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Customer Success Operations Manager Jobs in Summit, NJ

Affinity

Customer Success Operations Manager

New York, NY · On-site

$106K - $150K/yr

The Role At Affinity, we're building a world-class Customer Success organization and we're looking for a Customer Success Operations Manager to be the key driver for how we scale, operate, and ...

New

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

Define and embed project management and customer engagement best practices across the Customer ... Success/Professional Services Operations, with deep experience driving complex software ...

Mercor

Customer Success Operations Evaluator

New York, NY · Remote

$80 - $120/hr

Customer success / support operations Evaluator Type: Contract Compensation: $80-$120/hour Location: Remote Role Responsibilities * Evaluate AI-generated artifacts against domain-specific quality ...

MillTech

Customer Success Manager

New York, NY · On-site

Lead MillTech's US Customer Success operation, working autonomously and using initiative to drive the business forward. * Strong communication skills to manage the needs of clients and internal ...

MillTech

Customer Success Manager

New York, NY

Lead MillTech's US Customer Success operation, working autonomously and using initiative to drive the business forward. * Strong communication skills to manage the needs of clients and internal ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

We combine strategic customer engagement with operational excellence, leveraging data, automation ... The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer ...

Smartly

Partner Operations Manager

New York, NY · On-site

$110K - $140K/yr

As Partner Operations Manager , you will report to the VP of Partnerships and partner closely with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational ...

Smartly

Partner Operations Manager

New York, NY

$110K - $140K/yr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure ...

Smartly

Partner Operations Manager

New York, NY · On-site

$110K - $140K/yr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ ... Understand the "why" behind customer needs, aligning PEX's capabilities with their operational ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan ... Strong understanding of publisher audience monetization, Revenue Operations, Ad Operations, and ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

... operational users, and IT partners. • Develop a deep understanding of customer workflows ... success, account management, client services, relationship management, or a comparable customer ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

... operational users, and IT partners. · Develop a deep understanding of customer workflows ... success, account management, client services, relationship management, or a comparable customer ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Summit, NJ

Customer Success Operations Manager information

See Summit, NJ salary details

$47.3K

$131.4K

$144K

How much do customer success operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations manager in Summit, NJ is $131,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,400.00 and $142,400.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Summit, NJ look for?

The top searched job categories for Customer Success Operations Manager jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Success Operations Manager jobs?

Cities near Summit, NJ with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Summit, NJ as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $131,419 per year, or $63.2 per hour.

Customer Success Operations Manager

Affinity

New York, NY • On-site

$106K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

New

Job description

The Role
At Affinity, we're building a world-class Customer Success organization and we're looking for a Customer Success Operations Manager to be the key driver for how we scale, operate, and deliver value to our customers. In this role, you'll drive the roadmap behind our Customer Success strategy within the Revenue Operations team powering insights, planning, and processes that enable our CS team to delight our customers.
In this role you will work cross-functionally with CS leadership, RevOps, Product, and Finance, and have high visibility across the organization. The ideal candidate is highly analytical, a strong communicator, and passionate about scaling a Customer Success Organization.
What You'll Do
  • Partner with Customer Success leadership to design and operationalize strategies around account segmentation, customer journeys, and success planning
  • Build and manage models for CS capacity planning, productivity benchmarks, customer health scoring, and churn/expansion forecasting
  • Track and analyze key customer metrics-e.g. GRR, NRR, CSAT, onboarding time-to identify trends and drive continuous improvement
  • Own the Customer Journey and the Customer Success Org's operational roadmap
  • Collaborate with Finance on budgeting, headcount, and compensation strategy for the CS organization
  • Serve as a systems and tooling expert-partnering with the our Data and Systems teams to ensure the CS tech stack is running efficiently
  • Surface actionable insights to Customer Success Managers and CS leadership to help them prioritize actions and scale best practices

Minimum qualifications
  • 3+ years of experience in a CS Operations role at a high-growth company
  • Strong familiarity with Customer Success metrics and SaaS operating models (e.g. customer health, NPS, GRR, NRR, LTV)
  • Proficiency in Excel/Google Sheets and BI tools (e.g. Looker, Tableau) for data analysis and visualization
  • Proficiency using AI to automate operational process and build artifacts and/or agents for stakeholders to leverage and work more efficiently (e.g. Claude, ChatGPT)
  • Expert level knowledge of Salesforce CRM and Customer Success tools (e.g. Gainsight, Planhat)
  • Ability to influence and partner cross-functionally with CS, Product, RevOps, and Finance stakeholders
  • Excellent communication and presentation skills; able to translate data into stories and strategic recommendations
  • Strong project management and program management skills, with the ability to drive projects to completion with minimal oversight
  • Experience partnering with FP&A to build revenue plans, capacity models, compensation plans, and deal desks
  • Strong track record of developing and presenting revenue-related KPIs to leadership
  • Maintains a long-term outlook while being revenue-focused when leading a team finding solutions to challenges
  • Autonomous, self-driven, and able to thrive in ambiguity

Location: San Francisco or New York
For this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2-3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.
What you'll enjoy at Affinity:
  • We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
  • Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
  • Retirement Planning: We offer a 401(k) plan to help you plan for your future.
  • Learning & Development: We provide an annual education budget and a comprehensive L&D program.
  • Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
  • Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.
A reasonable estimate of the current range is $106,000 - $150,000 USD Base. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.
About Affinity
Affinity is the AI-first CRM for private capital, helping firms turn relationship intelligence into action across the investment lifecycle. Built on a decade of proprietary relationship, interaction and deal data, Affinity automatically captures activity, maps firm networks, and surfaces the connections and insights that help investors source, evaluate and win opportunities.
Trusted by more than 3,300 private capital firms, including 40% of the venture capital market and more than 330 private equity buyout teams, Affinity powers one of the industry's deepest relationship graphs. The platform is built on more than 130 billion structured relationships, 177 million people tracked, 88 million companies tracked and 31 billion interactions, helping firms uncover opportunities sooner, move with greater conviction and scale institutional knowledge over time.
Learn more: affinity.co

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