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Customer Success Operations Manager Jobs in Warren, NJ

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

Define and embed project management and customer engagement best practices across the Customer ... Success/Professional Services Operations, with deep experience driving complex software ...

Mercor

Customer Success Operations Evaluator

New York, NY · Remote

$80 - $120/hr

Customer success / support operations Evaluator Type: Contract Compensation: $80-$120/hour Location: Remote Role Responsibilities * Evaluate AI-generated artifacts against domain-specific quality ...

MillTech

Customer Success Manager

New York, NY · On-site

Lead MillTech's US Customer Success operation, working autonomously and using initiative to drive the business forward. * Strong communication skills to manage the needs of clients and internal ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

We combine strategic customer engagement with operational excellence, leveraging data, automation ... The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer ...

Smartly

Partner Operations Manager

New York, NY

$110K - $140K/yr

As Partner Operations Manager , you will report to the VP of Partnerships and partner closely with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational ...

Smartly

Partner Operations Manager

New York, NY

$110K - $140K/yr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure ...

Smartly

Partner Operations Manager

New York, NY · On-site

$110K - $140K/yr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ ... Understand the "why" behind customer needs, aligning PEX's capabilities with their operational ...

New

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

... operational users, and IT partners. · Develop a deep understanding of customer workflows ... success, account management, client services, relationship management, or a comparable customer ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan ... Strong understanding of publisher audience monetization, Revenue Operations, Ad Operations, and ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Warren, NJ

Customer Success Operations Manager information

See Warren, NJ salary details

$46.2K

$128.4K

$140.7K

How much do customer success operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success operations manager in Warren, NJ is $128,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,200.00 and $139,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What job categories do people searching Customer Success Operations Manager jobs in Warren, NJ look for?

The top searched job categories for Customer Success Operations Manager jobs in Warren, NJ are:

What cities near Warren, NJ are hiring for Customer Success Operations Manager jobs?

Cities near Warren, NJ with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Warren, NJ as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $128,439 per year, or $61.7 per hour.

Director, Customer Success Operations

Neara

New York, NY • On-site

$180K - $220K/yr

Full-time

Posted 24 days ago

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world's largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
Director, Customer Success Operations
As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer engagements. To that end, we are hiring a Director of Customer Success Operations for our US business: a position dedicated to software delivery and project management excellence, internal and customer training, and maintaining the connective tissue between our customer value, solutions and engineering teams.
Customer Success Operations is a new team that you will shape and operationalize, owning several critical functions which have to date, either operated in a more disaggregated manner or not existed at all. This is an exciting opportunity to build an important part of the Neara engine, with scope to influence global operations strategy as a senior member of the team in our largest market.
What You Will Do:
  • Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
  • Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects.
  • Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
  • Set standards for how teams are configured for success, including team structure, resource allocation, and contract review processes with Product and Engineering.
  • Design and maintain Customer Success team onboarding and continuous learning systems.
  • Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.

Who You Are:
  • 5+ years of experience in management consulting (e.g., Project Leader / Manager level) or a leadership role across Customer Success/Professional Services Operations, with deep experience driving complex software implementations, digital transformations, or PMO strategy.
  • Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs, with a deep understanding of governance, risk mitigation, and value realization.
  • Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework.
  • Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next.
  • Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike.
  • Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar).
  • Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What We Offer:
  • This is a rare opportunity to establish a brand-new function for Neara. You will define the strategy, operationalize the CS org, and set the standard for how we scale our customer success operations in our largest market.
  • Based in our New York City office, you will be at the epicenter of our US market, collaborating face-to-face with executive leadership and cross-functional teams.
  • Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world.
  • You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.

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