Customer Support Agent Jobs in Indiana (NOW HIRING)

Kite Realty Group Trust (NYSE: KRG) is a real estate investment trust (REIT) headquartered in Indianapolis, IN and one of the largest publicly traded owners and operators of open-air shopping centers and mixed-use assets. Publicly listed since 2004, KRG has nearly 60 years of experience in developing, constructing, and operating real estate.

Job Summary

This position interacts with internal customers, stakeholders, and external vendors to design and implement scalable technical solutions for accomplishing business objectives.  This role contributes to the organization’s overall success by supporting and building development initiatives, integrating data and collaborating with business stakeholders and teammates to design effective solutions.

Key Responsibilities

• Design, build, test, and maintain Salesforce Agentforce agents and supporting automations, including prompts, actions, flows, and orchestration logic.
• Develop secure, scalable, and governed AI-driven solutions that integrate Agentforce with Salesforce data, Apex, Flows, APIs, and external systems. Translate business use cases into technically sound Agentforce implementations, balancing automation, accuracy, performance, and risk.
• Partner with stakeholders to define guardrails, deployment standards, monitoring, and ongoing lifecycle management for Agentforce solutions.
• Continuously evaluate and improve agent behavior, prompt structures, and decision logic based on usage patterns, outcomes, and business feedback.
• Design, develop and maintain solutions in a variety of company applications (Salesforce, MRI Software, Informatica Cloud and others as needed).
• Design, develop and maintain data integrations for both internal and external sources.
• Provide technical guidance and solution designs.
• Collaborate with stakeholders to clarify technical requirements.
• Collaborate with teammates to design, develop and deliver new or improved functionality.
• Ensure solutions have passed unit testing, quality assurance, user acceptance testing and approvals before production release.
• Maintain compliance in accordance with policy and Sarbannes/Oxley Act.
• Provide tier 2-3 technical support for all related application issues.
• Create and maintain comprehensive documentation for configurations, customizations, and development processes to ensure clarity and consistency.
• Use independent judgment and decision making to perform work that affects business operations and financial well-being.

Requirements

• Bachelor's degree (B.A./B.S.) from a four-year college or university preferable; or related experience and/or training; or equivalent combination of education and experience.
• 8+ years development experience in Salesforce, Service Cloud (Flow Builder, Visualforce, Apex, Lightning Web Components, Lightning App Builder, SOQL, mobile, etc.)
• Experience designing and implementing Salesforce Agentforce agents, automations, or AI-assisted workflows in production or advanced pilot environments.
• Deep understanding of Salesforce Flow, decision logic, and event-driven automation patterns used to support agent orchestration.
• Experience designing AI-driven solutions where correctness, explainability, and guardrails are critical.
• Strong technical communication skills, including the ability to explain agent behavior, limitations, and tradeoffs to non-technical stakeholders.
• Excellent analytical, organizational, time management and problem-solving skills required for successful achievement of position goals.
• Familiarity with AI governance concepts such as data access controls, prompt versioning, testing, monitoring, and auditability.
• Experience deploying solutions via CI/CD and managing changes across environments
• Must be a team player, show initiative, possess excellent verbal and written communication and be able to interact professionally and effectively at all levels.

Preferred Skills

• Exposure to other AI or agent-based platforms (Copilot Studio, Claude, custom LLM implementations) is a plus.
• Experience supporting or scaling AI solutions in regulated or audit-sensitive environments.
• Experience integrating Salesforce with external APIs or platforms to support agent-driven automation.
• Knowledge of data transfer protocols and associated security measures.
• Development experience in SQL (T-SQL, functions, triggers, stored procedures, etc.) is beneficial
• Prior experience with Informatica Cloud is beneficial.
• Experience designing and building solutions using the Microsoft Power Platform (including Power Automate, Power Apps, Power Pages, and related services), particularly where integrated with Salesforce or other enterprise systems, is a plus.

Benefits: For all full-time roles, we provide progressive benefits in and out of the office including comprehensive medical, dental and vision insurance; paid disability benefits and parental leave; paid life insurance and voluntary coverage options for additional life, accident, and critical illness insurance; 401(K) matching contributions; competitive paid time off, including Volunteer Time Off; flexible work arrangements; and tuition reimbursement assistance. Other office perks include a “Dress for your Day” policy, collaborative workspaces, milestone service anniversary recognition and gift, stocked wellness fridge pantry, and free fitness center and parking in our corporate office. In addition, to enhance the well-being of our team, KRG sponsors annual flu shots and biometric screenings, facilitates various health and wellness lunch-and-learns and manages a monthly wellness education campaign.