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Customer Operations Jobs (NOW HIRING)

medplast

Customer Operations Specialist

Elkhorn, WI · On-site

As a Customer Operations Specialist you will be responsible for managing customer service activities for both internal and external customers, ensuring timely and accurate communication, order ...

Iberdrola

Manager - Customer Operations

Rochester, NY

$132K/yr

Manager - Customer Operations Location: Rochester, NY Reports to: Sr Director - Customer Service Work Type: Office The salary range for this position is based on experience level ranging from $116 ...

Loop

Customer Operations Associate

Chicago, IL

$60K - $65K/yr

The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You ...

Rollins

Customer Operations Specialist

Atlanta, GA

The Customer Operations Specialist is an experienced operational specialist role designed to support the successful delivery of Service to Orkin's largest and most strategic National Account ...

RXO

Customer Operations Representative

Kansas City, MO · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

RXO

Representative, Customer Operations

Knoxville, TN · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

EarthCam

Customer Operations Manager

Upper Saddle River, NJ · On-site

$135K/yr

EarthCam is seeking a highly collaborative and hands-on Customer Operations Manager to lead and develop our Tier 1 and Tier 2 Security Product Support teams. This leader works alongside the team ...

Kinder's

Customer Operations Specialist

Walnut Creek, CA

$100K - $115K/yr

Your Impact at Kinder's As a key member of our operations team, you'll be the go-to partner for customer order management--receiving, confirming, and coordinating orders across Sales, Supply Chain ...

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How much do customer operations jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What does a customer operations do?

A customer operations role involves managing and improving customer service processes, ensuring efficient communication between customers and the company. It often includes handling inquiries, resolving issues, and coordinating with other departments to enhance customer satisfaction, typically requiring skills in communication, problem-solving, and familiarity with customer management tools. The position may also involve analyzing customer data to identify trends and improve service strategies.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
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Customer Operations jobs near you
Infographic showing various Customer Operations job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Operations Specialist

medplast

Elkhorn, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

As a Customer Operations Specialist you will be responsible for managing customer service activities for both internal and external customers, ensuring timely and accurate communication, order management, and quoting processes. The ideal candidate will be technically knowledgeable about site products and services and will collaborate cross-functionally with Operations, Planning, Engineering, Quality and Sales to meet customer needs with speed, accuracy, precision and exceptional customer service. 

 BENEFITS 

  • Medical, dental, and vision benefits-effective on date of hire
  • Generous paid time off benefits and 11 paid Holidays
  • Company-paid life insurance
  • 401k plan with company match

WELL-BEING 

  • Low-cost nutrition and mental health visits 
  • Up to $150-off your gym membership annually 
  • Discounted Pet Insurances for your furry friends
  • Access to individualized financial planning meetings 
  • Employee Discount Program with savings on electronics, home goods, gym equipment, and more
  • Discounted family caregiving support

CAREER GROWTH 

  • Tuition Reimbursement 
  • On-site Training Programs 
  • Defined Career Path for advancement in role and compensation 
  • New Hire On-boarding Training Plans 

WHAT YOU’LL DO

  • Serve as the primary point of contact for customer communications and issue resolution.
  • Build and maintain strong relationships with customers and partners with Sales for strategic accounts.
  • Understand and communicate customer requirements across internal teams.
  • Ensure compliance with customer contractual obligations.
  • Execute contract reviews and support order entry processes.
  • Manage standard and repeat product quotations.
  • Collaborate with Planning, Operations, Engineering, and Quality to meet customer expectations.
  • Monitor and communicate expedite requests and recovery plans.
  • Coordinate finished goods configuration to ensure accuracy in revision, pricing, and specifications.
  • Support Technical Solutions group for new product quotations.
  • Drive performance on key metrics including On-Time Delivery, Order Acknowledgement Cycle Time, and Quote Cycle Time.
  • Assist with other Supply Chain related duties as required.

QUALIFICATIONS 

  • Associate’s degree required; Bachelor’s degree preferred
  • Proficiency with Microsoft Office applications (Excel, Outlook, Teams, Word, PowerPoint)
  • Sales, service, and customer relationship management acumen
  • 2-4 years of relevant customer operations, customer service, or order management experience, preferably in a manufacturing or regulated environment
  • SIOP (Sales, Inventory & Operations Planning) experience preferred
  • IQMS or similar ERP system experience preferred

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