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International Customer Service Manager Jobs (NOW HIRING)

Culligan International Company

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International Customer Operations Specialist

Rosemont, IL · On-site

$58K - $74K/yr

... managing end-to-end international order processing, ensuring accuracy, compliance, and on-time ... Experience in international logistics and/or international customer service strongly preferred.

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...

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International Customer Service Manager information

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How much do international customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for international customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an International Customer Service Manager do?

An International Customer Service Manager oversees customer service operations for a company’s global markets. They manage teams across different countries, ensure consistent service quality, handle escalated issues, and adapt service strategies to different cultural and regulatory environments. Their role often involves coordinating with other departments, setting performance targets, and implementing best practices to improve the customer experience worldwide. They also analyze customer feedback to drive continual service improvements. Strong communication and problem-solving skills are essential for this position.

What is the difference between International Customer Service Manager vs Customer Support Specialist?

AspectInternational Customer Service ManagerCustomer Support Specialist
Required CredentialsExperience in customer service, possibly management certificationsCustomer service training or certifications often preferred
Work EnvironmentOversees global customer service teams, manages international client relationsHandles customer inquiries, support tickets, and troubleshooting
Employer & Industry UsageUsed in multinational companies across various industriesCommon in retail, tech, and service industries
Search & Comparison IntentUnderstanding managerial roles and responsibilities in international settingsLooking for entry-level or support roles in customer service

The International Customer Service Manager focuses on overseeing global customer service teams and managing international client relations, requiring leadership experience. In contrast, a Customer Support Specialist handles direct customer inquiries and support tasks, often at an entry level. Both roles are vital in customer service but differ in scope, responsibilities, and experience requirements.

How does an International Customer Service Manager navigate cultural differences when leading a global support team?

An International Customer Service Manager must be adept at understanding and bridging cultural differences to ensure effective communication and service delivery across regions. This often involves providing cultural competency training, adapting communication styles, and fostering an inclusive team environment where diverse perspectives are valued. Managers also tailor customer service protocols to align with local expectations and legal requirements, while maintaining consistent global standards. Regular collaboration with regional teams and openness to feedback are essential for identifying and addressing cultural nuances that impact both team dynamics and customer satisfaction.

What are the key skills and qualifications needed to thrive as an International Customer Service Manager, and why are they important?

To thrive as an International Customer Service Manager, you need expertise in customer service principles, cross-cultural communication, and a background in business or management—often supported by a relevant degree. Familiarity with global CRM platforms, multilingual support systems, and international regulations is typically required. Outstanding leadership, problem-solving, and adaptability make a candidate excel in this role. These skills are crucial to effectively manage diverse teams, resolve complex global customer issues, and maintain high service standards across multiple regions.
What cities are hiring for International Customer Service Manager jobs? Cities with the most International Customer Service Manager job openings:
What are the most commonly searched types of International Customer Service jobs? The most popular types of International Customer Service jobs are:
What states have the most International Customer Service Manager jobs? States with the most job openings for International Customer Service Manager jobs include:
International Customer Service Manager jobs near you
International Customer Service Representative

International Customer Service Representative

Cencora

Cary, NC • On-site

Full-time

Medical, Dental, Vision

Posted 20 days ago

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities:

  • Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls.
  • Providing Excellent Customer Service to internal and external clients.
  • Creating new shipment orders for international routes.
  • Following up on open jobs.
  • Advising customers on the requirements of importing into foreign countries (customs procedures, duties and taxes, time spent in customs according to value).
  • Assisting customers with paperwork inquiries.
  • Utilizing WC facilities such as OpStar to search import requirements.
  • Reviewing documentation received from shippers to ensure they are in accordance with the requirements of destination country.
  • Pre-advising destination office for commodities that require special attention, such as import permits, formal entry, large size, etc.
  • Planning the international routings while considering carrier requirements.
  • Routing shipments on next reliable and direct flights out (NFO service).
  • Entering all customer expectations into job file.
  • Entering clear, precise instructions in job file.
  • Communicating status updates with customers.
  • Everyone is responsible for following up on live jobs, even if not your order.
  • Demonstrating professionalism on the phone and in the office.
  • Assisting in the training of new employees.
  • Working together as a team with all departments and offices.
  • Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary.
  • Providing assistance to colleagues.

Work experience:

  • Strong written and oral communication
  • Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).

Skills and knowledge:

  • Strong Geography skills
  • Ability to Multitask
  • Team player
  • Professionalism
  • Sense of Urgency
  • Positive attitude
What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full timeEqual Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated CompaniesAffiliated Companies: World Courier Inc

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