ZipRecruiter

Log In

1

Customer Operations Jobs (NOW HIRING)

Lassie, Inc

Customer Operations

San Francisco, CA · On-site

About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the path from kickoff to working product: understanding the office ...

New

Hertz

Customer Operations Manager

Flushing, NY · On-site

$66K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Emerge

Customer Operations Specialist

Scottsdale, AZ · On-site

Job Summary The Customer Operations Specialist is responsible for the day-to-day operational management of assigned customer accounts. This role serves as a key point of contact for customers ...

Vicor Corporation

Customer Operations Manager

Andover, MA · On-site

$115K - $140K/yr

Job Summary The Customer Operations Manager drives operational excellence to enable the Industrial and Broad Market business segment to achieve and exceed sales and business objectives with a focus ...

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Loop

Customer Operations Associate

Chicago, IL

$60K - $65K/yr

Customer Operations Associate Chicago, IL Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and ...

next page

Showing results 1-20

People also search for

All JobsCustomer Operations Jobs

Customer Operations information

See salary details

$10

$20

$40

How much do customer operations jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What does a customer operations do?

A customer operations role involves managing and improving customer service processes, ensuring efficient communication between customers and the company. It often includes handling inquiries, resolving issues, and coordinating with other departments to enhance customer satisfaction, typically requiring skills in communication, problem-solving, and familiarity with customer management tools. The position may also involve analyzing customer data to identify trends and improve service strategies.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
More about Customer Operations jobs
What cities are hiring for Customer Operations jobs? Cities with the most Customer Operations job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations jobs? States with the most job openings for Customer Operations jobs include:
What job categories do people searching Customer Operations jobs look for? The top searched job categories for Customer Operations jobs are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Operations

Lassie, Inc

San Francisco, CA • On-site

Full-time

Posted 2 days ago

Job description

Our mission is to help small businesses run themselves. We're starting with doctors' offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the role
Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What you'll do
  • Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
  • Coordinate system access, workflow setup, customer communication, and the operational details required to launch
  • Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools

Joining us
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.

Apply