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Customer Support Agent Jobs in Indiana (NOW HIRING)

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support Reviewed: 05.2026 Location: Hybrid - Downtown - Indianapolis Position Summary: The Customer Support ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support Reviewed: 05.2026 Location: Hybrid - Downtown - Indianapolis Position Summary: The Customer Support ...

Trelleborg

Customer Support Coordinator (CSC)

Fort Wayne, IN · On-site

$17.25 - $21.75/hr

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their ...

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Customer Support Agent information

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How much do customer support agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer support agent in Indiana is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

How do I become a customer support agent?

To become a customer support agent, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and patience, and some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.
What are the most commonly searched types of Customer Support Agent jobs in Indiana? The most popular types of Customer Support Agent jobs in Indiana are:
What are popular job titles related to Customer Support Agent jobs in Indiana? For Customer Support Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Indiana look for? The top searched job categories for Customer Support Agent jobs in Indiana are:
What cities in Indiana are hiring for Customer Support Agent jobs? Cities in Indiana with the most Customer Support Agent job openings:
What are popular job titles related to Customer Support Agent jobs in IN? For Customer Support Agent jobs in IN, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,843 per year, or $20.6 per hour.

Customer Support Specialist

Closure Systems International

Indianapolis, IN • On-site

$17.25 - $23.25/hr

Other

Posted 20 days ago

Closure Systems International rating

7.6

Company rating: 7.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

29th of 84 rated plastic manufacturers

Job description

Job Description:
The customer support specialist deals with all levels of external customer contact, as well as internal contacts in other supporting business functions as appropriate (i.e., accounting, credit, transportation, planning, information technology, etc.). The individual must be self-motivated yet function successfully within a team environment.
Duties and Responsibilities:
  1. Function as the primary customer contact for the bottler locations
  2. Ability to use creative out-of-box thinking to ensure all customer needs are met
  3. Accountable to gather and communicate pertinent information to enable CSI to make solid business decisions
  4. Accurately input closure orders in ERP system
  5. Execute customer order changes in ERP system, and all necessary internal communication
  6. Initiate troubleshooting of customer complaints and oversee process through resolution with customer
  7. Responsible for providing input to National Account Manager regarding changes which might impact 30-day forecasting
  8. Accountable for pro-active calls to gather necessary information to enable CSI to make solid business decisions
  9. Identify volume/product demand for planning
  10. Responsible to gather information for customer credit checks
  11. Administer/monitor rebates and/or amortizations to uphold terms of contract
  12. Coordinate with AR in unadjusted item resolution and collections
  13. Identify areas for process improvements/monitor goals with supervisor
  14. Adhere to CSI's import/export compliance policy and requirements while performing all activities of a CSS
  15. Review CSI's compliance website for procedures/SOP/guidelines that will assist them in properly performing their function
  16. While traveling on company business, will uphold CSI's travel policy and will report any potential problems to CSI's Compliance Liaison
  17. Regular and reliable attendance and punctuality
  18. Use of appropriate PPE equipment/clothing when at manufacturing/bottling locations

Supervisory Responsibilities: No
Educational and Other Skills Requirements:
  • Bachelor's degree
  • 3-5 years of experience in customer service
  • Computer skills and strong analytical skills using Microsoft Word and Excel
  • Excellent verbal and written communication skills
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Collaborates well with others: proactively contributes to group objectives; volunteers to help others

Additional information:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.

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