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Telephone Customer Service Jobs in Delaware (NOW HIRING)

Grotto Pizza

Customer Service Representative

Middletown, DE · On-site

$15 - $20.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

GROTTO PIZZA INC

Customer Service Representative

Milford, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Dover, DE · On-site

$16 - $21.75/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

DE · On-site

$16.25 - $22/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Middletown, DE · On-site

$15 - $20.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

GROTTO PIZZA INC

Customer Service Representative

Millsboro, DE · On-site

$14 - $19/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Middletown, DE · On-site

$15 - $20.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Dewey Beach, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Bethany Beach, DE · On-site

$15.75 - $21.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Millsboro, DE · On-site

$14 - $19/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

GROTTO PIZZA INC

Customer Service Representative

Seaford, DE · On-site

$15 - $20.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Seaford, DE · On-site

$15 - $20.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Milford, DE · On-site

$15.50 - $21/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Dover, DE · On-site

$16 - $21.75/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Delaware

Telephone Customer Service information

See Delaware salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for telephone customer service in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Delaware? For Telephone Customer Service jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Delaware look for? The top searched job categories for Telephone Customer Service jobs in Delaware are:
What cities in Delaware are hiring for Telephone Customer Service jobs? Cities in Delaware with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Customer Service Representative

Grotto Pizza

Middletown, DE • On-site

$15 - $20.50/hr

Other

Re-posted 11 days ago

Grotto Pizza rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel.
Essential Functions:

  • Answer all telephone calls immediately using the proper greeting.
  • Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service.
  • Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information.
  • Enter all take-out and delivery orders into the POS system accurately and completely.
  • Prepare any pizza boxes necessary for all take-out and delivery orders.
  • Knowledgeable on the Swirl Rewards program to sign-up guests.
  • Responsible for gelato presentation and appearance.
  • Clean, stock, and sanitize the take-out and/or delivery area and all related equipment.
  • Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food.
  • Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips.
  • Assist in the training of new employees.
  • Provide support services to co-workers as the flow of business dictates.
  • Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures.
Requirements
Education: Some secondary education.
Experience: Entry-level position.
Age: Must be at least 16 years of age.
Knowledge/Skills/Abilities:
  • Excellent verbal communication and interpersonal skills.
  • Ability to speak English fluently.
  • Ability to remain calm under pressure and to perform in a stressful environment.
  • Excellent organizational and time-management skills.
  • Ability to accurately, quickly, and simultaneously perform multiple tasks.
  • Basic computer operating skills.
  • Ability to quickly and accurately count money and give correct change.
  • Strong math and excellent money handling skills.
  • Stamina to stand up to 5 hours at a time.
  • Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs.
  • Ability to read.
  • Ability to understand and implement written and verbal instruction.
  • Basic knowledge of food safety and sanitation issues.
  • Ability to use a standard business telephone in a professional manner.
  • Ability to work in a fast-paced environment. Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards.

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