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Seasonal Email Customer Support Jobs in Indiana (NOW HIRING)

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... Manage large volume of emails; sort and file away according to procedure * Effectively and ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... Manage large volume of emails; sort and file away according to procedure * Effectively and ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Key Areas of ResponsibilityRespond to customer and dealer phone calls, voicemails, emails, and ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

Grand Design RV

Customer Support Agent

Elkhart, IN

$18 - $24.25/hr

Respond to customer and dealer phone calls, voicemails, emails, and other inquiries in a ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Respond to customer and dealer phone calls, voicemails, emails, and other inquiries in a ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Respond to customer and dealer phone calls, voicemails, emails, and other inquiries in a ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

iSolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives ... Respond accurately to a large volume of support calls and emails in a timely manner with a high ...

iSolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives ... Respond accurately to a large volume of support calls and emails in a timely manner with a high ...

isolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives ... Respond accurately to a large volume of support calls and emails in a timely manner with a high ...

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All JobsEmail Customer Support JobsSeasonal Email Customer Support JobsSeasonal Email Customer Support Jobs in Indiana

Seasonal Email Customer Support information

What is a seasonal email customer support representative?

Seasonal Email Customer Support representatives are customer service professionals hired for a limited period, often during peak seasons such as holidays or major sales events, to handle increased volumes of customer inquiries via email. Their primary role is to respond to customer questions, resolve issues, and provide product or order information through written communication. These positions require strong written communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Seasonal roles can be a good opportunity for gaining experience and may sometimes lead to permanent positions.

What skills and qualifications are needed to thrive as a seasonal email customer support representative?

To thrive as a Seasonal Email Customer Support representative, you need strong written communication skills, attention to detail, and familiarity with standard office software, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems like Zendesk or Salesforce, and knowledge of email ticketing tools, are commonly required. Patience, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic support for customers during high-volume periods, directly impacting customer satisfaction and business reputation.

What are common challenges faced by seasonal email customer support representatives, and how can they be managed effectively?

Seasonal Email Customer Support representatives often encounter high volumes of inquiries during peak periods, which can make managing response times and maintaining quality challenging. Balancing speed with thorough, personalized responses is key, and using templates or knowledge bases can help address repetitive questions efficiently. It's important to stay organized, prioritize urgent issues, and communicate clearly with customers and team members. Regular check-ins with supervisors and leveraging team collaboration tools can also support a smooth workflow during busy seasons.

What is the difference between Seasonal Email Customer Support vs Email Customer Support?

AspectSeasonal Email Customer SupportEmail Customer Support
CredentialsBasic customer service skills, familiarity with email platformsSame as seasonal, often no specialized certifications required
Work EnvironmentTemporary, seasonal campaigns, remote or office-basedYear-round, consistent support environment
Industry UsageHigh during holiday seasons or promotional periodsOngoing support across industries
Search/Comparison IntentFocus on seasonal support roles, temporary jobsLong-term customer support careers

Seasonal Email Customer Support roles are temporary positions focused on handling customer inquiries during peak seasons, such as holidays. In contrast, Email Customer Support involves ongoing, year-round support responsibilities. Both roles require similar skills and credentials but differ mainly in duration and seasonal demand.

What are the most commonly searched types of Email Customer Support jobs in Indiana?

The most popular types of Email Customer Support jobs in Indiana are:

What are popular job titles related to Seasonal Email Customer Support jobs in Indiana?

For Seasonal Email Customer Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Seasonal Email Customer Support jobs in Indiana look for?

The top searched job categories for Seasonal Email Customer Support jobs in Indiana are:

What cities in Indiana are hiring for Seasonal Email Customer Support jobs?

Cities in Indiana with the most Seasonal Email Customer Support job openings:

Seasonal Email Customer Support jobs near you

Customer Support Specialist

80/20, LLC

Columbia City, IN

$16.50 - $22.25/hr

Full-time

Re-posted 11 days ago

Job description

The Customer Support Specialist is the main point of contact for our customer base through the various channels of sales. This will include, but is not limited to, our Distribution Partners, Customers, Amazon, 80/20.net, Direct, etc. This individual will handle inquiries via all communication channels including but not limited to Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full circle each day to our distribution partners and customers and provide accurate information regarding our product and services to our broad customer base.  The Customer Support Specialist is responsible for customer satisfaction regarding the experience the customer had. It is expected that this person will stay up to date on all trainings provided in order to be able to perform their job functions successfully. The Customer Support Specialist will need to flex their schedule when necessary to serve our customers. The Customer Support Specialist is responsible for knowing the 80/20 business model and utilizing it throughout daily conversation and learn to speak to our company mission and vision along with sharing the things that create the 80/20 culture.  Duties include, but are not limited to:

  • Provide a full circle World Class Customer Service Experience to our Customers and 80/20 team
  • Responsible for logging all required information determined listed out in our department procedures into our Software applications
  • Participate in Wiginars
  • Manage large volume of emails; sort and file away according to procedure
  • Effectively and professionally, communicate to customers through all communication channels.
  • Coordinate all change orders related to Customer Orders
  • Promptly qualify and respond to all Customer and 80/20 Team inquiries
  • Assist customers with basic product quotes and applications
  • Provide Freight Quotes
  • Track Purchase Orders proactively and communicate progress to relevant parties
  • Track Shipping Information and provide updates to Customers and 80/20 team
  • Follow up on various projects and quotes in a timely manner
  • Engage customers in natural communications aimed at enhancing their 80/20 experience
  • v  Make customer sales calls with Sales Team
  • v  Participate in continuous 80/20 LLC product training
  • v  Be able to cross-reference competitively [Price and Availability]
  • v  Assist in other areas as needed

Required Qualifications:

  • High School Diploma or GED.
  • Previous customer service experience (retail, service industry, call center, etc.)
  • Knowledge with online chat programs and working with freight lines.
  • Can speak, read, and write in English. Second language fluency is welcomed.
  • Experience with Windows Based Office Software (Excel, Word, PowerPoint, etc.)
  • Strong math skills (add, subtract, multiply, and divide) along with knowledge of fractional and metric measuring methods.
  • Can read and follow Work Instructions and Procedures.
  • Interacts professionally with customers, distributors and 80/20 team while, showing patience with those who are new to 80/20’s products and services.
  • Demonstrates a positive attitude and works well in a fast-paced team environment while interacting with people
  • Is self-assured and has the desire to succeed by taking initiative and following through on projects and tasks.
  • Possesses exceptional listening and communication skills
  • Has the mindset to be an effective problem solver.
  • Has the knack to promote and sell 80/20 Inc. products

 

Preferred Qualifications:

  • College degree in communications or similar field
  • 2+ years of customer service experience (retail, service industry, call center, etc.)
  • 1+ years of experience with 80/20 products

This person must be a team player as they will be working closely with the Sales Department and other areas of the company to best assist our customers. This person should be self-motivated and willing to help himself or herself learn more in-depth details about our products and offerings.

Apply