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Director Customer Operations Jobs (NOW HIRING)

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

Elephas

Director, Customer Operations

Madison, WI

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

AutoZone

Customer Operations Director

Elk Grove, CA · On-site

$98K - $172K/yr

The Customer Operations Director is responsible for leading, developing, and executing all Customer Operations and retention. The Customer Operations Director establishes performance metrics for ...

AutoZone

Customer Operations Director

Elk Grove, CA · On-site

$94K - $165K/yr

The Customer Operations Director is responsible for leading, developing, and executing all Customer Operations and retention. The Customer Operations Director establishes performance metrics for ...

FOCUS HR INC

Customer Operations Director

Barrington, IL · On-site

$90K - $120K/yr

Candidates seeking professional growth and new challenges are invited to apply for the Customer Operations Director position! Location: Office Based, Elk Grove Village, IL Schedule: Full-Time, Monday ...

Ericsson

Customer Operations Director

Plano, TX · On-site

We are seeking a Customer Operations Director to serve as the operational cornerstone for one or more strategic customer accounts. This role is responsible for end-to-end delivery performance ...

Modaxo, Inc.

Director, Customer Care

El Paso, TX · On-site

This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX

This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact ...

MyPrize

Director of Customer Operations

The Need: We're seeking a Director of Customer Operations to lead our rapidly growing CX and VIP teams. This is an exciting opportunity to join a fast-growing team where you will be focused on ...

Myprize

Director of Customer Operations

Director of Customer Operations MyPrize is the fastest growing free-to-play social gaming and social markets platform in the world, redefining how people play, watch, and connect with one another and ...

Lassie

Customer Operations

San Francisco, CA · On-site

We value craft, intellectual rigor, and direct communication. About the Role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...

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Director Customer Operations information

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$34K

$107.7K

$179.5K

How much do director customer operations jobs pay per year?

As of Jun 29, 2026, the average yearly pay for director customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What jobs pay 500,000 a year in the US?

In the US, executive roles such as Chief Executive Officers, Chief Operating Officers, and certain specialized medical and legal professionals can earn annual salaries of $500,000 or more. High-level corporate positions often require extensive experience, leadership skills, and advanced degrees, while some entrepreneurs and successful business owners also reach this income level through business profits and investments.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, content directors, and media strategists often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

How much should an operations director be paid?

The salary for a Director of Customer Operations typically ranges from $100,000 to $180,000 annually, depending on factors such as industry, company size, location, and experience. Compensation may also include bonuses, stock options, and benefits. Strong leadership, strategic planning, and operational expertise are key skills for this role.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a deep understanding of customer needs and business goals.
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Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director, Customer Operations

Director, Customer Operations

Elephas

Madison, WI • On-site

Other

Medical, Life, Retirement, PTO

Posted 23 days ago

Key responsibilities

  • Design and implement customer service infrastructure, including CRM/ERP systems, telephony platform, AI chatbot, and knowledge base.

  • Manage day-to-day customer service operations, including triaging and resolving inbound contacts, ensuring documentation and compliance.

  • Define and manage performance metrics and dashboards to monitor customer experience quality and operational health.

Job description

Summary
Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service functions. This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services, in-house platform placements, and commercial distributors. The ideal candidate has deep experience in life sciences or diagnostics customer operations, is hands-on by nature, and thrives in a fast-paced startup environment-personally handling customer interactions while simultaneously building the systems and team that scale with the business.
Key Responsibilities:
Platform & Systems Build-Out

  • Partner with IT to design and implement a HubSpot Service Hub CRM/ERP with multi-segment ticket pipelines, SLA configuration, automation workflows, and reporting dashboards
  • Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch resolution across all customer channels
  • Build and maintain a comprehensive knowledge base covering clinical, scientific, billing, and engineering topics
  • Establish fully auditable customer interaction records compliant with HIPAA/PHI, GCP, and applicable regulatory standards
Multi-Segment Triage & Case Management
  • Design distinct service workflows, SLAs, and escalation paths for each customer segment
  • Personally triage and resolve inbound contacts spanning entire scope of offerings
  • Ensure every contact is classified, routed, documented, and resolved within defined SLA windows with full auditability
  • Adverse event and compliance management
Performance Management & Analytics
  • Define and manage a KPI framework covering first-contact resolution, time-to-resolution, CSAT/NPS, SLA compliance, escalation rate, and adverse event cycle time
  • Build and maintain live dashboards providing leadership with real-time visibility into customer experience quality and operational health
Team Building
  • Document all workflows, scripts, and escalation logic from day one to enable clean handoff as the team scales with commercial growth
  • Define hiring roadmap tied to commercial milestones; lead recruiting, onboarding, and training when headcount is approved
Required Skills and Qualifications:
  • Bachelor's or Master's degree in a business or life sciences discipline; 7+ years in customer service or operations with at least 3 years in diagnostics, medical devices, biotech, or clinical laboratory settings
  • Demonstrated experience designing or rebuilding a customer service function from the ground up
  • Hands-on, administrative-level proficiency in HubSpot Service Hub, including pipelines, automation, SLA configuration, knowledge base, and reporting
  • Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection
  • Working knowledge of HIPAA and demonstrated experience handling PHI compliantly a plus
  • Strong cross-functional communication skills; equally effective engaging patients, oncologists, PhD scientists, pharma partners, and engineering teams
  • Experience in a CLIA laboratory, LDT, or in vitro diagnostics commercial environment strongly preferred; pharma/CRO service delivery experience a plus
  • Self-directed and operationally rigorous; energized by building structure in an ambiguous, fast-changing startup environment with minimal supervision

We offer our employees competitive compensation and benefits, including paid time off, health insurance, life insurance, flexible spending accounts, a 401(k) plan, and stock options.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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About Elephas

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

51 - 200 Employees

Headquarters location

Madison, WI, US

Year founded

2020

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