptional customer service, and want a career in insurance, this is the role for you.

Key Responsibilities:

  • Answer customer questions about policies, coverage, billing, and claims
  • Build strong relationships through follow-up and guidance
  • Conduct needs-based policy reviews to ensure proper coverage
  • Support daily operations and assist the Agent and team
  • Stay current on licensing, products, and insurance updates

Requirements:

  • Active Property & Casualty license
  • Active Life & Health license
  • Strong communication and organizational skills
  • Customer-focused, detail-oriented, and professional
  • Comfortable using computers and office systems

Benefits:

  • Competitive pay: $20$22/hr
  • Paid vacation and sick/personal time
  • Growth opportunities and professional development
  • Supportive team environment with long-term career potential

Why Apply:
Make a real difference helping clients protect what matters most while growing your career in a stable, friendly, and professional environment.

How to Apply:
Submit your resume today. Only licensed applicants will be considered.

This position is with a State Farm independent agent, not State Farm Insurance Companies. Employees must meet all licensing and training requirements.

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