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Customer Operations Jobs in Indiana (NOW HIRING)

Symbotic

System Engineer

Seymour, IN · On-site

The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance. What you'll do

Miebach

CRM & Sales Operations Analyst

Fishers, IN · On-site

About the Role This role reports directly to the North America Sales Lead and supports the day-to-day operations of the sales organization. The position is focused on CRM maintenance, reporting ...

Symbotic

System Engineer

Seymour, IN

The Customer Operations organization drives operational excellenceby engaging and partnering with our onsite customers to drive best-in-class quality,safetyand system performance. Whatyou'lldo

RJ Logistics

Senior Sales Executive

Indianapolis, IN · On-site

$60K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

RJ Logistics LLC

Senior Sales Executive

Indianapolis, IN · Hybrid

$60K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

medplast

Shipping & Receiving Coordinator

Fort Wayne, IN · On-site

$17.75 - $22.50/hr

Communicate any issues with Sales Orders or shipments to Materials Supervisor and Customer Operations. * Understanding of packaging requirements for all FG items. * Complete understanding of label ...

medplast

Shipping & Receiving Coordinator

Fort Wayne, IN · On-site

$17.75 - $22.50/hr

Communicate any issues with Sales Orders or shipments to Materials Supervisor and Customer Operations. * Understanding of packaging requirements for all FG items. * Complete understanding of label ...

RJ Logistics LLC

Sales Executive

Indianapolis, IN · Hybrid

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

medplast

Shipping & Receiving Coordinator

Fort Wayne, IN

$17.75 - $22.50/hr

Communicate any issues with Sales Orders or shipments to Materials Supervisor and Customer Operations. * Understanding of packaging requirements for all FG items. * Complete understanding of label ...

RJ Logistics

Sales Executive

Indianapolis, IN · On-site

$50K/yr

Manage daily customer operations, ensuring service excellence and satisfaction. * Provide accurate and competitive freight quotes while maintaining profitability. * Collaborate with internal teams to ...

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Customer Operations information

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$9

$19

$38

How much do customer operations jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer operations in Indiana is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.14 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What does a customer operations do?

A customer operations role involves managing and improving customer service processes, ensuring efficient communication between customers and the company. It often includes handling inquiries, resolving issues, and coordinating with other departments to enhance customer satisfaction, typically requiring skills in communication, problem-solving, and familiarity with customer management tools. The position may also involve analyzing customer data to identify trends and improve service strategies.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations jobs in Indiana? For Customer Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Indiana look for? The top searched job categories for Customer Operations jobs in Indiana are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Indiana as of May 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,478 per year, or $19.5 per hour.

Senior DevOps - Azure Infrastructure & Deployment

Matrix Design Group

Newburgh, IN • On-site

$123K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.
We are currently seeking a Senior DevOps Engineer. The Senior DevOps Engineer will be responsible for the planning, development, and maintenance of cloud infrastructure and deployment pipelines that support our software systems. This position will focus heavily on Microsoft Azure environments, Bitbucket build pipelines, and Infrastructure as Code (IaC) to ensure reliable, scalable, and secure development, staging, and production environments. This role will work closely with software teams to ensure infrastructure is in place for new initiatives and that deployments are executed efficiently and consistently. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position.
This position reports to the Director of Cloud Services.
Duties and Responsibilities
  • Design, implement, and maintain Azure-based cloud infrastructure across development, staging, and production environments.
  • Manage and enhance Bitbucket Pipelines for automated builds, testing, and deployments.
  • Develop and maintain Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools.
  • Collaborate with software engineers to ensure infrastructure supports new features, system architecture, and performance requirements.
  • Implement and maintain monitoring, logging, and alerting solutions for cloud services and applications.
  • Troubleshoot deployment issues, pipeline failures, and environment inconsistencies.
  • Develop and document system requirements, architecture, and operational procedures.
  • Support application testing, validation, and release processes across all environments.
  • Assist in the commissioning and deployment of new products and cloud-based services.
  • Mentor associate engineers and interns as needed.
  • Participate in field testing and system verification activities.
  • Document test results, deployment processes, and infrastructure configurations.

Qualifications & Competencies
Employment Eligibility & Verification
All applicants must be able to provide proof of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.
  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.
  • 7+ years of experience in DevOps, Cloud Engineering, or related roles.
  • Strong experience with Microsoft Azure, including compute, networking, storage, identity, and security services.
  • Hands-on experience with Bitbucket Pipelines or similar CI/CD platforms.
  • Proficiency with Infrastructure as Code (Terraform, Bicep, ARM, etc.).
  • Experience with scripting languages such as PowerShell, Bash, or Python.
  • Familiarity with containerization technologies (Docker, Azure Container Apps, AKS preferred but not required).
  • Strong understanding of system architecture, cloud networking, and distributed systems.
  • Ability to develop and communicate new concepts and apply them accurately.
  • Strong communication, documentation, presentation, and interpersonal skills.
  • Ability to work independently or as part of a team.
  • Ability to manage multiple projects simultaneously.
  • Capable of representing the company as a prime technical contact.

Working Conditions
  • Daily job duties will consist of office, lab, and desk work with occasional field testing required.
  • Candidates may be required to work underground, but on an infrequent basis.
  • While performing the duties of this job, the employee may be exposed to work near large moving machinery.
  • Customer operations may contain airborne particles and allergens.
  • Matrix employees are furnished and required to wear safety gear such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses when needed.
  • Occasional travel and ability to work various shifts as required by customer.

Physical Requirements
The employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Onsite
Benefits
  • First day coverage of all benefits - no waiting period
  • Premium free medical, dental and vision insurance - working spouse must take single major medical at their place of employment if offered
  • On-site health clinic
  • Basic Life (2x annual base salary at no cost)
  • Optional Life and Accidental Death and Dismemberment (AD&D) insurance
  • Short-Term and Long-Term Disability insurance (no cost)
  • 401(k) Plan with up to an 8% company match
  • FSA for Health Care and Dependent Care
  • 10 Paid annual holidays plus vacation time
  • Educational Reimbursement Program
  • Scholarship Program
  • Optional Gym Membership
  • ESports Room

Apply