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Customer Success Operations Manager Jobs in Utah

NetDocuments

Sr Manager, Customer Success

Lehi, UT · On-site

What You'll Do NetDocuments is seeking a Senior Manager of Customer Success Operations to serve as the commercial and analytical engine behind our Customer Success organization. This is not a ...

Doist

Sr Manager, Customer Success

Lehi, UT · On-site

$150 - $160/hr

What You'llDo NetDocuments is seeking a Senior Manager of Customer Success Operations to serve as the commercial and analytical engine behind our Customer Success organization. This is not a backward ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager Responsibilities Include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

PetsApp

Customer Success Manager

South Jordan, UT · On-site

$70 - $90/hr

Our mission is to empower trade and technical schools to offer the most trusted operational ... Customer Success Manager The Role We are a fast‑growing startup looking for a highly motivated ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Our mission is to empower trade and technical schools to offer the most trusted operational ... Customer Success Manager The Role: We are a fast-growing startup looking for a highly motivated ...

Route

Customer Success Manager

Lehi, UT · On-site

$120 - $130/hr

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Role Overview As a Customer Success Manager at Route, you will own a portfolio of strategic merchants and be ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Wolters Kluwer

Customer Success Manager

Draper, UT

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Utah

Customer Success Operations Manager information

See Utah salary details

$40.5K

$112.6K

$123.4K

How much do customer success operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success operations manager in Utah is $112,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,000.00 and $122,000.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Utah?

The most popular types of Customer Success Operations jobs in Utah are:

What are popular job titles related to Customer Success Operations Manager jobs in Utah?

For Customer Success Operations Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Utah look for?

The top searched job categories for Customer Success Operations Manager jobs in Utah are:

What cities in Utah are hiring for Customer Success Operations Manager jobs?

Cities in Utah with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Utah as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $112,592 per year, or $54.1 per hour.

Client Success Operations Manager

Strider Technologies, Inc

South Jordan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.
Job Summary
We're seeking a Client Success Operations Manager to build the systems, processes, and insights that power Strider's client success organization. You'll own the operational backbone of how we manage the client lifecycle, ensuring our CS team has the data, tooling, and workflows to deliver exceptional client outcomes at scale. You'll put AI to work across the function, using it to automate routine operations, accelerate insight generation, and multiply what a lean CS org can accomplish. As Strider grows globally, you'll turn operational complexity into clarity, helping leadership see around corners and helping CSMs spend more time with clients delivering value and less time on process.
You'll be part of the RevOps Team, which is the engine that helps power our Sales and Client Success teams. RevOps builds the data, systems, and operating cadences that turn Strider's go-to-market engine into something predictable and scalable, giving leadership a single source of truth and giving every client-facing team the leverage to move faster. It's a lean, high-impact team where the work you do is visible from day one, where AI is core to how we operate, and where the systems you build directly shape how Strider serves prospects and clients as we grow.
If you're energized by designing systems that scale, finding the signal in data, and enabling teams to do their best work, this role offers the chance to grow a critical function at Strider.
Key Qualifications
  • 1-3 years of experience in customer success operations, sales operations, or customer success (e.g., CSM), ideally in B2B SaaS.
  • Proven success designing and implementing client lifecycle processes (adoption, risk escalation, renewal, expansion) adopted across a team.
  • Strong experience administering, building, and optimizing CRM and CS tooling (e.g., Salesforce), including workflow automation and data hygiene.
  • Demonstrated ability to build reporting and dashboards on retention and growth metrics (NRR/GRR, logo retention, renewal pipeline, expansion pipeline, health scores, churn risk) and translate them into action.
  • Experience managing renewal forecasting processes and supporting revenue leadership with accurate, timely pipeline visibility.
  • Hands-on experience applying AI tools (e.g., LLM assistants, AI agents, workflow automation, ideally in Claude) to operational work, while maintaining the judgment to know where AI adds leverage versus risk.
  • Excellent communication and relationship-building skills across functions including Client Success, Sales, Finance, and Product.
  • Ability to manage competing priorities and execute with precision in a fast-moving environment.

Preferred: experience with SQL or BI tools (e.g., Databricks, DOMO); experience building AI-assisted reporting or agentic workflows; familiarity with capacity and compensation planning for CS teams; experience supporting clients in regulated or security-conscious industries.
Description
As the Client Success Operations Manager, you'll own the engine that helps the CS organization runs day to day; this includes its data, systems, processes, and cadences. This is an individual contributor role with broad cross-functional reach.
You'll build and maintain the reporting layer leadership relies on: renewal pipeline, client health, risk signals, and retention performance. You'll design the operating rhythm (forecast calls, risk reviews, churn root cause analysis reviews) and the workflows that keep accounts moving through the lifecycle consistently. You'll support and improve the CS-related tech stack, partnering with internal data teams so client and revenue data is accurate and actionable.
You'll also support the CS org's expansion motion, working in conjunction with Sales and Sales Ops to identify expansion signals in account data, build the processes that route opportunities between CS and Sales, and ensure expansion pipeline is tracked and forecasted alongside renewals.
We expect this role to be an AI force multiplier for the organization: identifying where AI can automate reporting, surface risk and expansion signals earlier, and remove manual work from CSM workflows ... then building and championing those solutions.
What You'll Do
  • Build and maintain dashboards and reporting on renewals, expansions, NRR/GRR, health scores, and churn risk.
  • Own renewal pipeline operations: forecast cadence, stage hygiene, and leadership reporting.
  • Support the expansion motion with Sales and Sales Ops: opportunity identification, CS-to-Sales handoff processes, and expansion pipeline tracking, as it relates to CS Teams.
  • Support the design and documentation of client lifecycle playbooks (onboarding, adoption, escalation, renewal, expansion).
  • Identify, build, and scale AI-powered workflows that automate operational tasks and accelerate insights for the CS org.
  • Support the administration of the CS-related tech stack and drive CRM data quality and automations.
  • Run the CS operating cadence, including renewal forecast reviews, all-hands, etc..
  • Partner with Finance / BI on ARR, renewal opportunities, and other data reconciliation.
  • Surface insights on client trends and operational bottlenecks to CS and revenue leadership.
  • Partner with Onboarding & Implementation to operationalize the onboarding, implementation, and client support processes.
  • Support Voice of Customer initiatives (alongside Client Success, Strategy, and Product) to ensure client feedback is circulated and actioned throughout the organization.

Additional Information
  • This is a global-facing role supporting a distributed CS team across regions and time zones.
  • This is an individual contributor position reporting to the Director of Revenue Operations.

Benefits
  • Competitive Compensation
  • Company Equity Options
  • Flexible PTO
  • Wellness Reimbursement
  • US Holidays (Office Closed)
  • Paid Parental Leave
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) Plan

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.

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