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Customer Operations Jobs in Indiana (NOW HIRING)

Airtron

Customer Operations Supervisor

Indianapolis, IN · On-site

$128K/yr

We are currently seeking a Customer Operations Supervisor for our Indianapolis location. In this role, you'll lead operations that directly impact customer retention, cash flow, and team performance

Airtron LLC

Customer Operations Supervisor

Indianapolis, IN · On-site

$128K/yr

We are currently seeking a Customer Operations Supervisor for our Indianapolis location. In this role, you'll lead operations that directly impact customer retention, cash flow, and team performance

ShipCalm

Be Seen First

Customer Head of Operations (Logistics/Warehousing)

Plainfield, IN · On-site

$20 - $25/hr

Summary As a Customer Head of Operations at ShipCalm, you will own the operational success of a portfolio of small to mid-sized brand partners. Reporting to the Director of Brand Operations, you will ...

Field Operations

Manager, Maintenance

Indianapolis, IN · On-site

Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on ...

NiSource

Director Revenue Recovery

Merrillville, IN · On-site

As a leader in the Customer Operations organization, the Director will establish policies, governance, analytics, and operational processes that maximize recovery of lost revenue, reduce bad debt ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in Indiana

Customer Operations information

See Indiana salary details

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$19

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How much do customer operations jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer operations in Indiana is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.14 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Customer Operations roles often involve problem-solving, communication, and process management, which can suit overthinkers who enjoy analyzing details and ensuring accuracy. These jobs typically require strong organizational skills and attention to detail, with tasks that involve customer support, data entry, or workflow coordination. They can be performed in structured environments with clear procedures, reducing the need for rapid decision-making under pressure.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What is a customer operations job?

A customer operations job involves managing and improving processes related to customer service, support, and account management within a company. It often includes tasks such as coordinating between teams, analyzing customer data, and ensuring efficient service delivery, typically requiring strong organizational and communication skills.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Operations roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs in this field often require industry knowledge, certifications, or managerial responsibilities. For higher earnings without a degree, roles in sales, real estate, or skilled trades may reach or exceed this level with experience and performance.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations jobs in Indiana? For Customer Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Indiana look for? The top searched job categories for Customer Operations jobs in Indiana are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,478 per year, or $19.5 per hour.
Customer Operations Supervisor

Customer Operations Supervisor

Airtron

Indianapolis, IN • On-site

$128K/yr

Other

Re-posted 17 days ago

Airtron rating

5.3

Company rating: 5.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Job Description:

Airtron Heating & Air Conditioning has established itself as a leading provider of heating, ventilation, and air conditioning (HVAC) solutions. For more than 40 years, we've delivered a full spectrum of services-from expert installation of high-quality systems to comprehensive service plans that keep equipment running efficiently and customers comfortable at the lowest possible cost. Our reputation is built on the experience, reliability, and craftsmanship we stand behind every day.

We are currently seeking a Customer Operations Supervisor for our Indianapolis location.

In this role, you'll lead operations that directly impact customer retention, cash flow, and team performance. You will oversee service agreement support operations, including team workflow, collections performance, and payment processes. We're looking for a hands-on leader who thrives in a fast-paced environment, brings structure to complex workflows, and is passionate about improving processes while developing a high-performing team.

What You'll Do:
  • Lead daily team operations, workflow prioritization, and performance
  • Drive collections strategy and manage delinquent accounts
  • Oversee billing, payments, and issue resolution (ACH, chargebacks, declines)
  • Monitor key metrics (aging AR, churn, productivity) and provide insights
  • Ensure quality, accuracy, and SOP compliance
  • Coach and develop team members
  • Identify process improvements and efficiency opportunities

What You Bring:
  • High school diploma or equivalent
  • 3+ years in operations, customer support, billing, collections, or similar roles
  • 2+ years experience leading a team
  • Experience managing workflows in a fast-paced environment
  • Strong problem-solving, organization, and leadership skills
  • Experience with AR, recurring billing, or payment systems
Preferred qualifications:
  • ERP or service agreement platform experience
  • HVAC or home services industry background
Physical Requirements:
  • Must be able to lift/move up to 10 pounds frequently
  • Must be able to drive and operate a motorized passenger vehicle
  • Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
  • Must be able to adhere to long periods of standing, walking or sitting
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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