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Freelance Live Chat Support Jobs in Indiana (NOW HIRING)

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

... support your overall well-being What You'll Do: * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email ...

Verawholehealth

$18 - $27/hr

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide the primary support for a regional health plan * Provide support for account access, benefits, programs ...

TWE Nonwovens US Inc

Customer Service/Data Entry

Fort Wayne, IN · On-site

$15.75 - $20.75/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat while maintaining a high level of customer satisfaction. * Data Verification: Review ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · On-site +1

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

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Freelance Live Chat Support information

What is freelance live chat support?

Freelance live chat support jobs involve providing real-time assistance to customers through online chat platforms on behalf of businesses. As a freelancer, you typically work remotely, answering questions, resolving issues, and helping users navigate products or services. These roles require strong communication skills, quick problem-solving abilities, and familiarity with multiple chat or customer service software. Freelancers may work for multiple clients and often have flexible schedules, making it a popular option for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a freelance live chat support agent?

To thrive as a Freelance Live Chat Support agent, you need strong written communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by prior experience in customer support roles. Familiarity with live chat platforms like Zendesk, Intercom, or LiveChat, as well as CRM systems, is typically required. Exceptional patience, multitasking ability, and a customer-centric attitude are crucial soft skills for building rapport and resolving issues efficiently. These skills ensure timely, accurate, and empathetic assistance, leading to higher customer satisfaction and client retention.

What are some typical challenges faced by freelance live chat support agents, and how can they be managed effectively?

Freelance Live Chat Support agents often handle multiple conversations simultaneously, which can make time management and prioritization challenging. Additionally, working remotely requires strong self-discipline and the ability to quickly adapt to different clients' systems and communication styles. To manage these challenges, it's important to develop strong multitasking skills, maintain organized work habits, and regularly communicate with clients to clarify expectations. Staying updated on product knowledge and using templates or macros can also help streamline responses and improve efficiency.

What is the difference between Freelance Live Chat Support vs Freelance Customer Service Representative?

AspectFreelance Live Chat SupportFreelance Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeSimilar credentials, often customer service experience
Work EnvironmentRemote, online chat platformsRemote or call centers, multi-channel support
Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance
Search/Comparison IntentFocus on online chat rolesBroader customer service roles

Freelance Live Chat Support primarily involves assisting customers via online chat platforms, often requiring quick typing and technical familiarity. Freelance Customer Service Representatives may handle multiple channels like phone, email, and chat, with broader customer interaction. Both roles share similar credentials but differ mainly in communication channels and scope.

What are the most commonly searched types of Live Chat Support jobs in Indiana?

The most popular types of Live Chat Support jobs in Indiana are:

What are popular job titles related to Freelance Live Chat Support jobs in Indiana?

For Freelance Live Chat Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Freelance Live Chat Support jobs in Indiana look for?

The top searched job categories for Freelance Live Chat Support jobs in Indiana are:

What cities in Indiana are hiring for Freelance Live Chat Support jobs?

Cities in Indiana with the most Freelance Live Chat Support job openings:

Freelance Live Chat Support jobs near you

BDC Representative

Castle Subaru

Portage, IN • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

BDC Representative 

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a  customer? Come join our team at Castle Automotive Group as a BDC Representative.  

What’s In It For you: 

  • 401(K) with company match 
  • Major medical (50% employee paid premium), Dental, Vision insurance options 
  • Voluntary Benefits (Accident, Critical Illness, Disability, and more) 
  • Life Insurance 
  • Paid Time Off 
  • Employee vehicle purchase discounts 
  • Career advancement
  • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being 

What You’ll Do: 

  • Answer customer calls and establish follows-up with sales appointments 
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates • Provide customers with initial product information and direct them to the appropriate dealership resources • Present initial financing options based on customer needs 
  • Follow up with leads that are not ready to make an appointment or no-show 
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales  teams and dealership management 
  • Utilize CRM tracking system daily 

What You Bring to the Team: 

  • Prior experience as a BDC Representative, Call Center Coordinator, or related position 
  • Excellent teammate with collaborative attitude and eagerness to improve 
  • Prompt and courteous demeanor 
  • Positive and hardworking personality 
  • Strong computer skills 
  • Valid driver’s license 

BDC Representative: $15-$18 per hour 

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age,  sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression,  or any other characteristic protected by federal, state or local laws.

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