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Customer Operations Jobs (NOW HIRING)

IDEMIA

Customer Operations Specialist

Chantilly, VA · On-site

Purpose The Customer Operations Specialist - Service Center serves as the primary point of contact between the CRE and the Service Center, ensuring seamless coordination and execution of customer ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

About the Role As a Customer Operations Associate/Manager, you will become an expert in and drive roll-outs for payer data enhancements that deepen the breadth coverage information available in ...

Epicor

Customer Operations Manager

Austin, TX

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance, Revenue Operations, Sales, and back-office teams. You ...

New

RXO

Customer Operations Representative

Charlotte, NC · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Outset

Customer Operations Associate

Customer Operations Associate Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative ...

Sellers Hub

Customer Operations Analyst

Los Angeles, CA · On-site

Customer Operations Analyst Our client is a Y Combinator-backed logistics technology company automating complex freight transactions for shippers. Founded in 2018, Series A funded ($15M raised), with ...

Owlet Baby Care

Customer Operations Specialist

$35 - $45/hr

In this role, you will leverage AI tools and customer data to identify trends, manage follow-up activities, support action plans, and maintain SOPs across a broad range of customer and operational ...

Kinders

Customer Operations Specialist

Walnut Creek, CA · On-site

$100K - $115K/yr

Your Impact at Kinder's As a key member of our operations team, you'll be the go-to partner for customer order management-receiving, confirming, and coordinating orders across Sales, Supply Chain ...

RXO

Customer Operations Representative

Minneapolis, MN · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

InterSystems

Customer Operations Specialist

Boston, MA · On-site

The role of the Customer Operations Specialist is to ensure that the Customer Fulfillment Process, from order entry to collections, is executed in a timely manner with 100% quality, providing the ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

Tempus

Customer Operations Manager

Chicago, IL · On-site

$60K - $100K/yr

You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 ...

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How much do customer operations jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
More about Customer Operations jobs
What cities are hiring for Customer Operations jobs? Cities with the most Customer Operations job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations jobs? States with the most job openings for Customer Operations jobs include:
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Customer Operations jobs near you
Infographic showing various Customer Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Operations Representative

Monster Energy

Corona, CA

Other

Re-posted 11 days ago

Job description

About Monster Energy:

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day in the Life:

In the position of Customer Operations Representative, you will be responsible for managing the end-to-end order lifecycle for finished goods, ensuring accurate and timely processing in SAP. Serve as a key liaison between customers, sales, supply chain, and logistics teams to deliver exceptional service and operational efficiency.

The Impact You'll Make:
  • Order Lifecycle Management in SAP - Enter, validate, and maintain customer orders in SAP. Ensure pricing, quantities, and delivery dates are accurate.
  • Cross-Functional Coordination - Collaborate with Sales, Supply Chain, and Logistics to resolve order issues.
  • Communicate proactively on delays or changes.
  • Customer Communication and Issue Resolution - Provide timely updates to customers on order status. Investigate and resolve discrepancies or complaints.
  • Reporting - Prepare reports for internal stakeholders.
  • Continuous Improvement and Process Support - Participate in projects to improve order management processes.
Who You Are:
  • Bachelor's Degree in the field of -- Communications, Supply Chain, or related field of study
  • Between 1-3 years of experience in Customer Service
  • Between 1-3 years of experience in Supply Chain Operations
  • Proficient in Microsoft Office Suite. SAP experience preferred.
Monster Beverage logo

About Monster Beverage

Sourced by ZipRecruiter

Monster Beverage Corporation, headquartered in Corona, CA, US, is a leading player in the beverage industry. Founded in April 1935, originally under the name Hansen's Natural, the company is best known for its remarkably popular line of energy drinks—Monster Energy. The company's portfolio extends beyond energy drinks to include natural beverages, fruit drinks, soda, and more, solidifying its robust presence in the beverage sector. The company was officially renamed to Monster Beverage in 2012, showcasing the strong brand value that its signature Monster Energy drinks have accrued. The mission of Monster Beverage is to innovate and deliver quality beverages that exceed consumer expectations. They've set new industry standards for quality by using the best ingredients in their beverages. Monster Beverage's notable achievements include expanding its products reach to up to 127 countries globally and consistently earning spots in the Forbes 2000 top performing public companies list.

Company size

1,001 - 5,000 Employees

Headquarters location

Corona, CA, US

Year founded

1935

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