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Email Chat Support Jobs in Indiana (NOW HIRING)

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

Bostondynamics

Field support inquiries and engage with customers across all communication channels, including live chat, phone, email, and customer portal. * Diagnostic Collaboration: Work directly with customers ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

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Showing results 41-60

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Indiana

Email Chat Support information

See Indiana salary details

$13

$24

$42

How much do email chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for email chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Indiana? The most popular types of Email Chat Support jobs in Indiana are:
What are popular job titles related to Email Chat Support jobs in Indiana? For Email Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Indiana look for? The top searched job categories for Email Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Email Chat Support jobs? Cities in Indiana with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Indiana as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Call Center Representative

International Medical Group

Indianapolis, IN • On-site

$15.25 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description


Assistance Coordinator – Global Healthcare & Travel Claims

Location: Remote (Indianapolis Office)
Contract: Full-Time | Monday to Friday
Schedule: 1st and 2nd shifts available between 8:00 AM - 8:00 PM 
 

Make a Global Impact with IMG

At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.

If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.


What You’ll Do

As an Assistance Coordinator, you’ll be the first point of contact for customers who need support with holistic queries and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.

Key Responsibilities:

  • Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
  • Answer benefit questions, update policies, and assist with new and existing claims
  • Document interactions accurately in our CRM system
  • Collaborate with team members and mentor new hires when needed
  • Support special projects and tasks as assigned
What We’re Looking For
  • 1+ year of customer service experience with strong problem-solving skills
  • Proficiency in Microsoft Office Suite
  • Excellent communication skills—both written and verbal
  • Ability to multitask in a fast-paced environment
  • Global awareness and a genuine passion for helping people
  • Positive attitude, resilience under pressure, and attention to detail
Perks & Benefits
  • A diverse, inclusive, and globally connected team
  • Comprehensive benefits package (Medical/RX/Dental/Vision)
  • 401(k) with company match
  • Paid Time Off + Company Holidays
  • Free parking & on-site fitness center
  • Casual dress environment
  • Tuition reimbursement plan
Ready to Build Something Extraordinary?

Join a team that’s making a difference worldwide. Apply now and take the next bold step in your career with IMG!
 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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