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Customer Operations Manager Jobs in Indiana (NOW HIRING)

Airtron

Customer Operations Supervisor

Indianapolis, IN · On-site

$128K/yr

We are currently seeking a Customer Operations Supervisor for our Indianapolis location. In this ... Drive collections strategy and manage delinquent accounts * Oversee billing, payments, and issue ...

Airtron LLC

Customer Operations Supervisor

Indianapolis, IN · On-site

$128K/yr

We are currently seeking a Customer Operations Supervisor for our Indianapolis location. In this ... Drive collections strategy and manage delinquent accounts * Oversee billing, payments, and issue ...

SBM Management

Operations Manager

Indianapolis, IN

$70K - $75K/yr

Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.

SBM Management

Operations Manager

Indianapolis, IN · On-site

$70K - $75K/yr

Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.

Clean Team Inc

Operations Manager

Zionsville, IN

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... Financial, Customer Retention and your Team. You will meet with Branch Manager every day and turn ...

Clean Team Inc

Operations Manager

New Haven, IN

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... Financial, Customer Retention and your Team. You will meet with Branch Manager every day and turn ...

CVS Health

Operations Manager

Noblesville, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Manchester, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New Albany, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Indiana

Customer Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer operations manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations Manager jobs in Indiana? For Customer Operations Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Indiana look for? The top searched job categories for Customer Operations Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Operations Manager jobs? Cities in Indiana with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.
Customer Operations Supervisor

Customer Operations Supervisor

Airtron

Indianapolis, IN • On-site

$128K/yr

Other

Re-posted 13 days ago

Airtron rating

5.3

Company rating: 5.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Job Description:

Airtron Heating & Air Conditioning has established itself as a leading provider of heating, ventilation, and air conditioning (HVAC) solutions. For more than 40 years, we've delivered a full spectrum of services-from expert installation of high-quality systems to comprehensive service plans that keep equipment running efficiently and customers comfortable at the lowest possible cost. Our reputation is built on the experience, reliability, and craftsmanship we stand behind every day.

We are currently seeking a Customer Operations Supervisor for our Indianapolis location.

In this role, you'll lead operations that directly impact customer retention, cash flow, and team performance. You will oversee service agreement support operations, including team workflow, collections performance, and payment processes. We're looking for a hands-on leader who thrives in a fast-paced environment, brings structure to complex workflows, and is passionate about improving processes while developing a high-performing team.

What You'll Do:
  • Lead daily team operations, workflow prioritization, and performance
  • Drive collections strategy and manage delinquent accounts
  • Oversee billing, payments, and issue resolution (ACH, chargebacks, declines)
  • Monitor key metrics (aging AR, churn, productivity) and provide insights
  • Ensure quality, accuracy, and SOP compliance
  • Coach and develop team members
  • Identify process improvements and efficiency opportunities

What You Bring:
  • High school diploma or equivalent
  • 3+ years in operations, customer support, billing, collections, or similar roles
  • 2+ years experience leading a team
  • Experience managing workflows in a fast-paced environment
  • Strong problem-solving, organization, and leadership skills
  • Experience with AR, recurring billing, or payment systems
Preferred qualifications:
  • ERP or service agreement platform experience
  • HVAC or home services industry background
Physical Requirements:
  • Must be able to lift/move up to 10 pounds frequently
  • Must be able to drive and operate a motorized passenger vehicle
  • Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
  • Must be able to adhere to long periods of standing, walking or sitting
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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