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Contractual Live Chat Support Jobs in Indiana (NOW HIRING)

Field support inquiries and engage with customers across all communication channels, including live chat, phone, email, and customer portal. * Diagnostic Collaboration: Work directly with customers ...

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

BDC Representative

Portage, IN · On-site

$15 - $18/hr

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

BDC Representative

Portage, IN · On-site

$15 - $18/hr

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

BDC Representative

Portage, IN · On-site

$15 - $18/hr

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

$18 - $27/hr

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide the primary support for a regional health plan * Provide support for account access, benefits, programs ...

New

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Art Director (Remote - Indiana)

Fort Wayne, IN · On-site +1

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

... support and/or parking. Link to benefits summary Overall, Sodexo Live strives to offer ... However, due to the contractual nature of our business, some job duties and employee benefits may ...

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Contractual Live Chat Support information

What is the difference between Contractual Live Chat Support vs Customer Service Representative?

AspectContractual Live Chat SupportCustomer Service Representative
CredentialsBasic communication skills, sometimes specific trainingSimilar, often requires customer service experience or training
Work EnvironmentRemote, online chat platformsOffice or remote, phone and in-person interactions
Industry UsageCommon in tech, e-commerce, telecomWidespread across various industries including retail, banking
Search & Comparison IntentFocus on online support roles, flexible contractsBroader customer support roles, in-person or call-based

Contractual Live Chat Support and Customer Service Representative roles share similar skills and work environments but differ mainly in their delivery method and contract type. Live chat support is typically remote and contract-based, focusing on online communication, while customer service reps may work in various settings handling multiple communication channels.

What are the most commonly searched types of Live Chat Support jobs in Indiana?

The most popular types of Live Chat Support jobs in Indiana are:

What cities in Indiana are hiring for Contractual Live Chat Support jobs?

Cities in Indiana with the most Contractual Live Chat Support job openings:

Customer Service Agent

AirportParkingReservations.com

Indianapolis, IN • Remote

$14.75 - $19.75/hr

Full-time

Retirement, PTO

Re-posted 17 days ago


Job description

Company Description

ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the cost of airport parking alone, these packages, offer convenient parking and hotel accommodation options when you leave or return from your vacation. Founded in 2003, we booked 892,703 reservations at 498 hotels in 108 airports across the United States and Canada...wait, make that 892,704 reservations.

AirportParkingReservations.com (referred to as "APR" because yes, we know it's a mouthful) is the clear leader for the best deals on airport parking. Reserve parking online before you leave the house and save time and money for the fun parts of your trip. Founded in the year 2000, we booked over 2.6 million reservations at approximately 577 parking lots in 86 airports across the United States and Canada.

Under new management and 17 awesome-to-work-with teammates, PSF/APR is experiencing tremendous growth and we need motivated and talented teammates to keep us climbing and exploring new business ventures. We're tracking almost $7 million in annual revenue with more growth to come.

Job Description

Job Description

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years and are based in Indiana. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype. 

Qualifications

Desired Skills & Experience

  • Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift.
  • Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods.
  • An aptitude for problem solving and conflict resolution, and a general affinity for people.
  • Experience with the tools of online CS - Virtual Call Center software, enterprise email and live chat solutions - and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype.
  • A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection.
Additional Information

 The Fine Print

  • Competitive salary and annual bonus based on candidate's experience, aptitude and fit
  • 401K retirement plan with 75% company matching up to 5% contribution
  • Flexible vacation and personal time available