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Insurance Customer Service Representative Jobs in Virginia

Gaines & Critzer

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Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Virginia

Insurance Customer Service Representative information

See Virginia salary details

$25.8K

$48K

$72.4K

How much do insurance customer service representative jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance customer service representative in Virginia is $47,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $54,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Virginia?

For Insurance Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Virginia look for?

The top searched job categories for Insurance Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Insurance Customer Service Representative jobs?

Cities in Virginia with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in VA?

For Insurance Customer Service Representative jobs in VA, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Insurance CSR

Gaines & Critzer

North Chesterfield, VA • On-site

$45K - $60K/yr

Full-time

Posted 26 days ago

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Job description

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving inquiries efficiently

Responsibilities

  • Provide responsive customer service to policyholders and prospects
  • Process claims accurately and timely using insurance software
  • Manage and update insurance policy information
  • Perform data entry and maintain detailed client and claim documentation
  • Support clients with inquiries and complaint resolution
  • Verify and validate information to ensure accuracy
  • Maintain organized records and communicate effectively within the team

Required Qualifications

  • Minimum 1 year of experience in customer service
  • Valid Insurance Property & Casualty (P & C) license

Preferred Qualifications

  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Proficiency in problem-solving and data entry
  • Insurance industry knowledge
  • Effective time management and attention to detail
  • Computer literacy, including CRM and telephony systems