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Email Chat Support Jobs in Indiana (NOW HIRING)

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Email Chat Support information

See Indiana salary details

$13

$24

$42

How much do email chat support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for email chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Indiana? The most popular types of Email Chat Support jobs in Indiana are:
What are popular job titles related to Email Chat Support jobs in Indiana? For Email Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Indiana look for? The top searched job categories for Email Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Email Chat Support jobs? Cities in Indiana with the most Email Chat Support job openings:
Email Chat Support jobs near you
Customer Service Representative

Customer Service Representative

Garage Door Doctor

Indianapolis, IN

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let's Talk. Your Future Starts Here!

At Garage Door Doctor, we're more than just a small business-we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.

What You'll Be Doing:

You'll be the voice of Garage Door Doctor-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:

  • Deliver top-notch service with a positive, empathetic, and professional approach.

  • Handle a high volume of calls with confidence and efficiency.

  • Work across multiple channels (email, chat, phone) to solve problems and provide updates.

  • Think on your feet, research solutions, and provide helpful, friendly responses.

  • Keep accurate records of customer interactions and transactions.

  • Recognize opportunities to recommend additional services that benefit the customer.

  • Work closely with technicians and team members to ensure seamless service.

  • Learn our services inside and out-becoming a go-to expert.

What We're Looking For:

  • 1+ year in a customer service role (bonus points if it's in home services or tech!)

  • Excellent communication and active listening skills.

  • Strong organization, time management, and multitasking abilities.

  • Friendly, adaptable, and calm under pressure.

  • Familiarity with ServiceTitan is a big plus (but not required-we'll train you!).

  • A team player who's excited about growth and making a real impact.

  • High school diploma or equivalent.

Why You'll Love It Here:

  • Team-first culture where your contributions matter.

  • Opportunities for advancement-we love to promote from within!

  • Respect, recognition, and rewards for hard work and dedication.

  • Hands-on training and mentorship to help you shine.

  • A chance to build a career with a growing, respected local company.

This position is based in our Indianapolis, IN office-where great things are happening every day.

What we have to offer you!

  • Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
  • Employee Discount
  • Employee Referral
  • You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
  • Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

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