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Customer Success Operations Jobs in Utah (NOW HIRING)

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Operations (10%): * Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction. * Contribute to the development ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds ... This role is part of our Process Manufacturing business unit, which provides ERP and operational ...

Reed

Actively organising and managing operational and strategic business reviews with your customers ... Demonstrable success in thinking strategically, while providing consistent and high level customer ...

Telarus

Customer Success Team Member

Sandy, UT · Remote

Customer Success Specialist (Support) The Customer Success Specialist is responsible for delivering operational and customer support to ensure an exceptional customer experience. This role works ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company ... What You'll Do Renewal Operations (SMB) * Own the end-to-end SMB renewal motion: generating quotes ...

Everseen

Customer Success Manager

Salt Lake City, UT · On-site

The Role The Customer Success Manager role is pivotal in building and nurturing long-term ... Operations - Delivery and Solution Performace Teams * Product Management - Provide customer ...

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

... operations of a modern business with the low-tech and complex shipping industry has always been a ... The Customer Success Manager will be responsible for managing customer renewals and will work ...

EasyPost

Customer Success Manager

Lehi, UT · On-site

$52K - $68K/yr

... operations of a modern business with the low-tech and complex shipping industry has always been a ... The Customer Success Manager will be responsible for managing customer renewals and will work ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Utah

Customer Success Operations information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do customer success operations jobs pay per year?

As of Jul 30, 2026, the average yearly pay for customer success operations in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Utah? The most popular types of Customer Success Operations jobs in Utah are:
What are popular job titles related to Customer Success Operations jobs in Utah? For Customer Success Operations jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Utah look for? The top searched job categories for Customer Success Operations jobs in Utah are:
What cities in Utah are hiring for Customer Success Operations jobs? Cities in Utah with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Utah as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,619 per year, or $36.4 per hour.

Customer Success Manager

Outcode Software

Draper, UT

Full-time

Re-posted 26 days ago

Job description

Customer Success Manager
Outcode Software
At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team.

Responsibilities:

Retention and Adoption (60%):

  • Become an expert in Outcode, guiding new clients and providing them with comprehensive support.
  • Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively.
  • Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp.
  • Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts.
  • Proactively analyze client usage data and assess account health to identify areas for improvement.
  • Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions.
  • Communicate product updates and new service offerings to clients to enhance their experience.
  • Cultivate commercial relationships to promote Outcode utilization and drive business growth.
  • Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs.
  • Foster cross-departmental collaboration with Sales, Product, and Marketing teams.
  • Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests.
  • Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement.
Growth (30%):

  • Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients.
  • Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling.
  • Introduce clients to new services and products to expand their utilization of Outcode offerings.
Customer Success Operations (10%):

  • Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction.
  • Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities.
  • Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations.
Ways to Win:

  • Experience as a Costumer Success Manager or client facing positions.
  • Interest in technology and/or software development.

If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now!

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