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Customer Success Operations Manager Jobs in Warren, NJ

Tabs

Customer Success Manager

New York, NY · On-site

$120K - $165K/yr

Build strong relationships with finance, AR, and operations stakeholders to drive long-term retention and expansion. Who You Are * 5+ years of experience in customer success, account management, or a ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Tabs

Customer Success Manager

New York, NY · On-site

$120K - $165K/yr

Build strong relationships with finance, AR, and operations stakeholders to drive long-term retention and expansion. Who You Are * 5+ years of experience in customer success, account management, or a ...

Luminance

Customer Success Manager

New York, NY

You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations. We welcome candidates from Customer Success, Account ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

EVIDENT

Customer Success Manager

Bethlehem, PA · On-site

We are looking for a Customer Success Manager, OEM with responsibility for managing day-to-day ... The position focuses on customer retention, operational excellence, quote-to-order conversion, and ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

hyperexponential

Customer Success Manager

New York, NY · On-site

$111K - $135K/yr

Customer Success at hx is about much more than account management. We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and ...

Global Relay

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

LinkedIn

Customer Success Manager

New York, NY · Hybrid

$78K/yr

... upon operational priorities, leading to full business value. * Utilize client usage and industry ... Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project ...

Patlytics

Customer Success Manager

New York, NY · On-site

$120K - $150K/yr

Customer Success Manager We are looking for a highly motivated Customer Success Leader, who will drive and execute a strategic vision to ensure our customers receive the maximum value from each ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Warren, NJ

Customer Success Operations Manager information

See Warren, NJ salary details

$46.2K

$128.4K

$140.7K

How much do customer success operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success operations manager in Warren, NJ is $128,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,200.00 and $139,200.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Warren, NJ look for?

The top searched job categories for Customer Success Operations Manager jobs in Warren, NJ are:

What cities near Warren, NJ are hiring for Customer Success Operations Manager jobs?

Cities near Warren, NJ with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Warren, NJ as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $128,439 per year, or $61.7 per hour.

Customer Success Manager

Tabs

New York, NY • On-site

$120K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.
High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.
Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.
About the Role
As a Customer Success Manager at Tabs, you'll bring proven customer success expertise to elevate the experience of finance and AR leaders running their business on our AI-powered platform. This role demands strong communication and relationship-building skills. You'll be the trusted voice customers turn to as they navigate change. You will own key client relationships, proactively resolve support and integration issues, and ensure customers adopt Tabs to optimize cash flow, reduce DSO, and streamline AR operations. Working closely with finance and AR teams, you'll deliver tailored success plans, regular check-ins, and data-driven insights that drive satisfaction, retention, and expansion. You'll also serve as a critical liaison to Product and cross-functional teams-conveying customer feedback and helping shape product improvements.
What You'll Do
  • Bring high EQ and sharp communication skills to every interaction - reading stakeholder needs, adapting your approach, and building genuine trust with finance and AR teams.
  • Manage a portfolio of customers, acting as the primary point of contact for adoption, escalation, and renewal.
  • Drive customer success outcomes: reduce DSO, increase automation adoption, and demonstrate ROI through regular business reviews and success plans, communicated clearly and persuasively to finance leadership.
  • Deliver onboarding, training, and enablement to finance and AR teams; create playbooks and best-practice guides.
  • Proactively identify and resolve product, process, and data issues; coordinate with Support and Engineering to manage escalations, staying calm and empathetic under pressure.
  • Gather, synthesize, and communicate customer feedback and feature requests to Product
  • and cross-functional teams.
  • Use data and analytics (BI tools, SQL, dashboards) to monitor account health, identify risks and expansion opportunities, and measure impact.
  • Build strong relationships with finance, AR, and operations stakeholders to drive long-term retention and expansion.
Who You Are
  • 5+ years of experience in customer success, account management, or a closely related customer-facing role at a B2B SaaS company; experience supporting finance, AR, or operations personas is a strong plus but not necessary.
  • Excellent communicator with strong cross-functional collaboration skills and an empathetic, customer-first mindset.
  • Track record of owning a book of customers and driving measurable outcomes across adoption, retention, and expansion (NRR, GRR, logo retention).
  • Comfortable leading executive business reviews, success planning, and renewal/expansion conversations with finance and operations stakeholders.
  • Working knowledge of accounts receivable, B2B invoicing, collections, and AR workflows-or a strong appetite to develop deep fluency quickly.
  • Hands-on experience with financial systems (QuickBooks, NetSuite, ERP integrations) and CRMs (Salesforce, HubSpot), and comfort troubleshooting accounting/data issues.
  • Data-driven: experience using SQL, BI tools, and metrics to shape account strategy and measure outcomes.
  • Organized, prioritizes effectively, and able to independently solve complex problems.
  • Growth mindset, fast learner, and comfortable working in a high-growth startup environment.
Additional Information
This role is based in New York City 5 days a week in our Soho office.
Perks and Benefits (Full-time Employees)
  • Competitive compensation and equity
  • Unlimited PTO
  • Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
  • Lunch provided via Sharebite, plus dinner for any later in office days.
  • Parental leave up to 12 weeks
  • Tax free commuter and parking benefits
  • Voluntary insurances (Life, Hospital, Critical Illness, Accident)
  • Employee Assistance Program (Rightway)
  • Free One Medical Membership
  • 401k

Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We're committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.

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