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International Customer Service Manager Jobs in Delaware

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Agilent

Customer Service Manager

Wilmington, DE

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Phaxis

customer service

Wilmington, DE · On-site

$19 - $21.50/hr

Immediate opening for a CUSTOMER SERVICE representative to work at a well established, international Insurance Firm in Wilmington, DE (GREAT COMPANY!) Requirements: * 3+ years corporate Customer ...

Morgan Properties

Service Manager

Dover, DE · On-site

$28 - $32/hr

Now Hiring a Service Manager in Dover, DE! We are seeking a hands-on, experienced Service Manager ... High level of customer service and comfort interacting with residents, office team members, vendors ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Redners Markets

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Atalnt Llc

Service Manager

Wilmington, DE · On-site

$90 - $130/hr

With a reputation for quality workmanship and long-term customer relationships, the company is seeking an experienced Service Manager to lead its electrical service operations and support continued ...

Nickle Electrical Company

Service Manager

Newark, DE · On-site

$70 - $100/hr

Serve as initial customer contact for scope assessment * Plan and schedule projects under Senior Service Manager direction * Develop goals and prioritize work completion * Enforce and promote ...

Redner's

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

RI International

Customer Service Specialist

Newark, DE · On-site

$15/hr

Customer Service Specialist Change Lives With Recovery Innovations! Our Mission is to empower ... Compliance & Risk Management: * Assists in the process of gathering data necessary to perform ...

RI International

Customer Service Specialist

Newark, DE · On-site

$15/hr

Customer Service Specialist Change Lives With Recovery Innovations! Our Mission is to empower ... Compliance & Risk Management: * Assists in the process of gathering data necessary to perform ...

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International Customer Service Manager information

What does an international customer service manager do?

An International Customer Service Manager oversees customer service operations for a company’s global markets. They manage teams across different countries, ensure consistent service quality, handle escalated issues, and adapt service strategies to different cultural and regulatory environments. Their role often involves coordinating with other departments, setting performance targets, and implementing best practices to improve the customer experience worldwide. They also analyze customer feedback to drive continual service improvements. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an international customer service manager?

To thrive as an International Customer Service Manager, you need expertise in customer service principles, cross-cultural communication, and a background in business or management—often supported by a relevant degree. Familiarity with global CRM platforms, multilingual support systems, and international regulations is typically required. Outstanding leadership, problem-solving, and adaptability make a candidate excel in this role. These skills are crucial to effectively manage diverse teams, resolve complex global customer issues, and maintain high service standards across multiple regions.

How does an international customer service manager navigate cultural differences when leading a global support team?

An International Customer Service Manager must be adept at understanding and bridging cultural differences to ensure effective communication and service delivery across regions. This often involves providing cultural competency training, adapting communication styles, and fostering an inclusive team environment where diverse perspectives are valued. Managers also tailor customer service protocols to align with local expectations and legal requirements, while maintaining consistent global standards. Regular collaboration with regional teams and openness to feedback are essential for identifying and addressing cultural nuances that impact both team dynamics and customer satisfaction.

What is the difference between International Customer Service Manager vs Customer Support Specialist?

AspectInternational Customer Service ManagerCustomer Support Specialist
Required CredentialsExperience in customer service, possibly management certificationsCustomer service training or certifications often preferred
Work EnvironmentOversees global customer service teams, manages international client relationsHandles customer inquiries, support tickets, and troubleshooting
Employer & Industry UsageUsed in multinational companies across various industriesCommon in retail, tech, and service industries
Search & Comparison IntentUnderstanding managerial roles and responsibilities in international settingsLooking for entry-level or support roles in customer service

The International Customer Service Manager focuses on overseeing global customer service teams and managing international client relations, requiring leadership experience. In contrast, a Customer Support Specialist handles direct customer inquiries and support tasks, often at an entry level. Both roles are vital in customer service but differ in scope, responsibilities, and experience requirements.

How much does an International Customer Service Manager get?

An International Customer Service Manager's salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher compensation, and the position often requires strong communication skills and knowledge of CRM tools.

What are popular job titles related to International Customer Service Manager jobs in Delaware?

For International Customer Service Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching International Customer Service Manager jobs in Delaware look for?

The top searched job categories for International Customer Service Manager jobs in Delaware are:

What cities in Delaware are hiring for International Customer Service Manager jobs?

Cities in Delaware with the most International Customer Service Manager job openings:

International Customer Service Manager jobs near you
Infographic showing various International Customer Service Manager job openings in Delaware as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Manager

Agilent

Wilmington, DE • On-site

$97K - $153K/yr

Full-time

Re-posted 6 days ago

Agilent Technologies rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

33rd of 545 rated manufacturers

Job description

Job Description
The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration. Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes. Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners. Responsible for and measured on customer satisfaction goals.
Responsibilities
  • Provides leadership for AFO CSD and CDD Customer Operations Center (COpC).
  • Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
    Ensuring employee trainings are up to date and prepared for audit.
    Ensure job aids and work instructions are up to date.
  • Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
  • Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
  • Fosters an environment/work culture focused on Continuous Improvement (CI)
  • Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
  • Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.
  • Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
  • Builds a strong foundation with the internal team members. Works with the team to drive team results by developing team members by instilling a quality mindset that empowers the team, promotes customer satisfaction, and builds future careers.
  • Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer. Set up regular check in meetings to build a stronger organization.
  • Ensures progressive expansion of the organization's scalability and steady productivity gains.

Qualifications
  • Bachelors or equivalent work experience
  • Demonstrated industry experience integrating the resources of several complex departments or functions
  • Minimum of 5 years of managerial experience
  • Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
  • Experience in setting a clear and aligned organizational vision
  • Demonstrated ability to define and execute strategic plans
  • Established track record to define and implement strategies and programs that benefit your area of expertise
  • Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
  • Experience working in an audit environment governed by SOX, ISO, and other audit regulations
  • Proven ability to lead large teams and ensure operational excellence across the entire organization
  • Customer Services/Operations experience preferred
  • Excellent verbal and written communication skills

Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service

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