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Customer Operations Manager Jobs in Fishers, IN (NOW HIRING)

SBM Management

Operations Manager

Indianapolis, IN

$70K - $75K/yr

Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.

SBM Management

Operations Manager

Indianapolis, IN · On-site

$70K - $75K/yr

Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.

Clean Team Inc

Operations Manager

Zionsville, IN · On-site

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... Financial, Customer Retention and your Team. You will meet with Branch Manager every day and turn ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Courtyard Speedway

Operations Manager

Speedway, IN · On-site

As an Operations Manager, you will assist your General Manager in leading and inspire each team ... customer for life. Salary Range : $57,491.00 - $67,839.00 per year Benefits Offered: * Employee ...

Courtyard Speedway

Operations Manager

Speedway, IN · On-site

As an Operations Manager, you will assist your General Manager in leading and inspire each team ... customer for life. Salary Range : $57,491.00 - $67,839.00 per year Benefits Offered: * Employee ...

Courtyard Speedway

Operations Manager

Speedway, IN · On-site

As an Operations Manager, you will assist your General Manager in leading and inspire each team ... customer for life. Salary Range : $57,491.00 - $67,839.00 per year Benefits Offered: * Employee ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Fishers, IN

Customer Operations Manager information

See Fishers, IN salary details

$41.7K

$115.8K

$126.8K

How much do customer operations manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer operations manager in Fishers, IN is $115,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $125,400.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are popular job titles related to Customer Operations Manager jobs in Fishers, IN? For Customer Operations Manager jobs in Fishers, IN, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Fishers, IN look for? The top searched job categories for Customer Operations Manager jobs in Fishers, IN are:
What cities near Fishers, IN are hiring for Customer Operations Manager jobs? Cities near Fishers, IN with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Fishers, IN as of June 2026, with employment types broken down into 81% Full Time, 11% Part Time, 1% Temporary, and 7% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $115,763 per year, or $55.7 per hour.
Customer Operations Specialist

Customer Operations Specialist

Mobile Communications America

Indianapolis, IN

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Mobile Communications America rating

8.5

Company rating: 8.5 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

6th of 78 rated telecommunications companies

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Specialist in Indianapolis, IN to support our fast-growing Security division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
Position Summary: The Customer Operations Specialist plays a critical role in supporting the MCA Security Division by ensuring accurate order processing, billing, and account management. This position collaborates with Sales, Operations, and Finance teams to drive efficiency and maintain customer satisfaction. The ideal candidate will have strong attention to detail, organizational skills, and experience in customer operations or related fields.
WHAT YOU WILL BE DOING:

  • Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
  • Set up projects in the ERP system and process change control requests.
  • Collaborate with Sales to resolve booking rejections.
  • Process daily billings for Service and Install.
  • Manage SLA (Service Level Agreement)/SecurePlanexpirations and renewals.
  • Quote and process subscription renewals while tracking software license expirations and renewals.
  • Establish and manage billing cycles for subscriptions.
  • Ensuretimelyinvoice collection by contacting customers and managing collection activities for aged balances.
  • Communicate with customersregardingnew billings and overdue balances.
  • Work with the Operations team to correct billing discrepancies.
  • Issue invoice corrections and credits as needed.
  • Edit Sales Orders for MACand Box Sales jobs.
  • Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

WHAT YOU WILL BRING TO THE TEAM:
  • 2+ years of experience in customer operations or related fields such as:Customer Service, Scheduling/Dispatch, Accounts Payable/Accounts Receivable (AP/AR),Purchasing,Shipping/Receiving,Inventory Management,Sales Support, etc.
  • Proficiencyin Microsoft Office Suite (Word, Excel, Outlook) products.
  • Strong verbal and written communication skills with the ability to interact at all levels of the organization.
  • Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines.
  • Strong organizational and administrative skills with attention to detail.
  • High levelof integrity and discretion in handling confidential information.
  • Experience in accounts receivable is a plus.
  • Prior experience in an office setting is preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE:
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE:
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
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