Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls. * Providing Excellent Customer Service to internal and external clients.
Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls. * Providing Excellent Customer Service to internal and external clients.
Manage the day-to-day customer service needs of all clients. * Provide clear communication, both ... Successfully communicate needs to the international forwarding department. * Responsible for cost ...
Manage the day-to-day customer service needs of all clients. * Provide clear communication, both ... Successfully communicate needs to the international forwarding department. * Responsible for cost ...
Manage the day-to-day customer service needs of all clients. * Provide clear communication, both ... Successfully communicate needs to the international forwarding department. * Responsible for cost ...
Manage the day-to-day customer service needs of all clients. * Provide clear communication, both ... Successfully communicate needs to the international forwarding department. * Responsible for cost ...
International Customer Operations Specialist
Des Plaines, IL · On-site
$58K - $74K/yr
... managing end-to-end international order processing, ensuring accuracy, compliance, and on-time ... Experience in international logistics and/or international customer service strongly preferred.
Quick apply
International Customer Operations Specialist
Des Plaines, IL · On-site
$58K - $74K/yr
... managing end-to-end international order processing, ensuring accuracy, compliance, and on-time ... Experience in international logistics and/or international customer service strongly preferred.
International Customer Service Coordinator I
Bedford, MA · Hybrid
$26 - $32/hr
Overview Job Summary The International Customer Service Coordinator I is responsible for processing ... Good organizational and time management skills. * Strong customer focus. * Strong problem solving ...
International Customer Service Coordinator I
Bedford, MA · Hybrid
$26 - $32/hr
Overview Job Summary The International Customer Service Coordinator I is responsible for processing ... Good organizational and time management skills. * Strong customer focus. * Strong problem solving ...
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International Customer Operations Specialist
Rosemont, IL · On-site
$58K - $74K/yr
... managing end-to-end international order processing, ensuring accuracy, compliance, and on-time ... Experience in international logistics and/or international customer service strongly preferred.
Quick apply
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International Customer Operations Specialist
Rosemont, IL · On-site
$58K - $74K/yr
... managing end-to-end international order processing, ensuring accuracy, compliance, and on-time ... Experience in international logistics and/or international customer service strongly preferred.
International Customer Operations Specialist
$58K - $74K/yr
... managing end-to-end international order processing, ensuring accuracy, compliance, and on-time ... Experience in international logistics and/or international customer service strongly preferred.
International Customer Operations Specialist
$58K - $74K/yr
... managing end-to-end international order processing, ensuring accuracy, compliance, and on-time ... Experience in international logistics and/or international customer service strongly preferred.
Bilingual International Customer Support Representative
$15.75 - $20/hr
Manage high volume of international customer accounts and their support needs * Resolve customer ... Stay updated on the latest company products, services, and processes (including samples required ...
Bilingual International Customer Support Representative
$15.75 - $20/hr
Manage high volume of international customer accounts and their support needs * Resolve customer ... Stay updated on the latest company products, services, and processes (including samples required ...
Industrial & International Customer Service Coordinator II
$20.82 - $24.47/hr
... in our Industrial & International Customer Service department. In this role, you will be ... Intake all necessary information and input all quality issues into CRM * Create and manage price ...
Industrial & International Customer Service Coordinator II
$20.82 - $24.47/hr
... in our Industrial & International Customer Service department. In this role, you will be ... Intake all necessary information and input all quality issues into CRM * Create and manage price ...
Customer Service Manager
Petersburg, VA · On-site
$69K - $92K/yr
Customer Service Manager Pay Rate: $69,500 - $92,600 Multiple factors, including Individual ... International Paper offers a benefits package that includes health, welfare and retirement plans ...
Customer Service Manager
Petersburg, VA · On-site
$69K - $92K/yr
Customer Service Manager Pay Rate: $69,500 - $92,600 Multiple factors, including Individual ... International Paper offers a benefits package that includes health, welfare and retirement plans ...
Complex Customer Service Manager
$99K - $124K/yr
Complex Customer Service Manager Pay Rate: $99,600 - $124,500 (USCORE) Multiple factors, including ... International Paper offers a benefits package that includes health, welfare and retirement plans ...
