ZipRecruiter

Log In

1

Non Phone Customer Support Jobs in Indiana (NOW HIRING)

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

POSITION SUMMARY The Customer Support Specialist owns the customer experience by serving as the primary point of contact for customers and frontline staff through in-person service, phone, email ...

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

POSITION SUMMARY The Customer Support Specialist owns the customer experience by serving as the primary point of contact for customers and frontline staff through in-person service, phone, email ...

Superior Essex

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

... customer order expediting, non-material credit requests, unit-of-measure conversions, regulatory compliance, and other tasks as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES : * Conduct ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Key Areas of ResponsibilityRespond to customer and dealer phone calls, voicemails, emails, and ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Respond to customer and dealer phone calls, voicemails, emails, and other inquiries in a ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Respond to customer and dealer phone calls, voicemails, emails, and other inquiries in a ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

Grand Design RV

Customer Support Agent

Elkhart, IN · On-site

$18 - $24.25/hr

Respond to customer and dealer phone calls, voicemails, emails, and other inquiries in a ... Provide technical support, troubleshooting assistance, and product guidance to customers and dealer ...

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

Customer Support Lead Griffith, IN (On-site) Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and experiences they remember.

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... eCommerce phone accessory brand built on creating products people love and experiences they ... As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of ...

Crew Carwash

Call Center Customer Support Associate

Carmel, IN · On-site

$17.25 - $23.75/hr

Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external) * Research and resolve customer issues and follow up when ...

next page

Showing results 1-20

All JobsNon Phone Customer Support JobsNon Phone Customer Support Jobs in Indiana

Non Phone Customer Support information

What is non phone customer support?

Non phone customer support refers to assisting customers through channels other than voice calls, such as email, live chat, social media, or helpdesk tickets. This role is ideal for those who prefer written communication and can handle multiple conversations at once. Non phone support representatives help resolve customer queries, provide product information, and troubleshoot issues efficiently through digital platforms.

What are the key skills and qualifications needed to thrive as a non phone customer support representative?

To thrive as a Non Phone Customer Support representative, you need strong written communication skills, attention to detail, and proficiency in customer service practices, often supported by a high school diploma or equivalent. Familiarity with helpdesk software, live chat platforms, and CRM systems is typically required. Outstanding organizational skills, patience, and problem-solving abilities help you excel in resolving customer issues efficiently. These skills are crucial for delivering accurate, timely support and maintaining customer satisfaction through digital channels.

What types of communication tools do non phone customer support specialists typically use, and how does this impact daily workflow?

Non Phone Customer Support specialists primarily interact with customers through channels such as email, live chat, social media, and sometimes ticketing systems. These tools allow for multitasking and managing several conversations simultaneously, which can make the work fast-paced but also flexible. Since communication is written, attention to detail, clear writing, and the ability to quickly reference resources are crucial. Effective collaboration with other team members often happens through internal chat platforms and shared documentation, ensuring customer issues are resolved efficiently.

What is the difference between Non Phone Customer Support vs Live Chat Customer Support?

AspectNon Phone Customer SupportLive Chat Customer Support
Communication MethodPrimarily written (email, ticket systems)Real-time written chat
Work EnvironmentRemote or office-based, independentRemote or office-based, interactive
Required SkillsStrong written communication, patienceFast typing, multitasking, written communication
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, technical skills

Both roles involve assisting customers through written communication, often remotely. Non Phone Customer Support focuses on email or ticket systems, while Live Chat Customer Support involves real-time chat interactions. The main difference lies in immediacy and interaction style, but both require strong written skills and industry knowledge.

What are popular job titles related to Non Phone Customer Support jobs in Indiana?

For Non Phone Customer Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Non Phone Customer Support jobs in Indiana look for?

The top searched job categories for Non Phone Customer Support jobs in Indiana are:

Non Phone Customer Support jobs near you
Infographic showing various Non Phone Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Customer Support Specialist

Remote Talent Cloud

Indianapolis, IN • Remote

$20/hr

Contractor

Posted 23 days ago

Job description

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We're looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr

Apply