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Director Customer Operations Jobs in Summit, NJ (NOW HIRING)

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

Director, Customer Success Operations As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer ...

Plaid Inc

Customer Operations Leader

New York, NY · On-site

$127K - $214K/yr

As the Customer Operations Leader, you'll own the strategy and execution of all global ops initiatives in a director level role - leading a team across product operations, customer experience ...

EastPoint Sports Ltd., LLC

Be Seen First

Customer Operations Analyst

Succasunna, NJ · On-site

$60K - $80K/yr

Manage both domestic and direct import orders working cross-functionally and with 3PL partners ... Customer Operations Analyst will perform or be responsible for the performance of the following ...

New

EastPoint Sports Ltd., LLC

Be Seen First

Customer Operations Analyst

Succasunna, NJ · On-site

$60K - $80K/yr

Manage both domestic and direct import orders working cross-functionally and with 3PL partners ... Customer Operations Analyst will perform or be responsible for the performance of the following ...

New

PSEG

Customer Operations Supervisor

Newark, NJ · On-site

$75K - $118K/yr

Direct supervision of customer-facing bargaining unit associates, with a strong emphasis on ... Achieve operational excellence and safe work behaviors through leadership, teamwork and effective ...

Ramp

Director, Customer Experience

New York, NY · On-site +1

$190K - $290K/yr

We are hiring a Director to lead a critical part of our omni-channel Customer Experience ... You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and ...

New

Avoca AI

Director, Customer Success

New York, NY · On-site

$220K - $280K/yr

About the Role As Director of Customer Success, you'll lead a team of technical account managers ... Own the interface between the TAMs, Support, Delivery, Operations, Sales, and Product-Engineering.

CSL Plasma Inc.

Director, Customer Engagement

Summit, NJ · On-site

$245 - $300/hr

Commercial Operations relies on them when customer risk threatens revenue. Executive leadership looks to them for the operational judgment that shapes business decisions. The Director of Customer ...

New

Ocrolus Inc.

Director Customer Success

New York, NY · On-site

$190K/yr

... Director of Customer Success to own how every one of those clients experiences our support and ... Ticket operations: Own end-to-end ticket resolution - time to resolution, accuracy and client ...

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Showing results 1-20

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Summit, NJ

Director Customer Operations information

See Summit, NJ salary details

$36.1K

$114.4K

$190.7K

How much do director customer operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer operations in Summit, NJ is $114,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Summit, NJ?

The most popular types of Customer Operations jobs in Summit, NJ are:

What job categories do people searching Director Customer Operations jobs in Summit, NJ look for?

The top searched job categories for Director Customer Operations jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Director Customer Operations jobs?

Cities near Summit, NJ with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Summit, NJ as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $114,420 per year, or $55 per hour.

Director, Customer Success Operations

Neara

New York, NY • On-site

$180K - $220K/yr

Full-time

Re-posted 2 days ago

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world's largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
Director, Customer Success Operations
As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer engagements. To that end, we are hiring a Director of Customer Success Operations for our US business: a position dedicated to software delivery and project management excellence, internal and customer training, and maintaining the connective tissue between our customer value, solutions and engineering teams.
Customer Success Operations is a new team that you will shape and operationalize, owning several critical functions which have to date, either operated in a more disaggregated manner or not existed at all. This is an exciting opportunity to build an important part of the Neara engine, with scope to influence global operations strategy as a senior member of the team in our largest market.
What You Will Do:
  • Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
  • Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects.
  • Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
  • Set standards for how teams are configured for success, including team structure, resource allocation, and contract review processes with Product and Engineering.
  • Design and maintain Customer Success team onboarding and continuous learning systems.
  • Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.

Who You Are:
  • 5+ years of experience in management consulting (e.g., Project Leader / Manager level) or a leadership role across Customer Success/Professional Services Operations, with deep experience driving complex software implementations, digital transformations, or PMO strategy.
  • Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs, with a deep understanding of governance, risk mitigation, and value realization.
  • Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework.
  • Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next.
  • Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike.
  • Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar).
  • Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What We Offer:
  • This is a rare opportunity to establish a brand-new function for Neara. You will define the strategy, operationalize the CS org, and set the standard for how we scale our customer success operations in our largest market.
  • Based in our New York City office, you will be at the epicenter of our US market, collaborating face-to-face with executive leadership and cross-functional teams.
  • Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world.
  • You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.

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