Complex Customer Service Manager
$99K - $124K/yr
Complex Customer Service Manager Pay Rate: $99,600 - $124,500 (USCORE) Multiple factors, including ... International Paper offers a benefits package that includes health, welfare and retirement plans ...
Assistant Customer Service Manager
$18 - $20/hr
Assistant Customer Service Manager Nino Salvaggio is currently looking for an Assistant Customer ... At Nino Salvaggio International Marketplace, it's Family. From the actual Salvaggio family that ...
Assistant Customer Service Manager
$18 - $20/hr
Assistant Customer Service Manager Nino Salvaggio is currently looking for an Assistant Customer ... At Nino Salvaggio International Marketplace, it's Family. From the actual Salvaggio family that ...
What You'll Do as a Customer Service Manager * Demonstrate an unwavering commitment to Lesaffre ... Oversee the management of international shipments to customers in North America, ensuring timely ...
What You'll Do as a Customer Service Manager * Demonstrate an unwavering commitment to Lesaffre ... Oversee the management of international shipments to customers in North America, ensuring timely ...
Customer Service Manager
Prescott, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Prescott, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Middletown, CT · On-site
Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...
Customer Service Manager
Middletown, CT · On-site
Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Phoenix, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Mesa, AZ · On-site
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Germantown, WI · On-site
... Customer Service Manager opportunity ... This role reports into Glue Dots International, an Ellsworth Corporation company, located in ...
Customer Service Manager
Germantown, WI · On-site
... Customer Service Manager opportunity ... This role reports into Glue Dots International, an Ellsworth Corporation company, located in ...
Customer Service Manager
Clarksville, TN · On-site
Customer Service Manager . Reports to: Store Manager Summary: The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an ...
Customer Service Manager
Clarksville, TN · On-site
Customer Service Manager . Reports to: Store Manager Summary: The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an ...
International Customer Service Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do international customer service manager jobs pay per year?
What does an International Customer Service Manager do?
What is the difference between International Customer Service Manager vs Customer Support Specialist?
| Aspect | International Customer Service Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | Experience in customer service, possibly management certifications | Customer service training or certifications often preferred |
| Work Environment | Oversees global customer service teams, manages international client relations | Handles customer inquiries, support tickets, and troubleshooting |
| Employer & Industry Usage | Used in multinational companies across various industries | Common in retail, tech, and service industries |
| Search & Comparison Intent | Understanding managerial roles and responsibilities in international settings | Looking for entry-level or support roles in customer service |
The International Customer Service Manager focuses on overseeing global customer service teams and managing international client relations, requiring leadership experience. In contrast, a Customer Support Specialist handles direct customer inquiries and support tasks, often at an entry level. Both roles are vital in customer service but differ in scope, responsibilities, and experience requirements.
How does an International Customer Service Manager navigate cultural differences when leading a global support team?
What are the key skills and qualifications needed to thrive as an International Customer Service Manager, and why are they important?
Full-time
Medical, Dental, Vision
Posted 20 days ago
Job description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Responsibilities:
- Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls.
- Providing Excellent Customer Service to internal and external clients.
- Creating new shipment orders for international routes.
- Following up on open jobs.
- Advising customers on the requirements of importing into foreign countries (customs procedures, duties and taxes, time spent in customs according to value).
- Assisting customers with paperwork inquiries.
- Utilizing WC facilities such as OpStar to search import requirements.
- Reviewing documentation received from shippers to ensure they are in accordance with the requirements of destination country.
- Pre-advising destination office for commodities that require special attention, such as import permits, formal entry, large size, etc.
- Planning the international routings while considering carrier requirements.
- Routing shipments on next reliable and direct flights out (NFO service).
- Entering all customer expectations into job file.
- Entering clear, precise instructions in job file.
- Communicating status updates with customers.
- Everyone is responsible for following up on live jobs, even if not your order.
- Demonstrating professionalism on the phone and in the office.
- Assisting in the training of new employees.
- Working together as a team with all departments and offices.
- Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary.
- Providing assistance to colleagues.
Work experience:
- Strong written and oral communication
- Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).
Skills and knowledge:
- Strong Geography skills
- Ability to Multitask
- Team player
- Professionalism
- Sense of Urgency
- Positive attitude
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated CompaniesAffiliated Companies: World Courier Inc