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Freelance Live Chat Support Jobs in Indiana (NOW HIRING)

Bostondynamics

Field support inquiries and engage with customers across all communication channels, including live chat, phone, email, and customer portal. * Diagnostic Collaboration: Work directly with customers ...

Didlake, Inc.

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

Dorman Products

Inside Sales and Support - Madison

Madison, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... outbound calls, live chat, and email. * Responsible for achieving revenue growth objectives by ... Offer technical support by researching, troubleshooting, and solving customer issues and/or ...

Verawholehealth

$18 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide the primary support for a regional health plan * Provide support for account access, benefits, programs ...

New

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · On-site +1

$119K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

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All JobsLive Chat Support JobsFreelance Live Chat Support JobsFreelance Live Chat Support Jobs in Indiana

Freelance Live Chat Support information

What is freelance live chat support?

Freelance live chat support jobs involve providing real-time assistance to customers through online chat platforms on behalf of businesses. As a freelancer, you typically work remotely, answering questions, resolving issues, and helping users navigate products or services. These roles require strong communication skills, quick problem-solving abilities, and familiarity with multiple chat or customer service software. Freelancers may work for multiple clients and often have flexible schedules, making it a popular option for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a freelance live chat support agent?

To thrive as a Freelance Live Chat Support agent, you need strong written communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by prior experience in customer support roles. Familiarity with live chat platforms like Zendesk, Intercom, or LiveChat, as well as CRM systems, is typically required. Exceptional patience, multitasking ability, and a customer-centric attitude are crucial soft skills for building rapport and resolving issues efficiently. These skills ensure timely, accurate, and empathetic assistance, leading to higher customer satisfaction and client retention.

What are some typical challenges faced by freelance live chat support agents, and how can they be managed effectively?

Freelance Live Chat Support agents often handle multiple conversations simultaneously, which can make time management and prioritization challenging. Additionally, working remotely requires strong self-discipline and the ability to quickly adapt to different clients' systems and communication styles. To manage these challenges, it's important to develop strong multitasking skills, maintain organized work habits, and regularly communicate with clients to clarify expectations. Staying updated on product knowledge and using templates or macros can also help streamline responses and improve efficiency.

What is the difference between Freelance Live Chat Support vs Freelance Customer Service Representative?

AspectFreelance Live Chat SupportFreelance Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeSimilar credentials, often customer service experience
Work EnvironmentRemote, online chat platformsRemote or call centers, multi-channel support
Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance
Search/Comparison IntentFocus on online chat rolesBroader customer service roles

Freelance Live Chat Support primarily involves assisting customers via online chat platforms, often requiring quick typing and technical familiarity. Freelance Customer Service Representatives may handle multiple channels like phone, email, and chat, with broader customer interaction. Both roles share similar credentials but differ mainly in communication channels and scope.

How do you become a freelance live chat support agent?

To become a freelance live chat support agent, you typically need strong communication skills, familiarity with customer service tools, and a reliable internet connection. Many employers require prior experience in customer support or related roles, and some may prefer certifications in customer service or specific software platforms. Freelancers often find opportunities through online job platforms and must be able to manage flexible schedules.

How much do freelance live chat support agents get paid?

Freelance live chat support agents typically earn between $10 and $25 per hour, depending on experience, skill level, and the complexity of the support required. Some may also be paid per chat or ticket, with rates varying accordingly. Compensation can increase with specialized knowledge or certifications in customer service tools and platforms.

What are the most commonly searched types of Live Chat Support jobs in Indiana?

The most popular types of Live Chat Support jobs in Indiana are:

What are popular job titles related to Freelance Live Chat Support jobs in Indiana?

For Freelance Live Chat Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Freelance Live Chat Support jobs in Indiana look for?

The top searched job categories for Freelance Live Chat Support jobs in Indiana are:

What cities in Indiana are hiring for Freelance Live Chat Support jobs?

Cities in Indiana with the most Freelance Live Chat Support job openings:

Freelance Live Chat Support jobs near you

Customer Service Agent

AirportParkingReservations.com

Indianapolis, IN • Remote

$14.75 - $19.75/hr

Full-time

Retirement, PTO

Re-posted 16 days ago

Job description

Company Description

ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the cost of airport parking alone, these packages, offer convenient parking and hotel accommodation options when you leave or return from your vacation. Founded in 2003, we booked 892,703 reservations at 498 hotels in 108 airports across the United States and Canada...wait, make that 892,704 reservations.

AirportParkingReservations.com (referred to as "APR" because yes, we know it's a mouthful) is the clear leader for the best deals on airport parking. Reserve parking online before you leave the house and save time and money for the fun parts of your trip. Founded in the year 2000, we booked over 2.6 million reservations at approximately 577 parking lots in 86 airports across the United States and Canada.

Under new management and 17 awesome-to-work-with teammates, PSF/APR is experiencing tremendous growth and we need motivated and talented teammates to keep us climbing and exploring new business ventures. We're tracking almost $7 million in annual revenue with more growth to come.

Job Description

Job Description

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years and are based in Indiana. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype. 

Qualifications

Desired Skills & Experience

  • Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift.
  • Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods.
  • An aptitude for problem solving and conflict resolution, and a general affinity for people.
  • Experience with the tools of online CS - Virtual Call Center software, enterprise email and live chat solutions - and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype.
  • A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection.
Additional Information

 The Fine Print

  • Competitive salary and annual bonus based on candidate's experience, aptitude and fit
  • 401K retirement plan with 75% company matching up to 5% contribution
  • Flexible vacation and personal time available

Apply