ZipRecruiter

Log In

1

Customer Operations Jobs (NOW HIRING)

Alfa Laval

Customer Operations Manager

Kenosha, WI · On-site

$95K - $105K/yr

About the job As an integral member of our Hygienic Fluid Handling management team, our Customer Operations Manager will lead a customer and partner support organization focused on delivering ...

Tomorrow.io

Customer Operations Specialist

Boston, MA · On-site

In the Customer Delivery and Operations group at Tomorrow.io, our mission is to enable faster, higher-quality revenue by turning customer needs into scalable, product-powered outcomes. As our ...

RXO

Representative, Customer Operations

Charlotte, NC · On-site

Overview As a Representative, Customer Operations you are responsible for executing daily operational activities that support customer accounts. You will help maintain strong customer relationships ...

FOCUS HR INC

Customer Operations Director

Barrington, IL · On-site

$90K - $120K/yr

Lead and align the Customer Operations team with overall company goals, translating executive vision into daily operational execution. * Evaluate and re-distribute customer accounts across the team ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

New

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company ...

Kinder's

Customer Operations Specialist

Walnut Creek, CA · On-site

$100K - $115K/yr

Your Impact at Kinder's As a key member of our operations team, you'll be the go-to partner for customer order management-receiving, confirming, and coordinating orders across Sales, Supply Chain ...

Owlet Baby Care

Customer Operations Specialist

$35 - $45/hr

In this role, you will leverage AI tools and customer data to identify trends, manage follow-up activities, support action plans, and maintain SOPs across a broad range of customer and operational ...

PSEG

Customer Operations Supervisor

Newark, NJ · On-site

$75K - $118K/yr

Broad knowledge in Customer Service operations. * Strong performance record. * Demonstrated strong leadership skills; Able to assume all aspects of the supervision of personnel. * Technical and ...

Outset

Customer Operations Associate

San Francisco, CA · On-site

We're a tight-knit team serving some of the world's largest enterprises As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering ...

RXO

Rep, Customer Operations

North Charleston, SC · On-site

As the Representative, Customer Operations with Bounce Logistics (a division of RXO), you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a ...

RXO

Representative, Customer Operations

Ann Arbor, MI · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What Your Day-to-day Will ...

Owlet Baby Care

Customer Operations Specialist

$35 - $45/hr

In this role, you will leverage AI tools and customer data to identify trends, manage follow-up activities, support action plans, and maintain SOPs across a broad range of customer and operational ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. What your day-to-day will ...

next page

Showing results 1-20

All JobsCustomer Operations Jobs

Customer Operations information

See salary details

$10

$20

$40

How much do customer operations jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Customer Operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Operations, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and strategic oversight of customer service functions within large organizations.

What is a customer operations job?

A customer operations job involves managing and improving processes related to customer interactions, such as order fulfillment, support, and account management. It often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM software. The role aims to enhance customer satisfaction and streamline business operations.

What do customer operations do?

Customer operations professionals manage and optimize processes related to customer service, support, and account management to ensure a positive customer experience. They often work with tools like CRM systems, analyze data to improve service delivery, and coordinate between departments to resolve issues efficiently.

What job makes $10,000 a month without a degree?

In customer operations, roles such as customer success managers or account executives can earn $10,000 or more monthly, especially with experience, strong communication skills, and performance-based bonuses. These positions often require industry knowledge, sales skills, and sometimes certifications but do not always mandate a college degree.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What are customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
More about Customer Operations jobs
What cities are hiring for Customer Operations jobs? Cities with the most Customer Operations job openings:
What are the most commonly searched types of Customer Operations jobs? The most popular types of Customer Operations jobs are:
What states have the most Customer Operations jobs? States with the most job openings for Customer Operations jobs include:
What job categories do people searching Customer Operations jobs look for? The top searched job categories for Customer Operations jobs are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.
Customer Operations Manager

Customer Operations Manager

Alfa Laval

Kenosha, WI • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Alfa Laval rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

4th of 419 rated machine equipment manufacturers

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
As an integral member of our Hygienic Fluid Handling management team, our Customer Operations Manager will lead a customer and partner support organization focused on delivering operational excellence, enabling sales success and driving strong customer outcomes. This role is responsible for leading a team of Account Representatives who support the full customer lifecycle, from quotation and order execution through delivery coordination, issue resolution and ongoing account support.
You will play a key role in strengthening cross-functional alignment, improving operational processes, and developing a high-performing team that serves as a trusted partner to customers, field sales, operations, and logistics. Success in this role requires strong people leadership, commercial awareness, operational problem-solving, and the ability to drive accountability and responsiveness across multiple stakeholder groups.
This is a hybrid on-site role based in Kenosha, WI.
As a part of the team, you will:
  • Lead, coach, and develop a team of Account Representatives responsible for customer account support, order entry and execution, and sales support activities.
  • Lead cross-functional coordination efforts across sales, operations, logistics, and supply chain teams to ensure timely resolution of customer issues and seamless execution of customer orders.
  • Monitor and improve key operational and customer support metrics, including response times, order accuracy, backlog management, and issue resolution effectiveness.
  • Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication.
  • Support the organization's commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brand.
  • Advocate for the customer and customer support team by driving alignment, responsiveness, and accountability across internal stakeholder groups.
  • Identify opportunities to improve processes, communication flow, and operational efficiency to enhance both the customer experience and internal effectiveness.
  • Ensure adherence to company policies, including signature authority, credit policy, shipping guidelines, and cancellation processes.

What you know:
You have Bachelor's degree in Business or equivalent experience, and:
  • Proven leadership experience within customer support, account management, inside sales, sales operations, or commercial operations.
  • Strong understanding of order management, operational workflows, and cross-functional coordination within a B2B business environment highly preferred.
  • Experience in manufacturing or distribution environment preferred.
  • Experience driving process improvements and standardization efforts.
  • Demonstrated ability to navigate and resolve complex customer and operational issues through collaboration, problem-solving, and sound decision-making.
  • Strong analytical mindset with experience utilizing data, metrics, and reporting to identify trends, improve processes, and support business decisions.
  • Strong communication interpersonal and collaboration skills
  • Strong analytical approach to problem solving
  • Proficiency with ERP systems, CRM platforms, and Microsoft Office Suite.
  • Experience with Lean, Six Sigma, or continuous improvement methodologies is preferred.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.
What's in it for you?
Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The base salary for this role is typically $95,000 - $105,000 annually.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-DM1
EEO/Vet/Disabled Employer

Apply