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Customer Success Operations Jobs (NOW HIRING)

varonis

Customer Success Operations Manager

Dallas, TX · On-site

Customer Success Operations Manager Time Zone Required: CST We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey ...

Varonis

Customer Success Operations Manager

Dallas, TX · Remote

Customer Success Operations Manager Time Zone Required: CST We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey ...

Tenna

Customer Success Operations Manager

OR · Remote

Position Description Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role ...

Abnormal AI, Inc.

Customer Success Operations Manager

$107K - $154K/yr

About the Role Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team. This team supports Customer Success, Professional Services, Renewal ...

Tebra

Director, Customer Success Operations

About the Role The Director of Customer Success Operations will serve as a strategic partner to the Chief Customer Officer, driving operational excellence across the Customer Success, Support ...

Forterra

Customer Success Operations Lead

Clarksburg, MD · On-site

$105K - $140K/yr

About the role The Customer Success Operations LEAD is responsible for building, scaling, and optimizing the operational systems that enable Forterra's Customer Success organization to deliver high ...

Propeller Aero

Your Mission Working closely with the Director of Customer Success and the Customer Success Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and ...

IGT

Customer Success Operations Manager

Las Vegas, NV · On-site

Overview At IGT, we consider the role of a Customer Success Operations Manager to be of utmost importance in working alongside the CSM team in helping our valued IGT ADVANTAGE customers achieve their ...

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Customer Success Operations information

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$32.5K

$83.1K

$140K

How much do customer success operations jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer success operations in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
More about Customer Success Operations jobs
What cities are hiring for Customer Success Operations jobs? Cities with the most Customer Success Operations job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
What states have the most Customer Success Operations jobs? States with the most job openings for Customer Success Operations jobs include:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Operations Manager

varonis

Dallas, TX • On-site

Full-time

Posted 6 days ago

Job description

Description
Job Title: Customer Success Operations Manager
Time Zone Required: CST
Job Description:
We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey, identify customer needs, and drive value realization. You will play a pivotal role in driving the efficiency and effectiveness of our customer success initiatives. You will work closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.
Key Responsibilities:
  • Strategic Planning and Execution:
    • Develop and implement standard methodologies for customer success operations.
    • Set and track clear goals, KPIs, and metrics to measure success.
  • Data Analysis and Reporting:
    • Collect, analyze, and interpret customer data.
    • Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.
  • Cross-Functional Collaboration:
    • Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.
    • Ensure cohesion and alignment with overall business objectives.
  • Customer Feedback Loop:
    • Implement and maintain a feedback loop to gather customer insights.
    • Analyze feedback and use it to improve services and customer experience.
  • Training and Development:
    • Create training materials and provide ongoing education for customer success teams.
    • Ensure teams are up-to-date with best practices and tools.

Essential Skills:
  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions.
  • Process Optimization:
    • Skills in streamlining processes and implementing improvements.
  • Technical Proficiency:
    • Familiarity with customer success tools and technologies.
  • Communication Skills:
    • Strong verbal and written communication skills.
  • Project Management:
    • Ability to manage multiple projects and set priorities.
  • Interpersonal Skills:
    • Strong interpersonal skills to build relationships and foster collaboration.
  • Problem-Solving Skills:
    • Ability to identify issues and develop effective solutions.
  • Leadership Skills:
    • Capability to lead and motivate customer success teams.

Qualifications:
  • Educational Background:
    • Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
  • Experience:
    • Proven experience in customer success, operations management, or a similar role
    • Extensive experience in customer success operations or related leadership roles
  • Technical Skills:
    • Familiarity with customer success systems and tools
    • Strong understanding of customer journey mapping and experience optimization

  • Analytical Skills:
    • Ability to analyze data and make data-driven decisions
    • Experience with performance tracking and reporting tools
  • Communication Skills:
    • Excellent verbal and written communication skills
    • Strong interpersonal skills to build relationships and foster collaboration
  • Leadership and Management Skills:
    • Strong leadership and team management skills
    • Proven track record of driving customer success and satisfaction
  • Problem-Solving and Project Management:
    • Strong problem-solving skills and the ability to develop effective solutions
    • Project management skills to manage multiple projects and set priorities

These qualifications help ensure that a Customer Success Operations Manager can effectively lead and optimize customer success initiatives, driving both customer satisfaction and business growth.
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Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
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