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Customer Operations Manager Jobs in Indiana (NOW HIRING)

SBM Management

Operations Manager

Indianapolis, IN

$70K - $75K/yr

Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.

SBM Management

Operations Manager

Indianapolis, IN · On-site

$70K - $75K/yr

Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.

ShipCalm

Be Seen First

Customer Head of Operations (Logistics/Warehousing)

Plainfield, IN · On-site

$20 - $25/hr

Summary As a Customer Head of Operations at ShipCalm, you will own the operational success of a ... Coordinate, manage, and resolve exceptions, errors, claims, tickets, and project escalations ...

ShipCalm

Be Seen First

Customer Head of Operations (Logistics/Warehousing)

Plainfield, IN · On-site

$20 - $25/hr

Summary As a Customer Head of Operations at ShipCalm, you will own the operational success of a ... Coordinate, manage, and resolve exceptions, errors, claims, tickets, and project escalations ...

Clean Team Inc

Operations Manager

Zionsville, IN

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... Financial, Customer Retention and your Team. You will meet with Branch Manager every day and turn ...

Clean Team Inc

Operations Manager

New Haven, IN

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... Financial, Customer Retention and your Team. You will meet with Branch Manager every day and turn ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Indiana

Customer Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer operations manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations Manager jobs in Indiana? For Customer Operations Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Indiana look for? The top searched job categories for Customer Operations Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Operations Manager jobs? Cities in Indiana with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Indiana as of June 2026, with employment types broken down into 82% Full Time, 12% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.
Customer Operations Coordinator

Customer Operations Coordinator

Novelty Inc

Greenfield, IN

Other

Posted 16 days ago

Job description

About Novelty Inc.
Novelty Inc. is a multi-channel product development company that creates high-impulse, trend-driven merchandise and sells directly to major retailers. We pride ourselves on developing fun, innovative products-and building sales programs that help our partners succeed.
What You'll Do
In this role, you will help keep customer orders, shipments, item setup, and sales follow-up moving smoothly from start to finish. This position works closely with Customer Service, Sales, Warehouse, and other internal teams to make sure orders are entered correctly, shipments are moving on time, and customer requirements are clearly communicated.
Key responsibilities include:
  • Work closely with the Sales team to monitor customer orders, confirm order details, and help ensure orders are entered and processed accurately.
  • Partner with the Warehouse team to follow up on shipments, communicate priority orders, and make sure any special instructions or customization requirements are understood.
  • Maintain and update order, sales, and shipment tracking spreadsheets to monitor what has shipped, what is pending, and what needs follow-up.
  • Review orders that have not yet dropped to the warehouse and follow up with the appropriate teams to help resolve issues.
  • Complete new item setup forms in Excel and/or enter item information directly into customer portals.
  • Assist with customer portal maintenance, item setup, pricing updates, and other account-specific requirements.
  • Analyze sales, order activity, and shipment information to help identify trends, delays, or areas needing attention.
  • Provide backup support to the Customer Service team when needed, including order entry, follow-up, and customer communication.
  • Support E-Commerce tasks when applicable, including entering or updating items on platforms such as Amazon, eBay, Walmart, or other online marketplaces.
  • Use Excel regularly to organize data, track activity, analyze information, and provide updates to management and internal teams.
  • Be open to using AI tools and other technology to improve efficiency, reporting, communication, and daily processes.
Excel Requirement
  • Strong Excel skills are required for this position. Candidates should be comfortable working at an intermediate level or higher, including maintaining spreadsheets, sorting and filtering data, using formulas, reviewing reports, and analyzing sales or shipment information. Experience with Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, and basic data cleanup is strongly preferred.

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