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Customer Success Operations Jobs in Orem, UT (NOW HIRING)

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager Responsibilities Include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers ... Partner with customers experiencing ownership changes, staffing transitions, or operational ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Our mission is to empower trade and technical schools to offer the most trusted operational ...

Coalition, Inc.

Customer Success Associate

Provo, UT · On-site

$50K/mo

  • Medical

  • Dental

  • Vision

  • PTO

... Customer Success team. In this role, you will be accountable for providing the highest level of ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... join our customer success team. Candidates in this role will be accountable for providing the ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

Coalition

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... join our customer success team. Candidates in this role will be accountable for providing the ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

Canals

Customer Success Manager

Lehi, UT · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... operational efficiency in complex business systems. Why Join Canals We're building software that ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain operational excellence . Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk. * Scale success . Build playbooks, reusable adoption ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain operational excellence . Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk. * Scale success. Build playbooks, reusable adoption ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain operational excellence . Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk. * Scale success. Build playbooks, reusable adoption ...

Human Interest

Manager, Customer Success Support

Lindon, UT · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Proven success scaling support operations across multiple channels * Comfortable being dynamic and ... Customer obsession : We're all about creating amazing experiences for our customers. We put their ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Orem, UT

Customer Success Operations information

See Orem, UT salary details

$28.3K

$72.2K

$121.7K

How much do customer success operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success operations in Orem, UT is $72,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,100.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

What are the most commonly searched types of Customer Success Operations jobs in Orem, UT?

The most popular types of Customer Success Operations jobs in Orem, UT are:

What are popular job titles related to Customer Success Operations jobs in Orem, UT?

For Customer Success Operations jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Orem, UT look for?

The top searched job categories for Customer Success Operations jobs in Orem, UT are:

What cities near Orem, UT are hiring for Customer Success Operations jobs?

Cities near Orem, UT with the most Customer Success Operations job openings:

Customer Success Operations jobs near you

Client Success Operations Manager

Strider Technologies, Inc

South Jordan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.
Job Summary
We're seeking a Client Success Operations Manager to build the systems, processes, and insights that power Strider's client success organization. You'll own the operational backbone of how we manage the client lifecycle, ensuring our CS team has the data, tooling, and workflows to deliver exceptional client outcomes at scale. You'll put AI to work across the function, using it to automate routine operations, accelerate insight generation, and multiply what a lean CS org can accomplish. As Strider grows globally, you'll turn operational complexity into clarity, helping leadership see around corners and helping CSMs spend more time with clients delivering value and less time on process.
You'll be part of the RevOps Team, which is the engine that helps power our Sales and Client Success teams. RevOps builds the data, systems, and operating cadences that turn Strider's go-to-market engine into something predictable and scalable, giving leadership a single source of truth and giving every client-facing team the leverage to move faster. It's a lean, high-impact team where the work you do is visible from day one, where AI is core to how we operate, and where the systems you build directly shape how Strider serves prospects and clients as we grow.
If you're energized by designing systems that scale, finding the signal in data, and enabling teams to do their best work, this role offers the chance to grow a critical function at Strider.
Key Qualifications
  • 1-3 years of experience in customer success operations, sales operations, or customer success (e.g., CSM), ideally in B2B SaaS.
  • Proven success designing and implementing client lifecycle processes (adoption, risk escalation, renewal, expansion) adopted across a team.
  • Strong experience administering, building, and optimizing CRM and CS tooling (e.g., Salesforce), including workflow automation and data hygiene.
  • Demonstrated ability to build reporting and dashboards on retention and growth metrics (NRR/GRR, logo retention, renewal pipeline, expansion pipeline, health scores, churn risk) and translate them into action.
  • Experience managing renewal forecasting processes and supporting revenue leadership with accurate, timely pipeline visibility.
  • Hands-on experience applying AI tools (e.g., LLM assistants, AI agents, workflow automation, ideally in Claude) to operational work, while maintaining the judgment to know where AI adds leverage versus risk.
  • Excellent communication and relationship-building skills across functions including Client Success, Sales, Finance, and Product.
  • Ability to manage competing priorities and execute with precision in a fast-moving environment.

Preferred: experience with SQL or BI tools (e.g., Databricks, DOMO); experience building AI-assisted reporting or agentic workflows; familiarity with capacity and compensation planning for CS teams; experience supporting clients in regulated or security-conscious industries.
Description
As the Client Success Operations Manager, you'll own the engine that helps the CS organization runs day to day; this includes its data, systems, processes, and cadences. This is an individual contributor role with broad cross-functional reach.
You'll build and maintain the reporting layer leadership relies on: renewal pipeline, client health, risk signals, and retention performance. You'll design the operating rhythm (forecast calls, risk reviews, churn root cause analysis reviews) and the workflows that keep accounts moving through the lifecycle consistently. You'll support and improve the CS-related tech stack, partnering with internal data teams so client and revenue data is accurate and actionable.
You'll also support the CS org's expansion motion, working in conjunction with Sales and Sales Ops to identify expansion signals in account data, build the processes that route opportunities between CS and Sales, and ensure expansion pipeline is tracked and forecasted alongside renewals.
We expect this role to be an AI force multiplier for the organization: identifying where AI can automate reporting, surface risk and expansion signals earlier, and remove manual work from CSM workflows ... then building and championing those solutions.
What You'll Do
  • Build and maintain dashboards and reporting on renewals, expansions, NRR/GRR, health scores, and churn risk.
  • Own renewal pipeline operations: forecast cadence, stage hygiene, and leadership reporting.
  • Support the expansion motion with Sales and Sales Ops: opportunity identification, CS-to-Sales handoff processes, and expansion pipeline tracking, as it relates to CS Teams.
  • Support the design and documentation of client lifecycle playbooks (onboarding, adoption, escalation, renewal, expansion).
  • Identify, build, and scale AI-powered workflows that automate operational tasks and accelerate insights for the CS org.
  • Support the administration of the CS-related tech stack and drive CRM data quality and automations.
  • Run the CS operating cadence, including renewal forecast reviews, all-hands, etc..
  • Partner with Finance / BI on ARR, renewal opportunities, and other data reconciliation.
  • Surface insights on client trends and operational bottlenecks to CS and revenue leadership.
  • Partner with Onboarding & Implementation to operationalize the onboarding, implementation, and client support processes.
  • Support Voice of Customer initiatives (alongside Client Success, Strategy, and Product) to ensure client feedback is circulated and actioned throughout the organization.

Additional Information
  • This is a global-facing role supporting a distributed CS team across regions and time zones.
  • This is an individual contributor position reporting to the Director of Revenue Operations.

Benefits
  • Competitive Compensation
  • Company Equity Options
  • Flexible PTO
  • Wellness Reimbursement
  • US Holidays (Office Closed)
  • Paid Parental Leave
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) Plan

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.

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