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Customer Success Operations Jobs in Utah (NOW HIRING)

Reed

Actively organising and managing operational and strategic business reviews with your customers ... Demonstrable success in thinking strategically, while providing consistent and high level customer ...

Wolters Kluwer

Customer Success Manager

Draper, UT

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Draper, UT

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Red Cat Holdings, Inc.

Customer Success Analyst II

UT · On-site

The Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer ...

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

Success in this role is measured through customer retention, expansion, customer engagement, and operational excellence metrics. What you'll be doing: * Drive renewal strategy and execution across a ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Journey & Operational Excellence * Establish the operating rhythms, playbooks, health ... Own the Customer Success forecast and executive reporting cadence across NDR, GRR, churn and ...

Revver

Customer Success Manager

Lehi, UT · On-site

$70 - $100/hr

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company ... What You'll Do Renewal Operations (SMB) * Own the end-to-end SMB renewal motion: generating quotes ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

Success in this role is measured through customer retention, expansion, customer engagement, and operational excellence metrics. What you'll be doing: * Drive renewal strategy and execution across a ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes. What you own: Sr. Customer Success Managers (CSMs ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes. What you own: Sr. Customer Success Managers (CSMs ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes. What you own: Sr. Customer Success Managers (CSMs ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals ... Customer Journey & Operational Excellence * Establish the operating rhythms, playbooks, health ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals ... Customer Journey & Operational Excellence * Establish the operating rhythms, playbooks, health ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Utah

Customer Success Operations information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do customer success operations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success operations in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the most commonly searched types of Customer Success Operations jobs in Utah?

The most popular types of Customer Success Operations jobs in Utah are:

What are popular job titles related to Customer Success Operations jobs in Utah?

For Customer Success Operations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Utah look for?

The top searched job categories for Customer Success Operations jobs in Utah are:

What cities in Utah are hiring for Customer Success Operations jobs?

Cities in Utah with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Utah as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,619 per year, or $36.4 per hour.

Customer Success Manager

Reed

Hybrid

Full-time

Life, Retirement, PTO

Re-posted 22 hours ago

Job description

Our purpose is simple: improving lives through work. Here at Reed.co.uk, we do this by connecting people to a world of career opportunities online.
We are the UK's leading destination for careers, and we match millions of people to new career opportunities every day. We have big plans for the future and are on the lookout for people to join our team

Pay Range

28,500 - 35,000 per annum, depending on experience

Job Description

Reed.co.uk is looking for an experienced Customer Success Manager to join their Commercial Team in Holborn, London.

Overview

As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a customer focussed individual you are motivated and engaged by providing service excellence to our clients.

You will be responsible for providing market leading service and will ensure that our clients receive maximum value from their investment. You will enable them to fully leverage their subscriptions and services on an ongoing basis.

Founded in 1995, Reed.co.uk was the first recruitment website offered by a recruitment agency in the UK. Since then Reed.co.uk has grown to become one of the UK's leading careers marketplaces. Employee-centricity is one of our core values along with delivering excellence and being open, honest & fair to all external and internal stakeholders. Our vision is simple: to connect people to a world of career opportunities online

Key Responsibilities
  • Building strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering
  • Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting campaigns for better performance
  • Actively organising and managing operational and strategic business reviews with your customers
  • Monitoring and measuring customer satisfaction and taking proactive action to remedy any concerns
  • Continually improving your knowledge of both reed.co.uk offerings and the customer's business/industry to ensure that you are delivering the best possible service
  • Proactively seeking opportunities to increase revenue within existing customer accounts
  • Liaising with internal teams to ensure client needs are being met; coordinating the service provided by Onboarding, Sales, Marketing, Finance, and Product
Skills and Experience
  • Capability to communicate brand/products effectively and clearly both internally and to external customers over multiple media
  • Ability to digest data and relay it to customers in a manageable, clear and concise way
  • Proactive, positive, self-starter and team player with a skill of continually improving processes
  • Ability to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success function
  • Track record of working in a customer-facing environment and developing initiatives to ensure or improve upon a customer's ROI
  • Excellent presentation and meeting facilitation skills
  • Demonstrable success in thinking strategically, while providing consistent and high level customer satisfaction and retention in a fast-paced environment.
Benefits
  • Hybrid working (minimum of 3 days per week in the office)
  • 25 days annual leave plus bank holidays
  • Flexible holiday scheme
  • Paid time off to move home
  • Contributory pension scheme
  • Enhanced family leave benefits
  • Insurance benefits including life assurance
  • Love Mondays events
  • Discount schemes including gyms and popular retailers
  • Range of wellbeing and mental health support avenues
  • Newly refurbished office in a fantastic location, with countless bars, restaurants and theatres right on the doorstep

We're always on the lookout for people who want to make a difference and are passionate about helping others progress their careers. It's time to Love Mondays!

Apply