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Customer Operations Jobs in Indiana (NOW HIRING)

Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations. * Accurately addresses all assigned tasks ...

CDK

Sr Mgr, Support (CVR)

Indianapolis, IN

$120K - $159K/yr

This is a high-impact leadership opportunity to shape the customer operations strategy for CVR, as we continue to modernize the vehicle registration and compliance experience. Reporting directly to ...

Symbotic

System Engineer

Seymour, IN · On-site

The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance. What you'll do

Symbotic

System Engineer

Seymour, IN · On-site

The Customer Operations organization drives operational excellenceby engaging and partnering with our onsite customers to drive best-in-class quality,safetyand system performance. Whatyou'lldo

RJ Logistics LLC

Senior Sales Executive

Indianapolis, IN · Hybrid

$60K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics

Senior Sales Executive

Indianapolis, IN · On-site

$60K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics

Sales Executive

Indianapolis, IN · On-site

$50K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics

Sales Executive

Indianapolis, IN · On-site

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics

Senior Sales Executive

Indianapolis, IN · On-site

$60K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics LLC

Sales Executive

Indianapolis, IN · Hybrid

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

Dexter

Operations Manager

Fremont, IN · On-site

Champion Safety, Quality & Customer Experience - Establish and sustain a culture of safety and ... Drive Operational Performance - Own key performance indicators across the operation, including ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in Indiana

Customer Operations information

See Indiana salary details

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$19

$38

How much do customer operations jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer operations in Indiana is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.14 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations jobs in Indiana? For Customer Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Indiana look for? The top searched job categories for Customer Operations jobs in Indiana are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,478 per year, or $19.5 per hour.

Client Success Manager

Selerix

Indianapolis, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job Title: Client Success Manager
Department: Client Services
Reports To: Manager, Client Services
Location: Indianapolis, IN

Job Summary

The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.

Key Responsibilities
  • Serves as primary point of contact for Selerix's Employer Groups.
  • Effectively perform project management role on case configurations.
  • Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
  • Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.
  • Accurately and timely provides resolution to client issues and concerns.
  • Works collaboratively with internal partners to resolve issues or setup.
  • Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.
  • Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.
  • Maintains knowledge and information on the system in order to provide superior customer support.
  • Effectively manages multiple client implementations simultaneously.
  • Participates in staff meetings, conference calls, and other meetings, as needed.
  • Performs other duties as required.
Qualifications
  • Bachelor's Degree or relevant experience.
  • Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office (Word, Excel, etc.).
  • Proven organizational and time management abilities.
  • Effective team collaborator with a strong sense of partnership.
  • Experience in managing projects with multiple stakeholders and timelines.

Must be eligible for US employment

We offer the following benefits:

  • Medical, Dental and Vision insurance
  • 4 weeks paid time off (PTO)
  • 9 paid holidays
  • 401K (with match)
  • Basic Life
  • Long-Term Disability

Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule

Employment Type: FULL_TIME

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