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Customer Operations Jobs in Indiana (NOW HIRING)

Evolv

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Sales Operations & CRM Coordinator

Evansville, IN · On-site

$55K - $60K/yr

What You'll Do CRM Administration & Sales Operations * The Sales Operations Coordinator will administer and maintain our CRM (MAC): users, records, data quality, and updates * Add and maintain CRM ...

Evolv

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Sales Operations Coordinator

Evansville, IN · On-site

$55K - $60K/yr

Sales Operations Coordinator (In-Office) -- Newburgh, IN The Opportunity Evolv is hiring a Sales ... This role sits at the center of CRM administration, sales activity tracking, appointment quality ...

Evolv

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Sales Operations Specialist

Evansville, IN · On-site

$55K - $60K/yr

Sales Operations Coordinator (In-Office) -- Newburgh, IN The Opportunity Evolv is hiring a Sales ... This role sits at the center of CRM administration, sales activity tracking, appointment quality ...

Johnson & Johnson

Professional, Customer Orders

Warsaw, IN · On-site

$14.50 - $18.25/hr

TheProfessional, Customer Ordersplays a key role in translating business needs into functional ... operational excellence across DePuy Synthesand reports into the DePuy Synthes Technology ...

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Customer Operations information

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How much do customer operations jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer operations in Indiana is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.14 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations jobs in Indiana? For Customer Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Indiana look for? The top searched job categories for Customer Operations jobs in Indiana are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,478 per year, or $19.5 per hour.

Dedicated Customer Operations Specialist

Hub Group

Whitestown, IN • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 11 days ago

Hub Group rating

5.8

Company rating: 5.8 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

329th of 359 rated logistics

Job description


The Dedicated Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution. The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers' expectations are exceeded every day.
Essential Job Functions:
  • Build new shipments based on customer specific requirements and standard operating procedures
  • Monitors load acceptance and Electronic Data Interface to ensure freight requests are covered
  • Coordinates and sets appointments for pick-up and delivery of freight
  • Organize the efficient use of our own fleet of Dedicated drivers
  • Develop strong carrier relationships to ensure high level of service and communication
  • Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities
  • Interact with carrier base, including rate negotiations, shipment requirements, and load tendering
  • Obtain and enter carrier quotes and capacity into the system
  • Pull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub's systems
  • Identify potential operational issues and start the resolution process with team members
  • Advises team members and Management team about operational issues as requires
  • Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met
  • Must operate within the Truck Brokerage Rules of Engagement.
  • Duties, responsibilities and activities may be assigned or changed from time to time
  • Assist with miscellaneous projects as short-term company initiatives arise

Minimum Qualifications:
  • Significant customer service or call center experience is required
  • Solid understanding of transportation and logistics principles, and supply chain network behavior
  • Understanding of the flatbed industry is required
  • Experience with DAT, Internet Truck Stop, and other predictive market resources is required
  • Display the upmost professional behavior while on site in the facilities with our valued customers
  • Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces results
  • Exhibit problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment.
  • Excellent verbal and written communication skills
  • Working knowledge of various Microsoft Office products including, but not limited to Excel and Word

Salary: up to$50,000/year base salary + bonus eligibility
This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand
Benefits
We offer a comprehensive benefits plan including:
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Life & AD&D Insurance
  • Disability
  • Paid Time Off
  • Paid Holidays

BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind
  • Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
  • Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
  • Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

About Us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

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