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Customer Operations Jobs in Indiana (NOW HIRING)

RJ Logistics

Sales Executive

Indianapolis, IN · On-site

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics

Sales Executive

Indianapolis, IN · Hybrid

$50K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics

Senior Sales Executive

Indianapolis, IN · On-site

$60K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

Ryder

Operations Supervisor

Indianapolis, IN · On-site

Technicians-In Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor ...

Dexter

Operations Manager

Fremont, IN · On-site

Champion Safety, Quality & Customer Experience - Establish and sustain a culture of safety and ... Drive Operational Performance - Own key performance indicators across the operation, including ...

Xylem

Branch Operations Specialist

Indianapolis, IN · On-site

$26 - $28/hr

What You'll Do Customer & Front-Office Operations * Act as the first point of contact for inbound calls, online inquiries, and walk-in customers. * Process rental quotes, orders, contract updates ...

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Customer Operations information

See Indiana salary details

$9

$19

$38

How much do customer operations jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer operations in Indiana is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.14 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What does a customer operations do?

A customer operations role involves managing and improving customer service processes, ensuring efficient communication between customers and the company. It often includes handling inquiries, resolving issues, and coordinating with other departments to enhance customer satisfaction, typically requiring skills in communication, problem-solving, and familiarity with customer management tools. The position may also involve analyzing customer data to identify trends and improve service strategies.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations jobs in Indiana? For Customer Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Indiana look for? The top searched job categories for Customer Operations jobs in Indiana are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Indiana as of May 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,478 per year, or $19.5 per hour.
Sales Executive

Sales Executive

RJ Logistics

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 hours ago

Job description

Description:

RJ Logistics is seeking a Sales Executive to drive new business growth and strengthen customer relationships within a fast-paced, collaborative environment. This role is ideal for a results-oriented professional passionate about delivering customized freight solutions and achieving measurable success. This position is responsible for the full sales life cycle: prospecting, communicating, cultivating, quoting, operating, and enhancing partnerships within assigned accounts.


What You’ll Do:

  • Identify and secure new business through proactive prospecting and outreach activities.
  • Manage daily customer operations, ensuring service excellence and satisfaction.
  • Provide accurate and competitive freight quotes while maintaining profitability.
  • Collaborate with internal teams to deliver seamless logistics solutions.
  • Exceed monthly sales and margin goals while fostering long-term client partnerships.

What You Bring:

  • Proven success in logistics, transportation, or B2B sales.
  • Strong communication, negotiation, and relationship-building skills.
  • Self-motivated, adaptable, and driven to achieve results in a dynamic environment.
  • Experience with CRM and TMS systems preferred.
  • Bachelor’s degree in Business, Supply Chain, or related field preferred.

Why Join Us:

Are you on the search for a rewarding career that is passionate about delivering positive experiences? At RJ Logistics, our people drive our success - we prioritize our team members and nurture our external relationships to execute exceptional solutions in the complex supply chain industry. We work each day to set a new standard, challenge the status quo, to provide innovative solutions while creating opportunities for career and personal growth for all who join us on this journey.

Our team members enjoy the following work perks:

  • Competitive Pay
  • Generous Paid time off
  • Paid new parent leave
  • Blue Cross Blue Shield medical health insurance plans
  • Vision, Dental and supplemental insurance offerings
  • Savings plan with company match
  • Shift Premium
  • Hybrid schedule - remote Friday’s
  • Awesome co-workers & culture!
Requirements:


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