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Customer Operations Manager Jobs in Fishers, IN (NOW HIRING)

Clean Team Inc

Operations Manager

Zionsville, IN

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... Financial, Customer Retention and your Team. You will meet with Branch Manager every day and turn ...

CVS Health

Operations Manager

Noblesville, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Fishers, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Anderson, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

BOOKS & BREWS INDY

Operations Manager

Indianapolis, IN

$18 - $25/hr

Books & Brews Indy, located in the heart of Indianapolis, IN, is looking for an experienced Operations Manager to help us continue delivering exceptional experiences for our customers. If you're ...

Waste Management

Operations Manager

Indianapolis, IN · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

JX Truck Center

Operations Manager

Indianapolis, IN

$113K - $142K/yr

Operations Manager Join the Driving Force Behind JX Enterprises! Why Choose JX? At JX Enterprises ... Partner with Enterprise Sales Managers to resolve customer needs and contribute to strategic ...

Waste Management

Operations Manager

Indianapolis, IN · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Fishers, IN

Customer Operations Manager information

See Fishers, IN salary details

$41.7K

$115.8K

$126.8K

How much do customer operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer operations manager in Fishers, IN is $115,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $125,400.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

What are popular job titles related to Customer Operations Manager jobs in Fishers, IN?

For Customer Operations Manager jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Fishers, IN look for?

The top searched job categories for Customer Operations Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Customer Operations Manager jobs?

Cities near Fishers, IN with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $115,763 per year, or $55.7 per hour.

Dedicated Customer Operations Specialist

Hub Group

Whitestown, IN • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 19 days ago

Hub Group rating

5.8

Company rating: 5.8 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

333rd of 362 rated logistics

Job description


The Dedicated Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution. The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers' expectations are exceeded every day.
Essential Job Functions:
  • Build new shipments based on customer specific requirements and standard operating procedures
  • Monitors load acceptance and Electronic Data Interface to ensure freight requests are covered
  • Coordinates and sets appointments for pick-up and delivery of freight
  • Organize the efficient use of our own fleet of Dedicated drivers
  • Develop strong carrier relationships to ensure high level of service and communication
  • Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities
  • Interact with carrier base, including rate negotiations, shipment requirements, and load tendering
  • Obtain and enter carrier quotes and capacity into the system
  • Pull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub's systems
  • Identify potential operational issues and start the resolution process with team members
  • Advises team members and Management team about operational issues as requires
  • Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met
  • Must operate within the Truck Brokerage Rules of Engagement.
  • Duties, responsibilities and activities may be assigned or changed from time to time
  • Assist with miscellaneous projects as short-term company initiatives arise

Minimum Qualifications:
  • Significant customer service or call center experience is required
  • Solid understanding of transportation and logistics principles, and supply chain network behavior
  • Understanding of the flatbed industry is required
  • Experience with DAT, Internet Truck Stop, and other predictive market resources is required
  • Display the upmost professional behavior while on site in the facilities with our valued customers
  • Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces results
  • Exhibit problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment.
  • Excellent verbal and written communication skills
  • Working knowledge of various Microsoft Office products including, but not limited to Excel and Word

Salary: up to$50,000/year base salary + bonus eligibility
This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand
Benefits
We offer a comprehensive benefits plan including:
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Life & AD&D Insurance
  • Disability
  • Paid Time Off
  • Paid Holidays

BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind
  • Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
  • Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
  • Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

About Us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

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