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Customer Success Operations Manager Jobs in Utah

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

... operations of a modern business with the low-tech and complex shipping industry has always been a ... The Customer Success Manager will be responsible for managing customer renewals and will work ...

EasyPost

Customer Success Manager

Lehi, UT · On-site +1

$52K - $68K/yr

... operations of a modern business with the low-tech and complex shipping industry has always been a ... The Customer Success Manager will be responsible for managing customer renewals and will work ...

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · On-site

$65K - $80K/yr

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Workstream

Revenue Operations Manager

Lehi, UT · Hybrid

$120K - $140K/yr

Grow With Us We are seeking an AI-first and process-oriented Revenue Operations Manager to join our ... Serve as a proactive thought partner to GTM leadership (Sales, Marketing, and Customer Success ...

NetDocuments

Sr. Customer Success Manager

Lehi, UT · Hybrid

$85K - $95K/yr

NetDocuments is seeking a Onboarding Customer Success Manager. This role will support our customers, building long-term client retention through presenting product information, assisting the sales ...

Adobe

Senior Customer Success Manager

Lehi, UT · On-site

The Opportunity We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

What You'll Bring to the Table * 35 years in customer success, account management, or a related ... Maintain operational excellence . Keep accurate customer records, run health scoring, and use data ...

New

Atlassian

Associate Customer Success Manager

Magna, UT · On-site

In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the ...

Simco Electronics

Customer Success Director

Draper, UT · On-site

Management: Responsible for the leadership and outcomes of a team of Customer Success professionals and their objectives. Additionally, the Director will own the relationship with customers in the 6 ...

NetDocuments

Sr. Customer Success Manager

Lehi, UT · On-site

$85K - $95K/yr

NetDocuments is seeking a Onboarding Customer Success Manager. This role will support our customers, building long-term client retention through presenting product information, assisting the sales ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Utah

Customer Success Operations Manager information

See Utah salary details

$40.5K

$112.6K

$123.4K

How much do customer success operations manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success operations manager in Utah is $112,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,000.00 and $122,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are the most commonly searched types of Customer Success Operations jobs in Utah? The most popular types of Customer Success Operations jobs in Utah are:
What are popular job titles related to Customer Success Operations Manager jobs in Utah? For Customer Success Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Utah look for? The top searched job categories for Customer Success Operations Manager jobs in Utah are:
What cities in Utah are hiring for Customer Success Operations Manager jobs? Cities in Utah with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Utah as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,592 per year, or $54.1 per hour.
Customer Success Manager

Customer Success Manager

EasyPost

Lehi, UT • On-site, Remote

$52K - $68K/yr

Full-time

Posted 15 days ago

Job description

\uD83E\uDDE1\uD83D\uDCE6\uD83D\uDC99Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses—from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We’re builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don’t wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world—literally—you’re in the right place. \uD83D\uDE9A✨
 
EasyPost does not consider candidates who misrepresent their identity, experience, employment history, or technical qualifications. Applications containing false information, stolen professional profiles, or unverifiable credentials will be removed from consideration. We conduct early-stage verification of resumes, LinkedIn profiles, GitHub accounts, and other relevant professional information as part of our hiring process.

Position Summary: 

The Customer Success Manager will be responsible for managing customer renewals and will work closely with customers to understand their needs, address challenges, and guide them through a seamless renewal process.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to, the following:

o Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.

o Proactively manage customer renewals, ensuring timely engagement and successful completion of the renewal process.

o Identify customer needs and coordinate with internal teams to address questions, concerns, or issues that may impact the renewal process.

o Escalate issues to appropriate internal stakeholders to ensure timely resolution and a positive customer experience.

o Conduct customer check-ins, as appropriate, to assess account health, address concerns, and prepare for upcoming renewals.

o Navigate and facilitate difficult customer conversations related to renewals, account concerns, or retention risks.

o Maintain accurate customer information, including contacts, account health, renewal status, and significant customer interactions within the company-supported CRM.

o Collect customer feedback and insights to help EasyPost identify opportunities for improvement and enhance the overall customer experience.

Minimum Education & Experience Qualifications:

o Bachelor's degree

o 2-5 years of experience in a customer-facing role

o Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers. 

o Proven ability to work unsupervised or as a team member of both the local office team and wider company teams 

o A self-starter with initiative, drive and strong desire to succeed

o Previous experience working in shipping and logistics a plus

o Knowledge of Salesforce and Zendesk a plus

Core Competencies Required: 

 

o Knowledge & Application: Learn to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines.


o Complexity & Problem Solving:Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments.

 

o Collaboration & Interaction:Develops stable working relationships internally. Exchanges standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team/group.

Physical Requirements:

o Minimal to light physical effort is required in performing duties.

o Prolonged stationary periods at a desk and working on a computer.

o Extensive use of computers, keyboards, and communication-based technology to exchange information.

o Occasional walking and lifting may be required and must be able to lift 15 pounds at any given time.

o Travel Required: 10% 

Work Environment:

o Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humility. 

o Remote, home office or office location with potential hybrid schedule.

o Team-based culture.

o Fast-paced environment.

o Required on-call hours. 

What We Offer:
 
o Comprehensive medical, dental, vision, and life insurance
o Competitive compensation package and equity
o Monthly work from home stipend of $50
o Flexible work schedule and paid time off
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o The opportunity to make massive contributions at a hyper-growth company
o Make an impact on a product helping ship millions of packages per day
 
Data Privacy Notice for Job Applicants:
For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
 
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
 
To be considered for this position, you must be authorized and based in the United States.
 
If you have any questions or concerns you can reach out to me directly on LinkedIn @KristinaPerna :).
 
Any communication to applicants relating to the EasyPost hiring process will only come from email addresses with the domains kperna@easypost.com and pcardona@easypost.com. If in the course of the application or hiring process with EasyPost you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact recruiting@easypost.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.