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Customer Operations Jobs in Indiana (NOW HIRING)

Jj

Professional, Customer Orders

Warsaw, IN · On-site

$14.50 - $18.25/hr

TheProfessional, Customer Ordersplays a key role in translating business needs into functional ... operational excellence across DePuy Synthesand reports into the DePuy Synthes Technology ...

Jj

Professional, Customer Service Systems

Warsaw, IN · On-site

$14.50 - $18.25/hr

Support daytoday operations of customer service-related systems, ensuring stability, data accuracy, andtimelyissue resolution. * Analyze system incidents, service requests, and recurringissues ...

Anytime Fitness

Operations & Customer Service Assistant

IN · On-site

$9 - $12/hr

We are looking for a reliable Club Operations Assistant to help keep our Anytime Fitness DeMotte ... Each day, you will spend 4 hours providing exceptional customer service and administrative support ...

Jj

Professional, Service & Repair

Warsaw, IN · On-site

This role supports Service & Repair operations by enablingaccurate, efficient, and technologyenabled customer service processes. TheProfessional,partners with service teams, field service engineers ...

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations. * Accurately addresses all assigned tasks ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in Indiana

Customer Operations information

See Indiana salary details

$9

$19

$38

How much do customer operations jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer operations in Indiana is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.14 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations jobs in Indiana? For Customer Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Indiana look for? The top searched job categories for Customer Operations jobs in Indiana are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,478 per year, or $19.5 per hour.

Professional, Customer Orders

Jj

Warsaw, IN • On-site

$14.50 - $18.25/hr

Full-time

Retirement, PTO

Posted 8 days ago

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting foraProfessional, Customer Orders, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.

This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable, scalable, anduser focusedtechnology solutions. TheProfessional, Customer Ordersplays a key role in translating business needs into functional requirements,optimizingorder to cashprocesses, and ensuring technology solutions enable efficient, compliant, andhigh qualitycustomer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthesand reports into the DePuy Synthes Technology organization.

Key Responsibilities

  • Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.

  • Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.

  • Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenueoptimization, anddatadrivendecisionmakingwhile driving scalable and compliant commercial execution across sales, marketing, and customer operations.

  • Collaborate with crossfunctional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve ordertocash processes and system performance.

  • Analyze business processes and system data toidentifygaps, risks, and opportunities for optimization and automation.

  • Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.

  • Support incident management and continuous improvement efforts by prioritizing issues, coordinating rootcause analysis, and recommending corrective actions.

  • Contribute todocumentation, training materials, and knowledge transfer to support end users and operational teams.

Qualifications

Education

  • Bachelor's degreerequiredin Information Systems, Computer Science, Business, Engineering, ora relatedfield.

  • Advanceddegree(e.g., MBA orMaster's in Information Systems) preferred.

Experience and Skills

Required:

  • 2-4years of experience inan IT, technologyproduct, or business systems analyst role supporting commercial or customerfacing processes.

  • Experience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.

  • Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.

  • Leadership skillsdemonstratedthrough influencing without authority, collaborating across functions, and driving alignment between business and IT teams.

  • Experience supporting system testing, validation, and release activities in regulated or qualityfocused environments.

  • Strong communicationskills, with the ability to engage both technical and nontechnical audiences.

Preferred:

  • Experience working in medicaldevice, life sciences, or other regulated industries.

  • Familiarity with Agile or hybrid delivery methodologies and productcentric ways of working.

  • Advanced technical exposure to integration technologies, reporting tools, or automation solutions supporting customer orders.

  • Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.

  • Experience collaborating with global or regional stakeholders across time zones.

Other:

  • Englishproficiencyrequired;additionallanguages are a plus.

  • Travel: Up to 10%domestictravel, as business needs require.

  • Certifications such as CBAP, PMIPBA, or Agile certifications are preferred but notrequired.

For more information on how we support the whole health of our employees throughout their wellness,careerand life journey, please visitwww.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers

Required Skills:

Preferred Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaboration, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy

The anticipated base pay range for this position is :

132,000.00 USD Annual

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

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