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Customer Success Program Jobs in Utah (NOW HIRING)

Clozd

Client Success Program Manager

Lehi, UT

Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...

Clozd

Client Success Program Manager

Lehi, UT

Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...

Clozd

Client Success Program Manager

Lehi, UT · On-site

Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...

Simco Electronics

Customer Success Director

Draper, UT · On-site

... program waste. * Reporting: Collect and report on customer health, forecasts, and competitive ... As Director of Customer Success, West, several technical skills are crucial to effectively managing ...

Kadence

Customer Success Manager

Salt Lake City, UT · On-site

Equity stock options program. * Health insurance + 401(k). By joining Kadence, you'll have the ... Department Customer Experience Role Customer Success Manager Locations Salt Lake City, UT Remote ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds ... Support reference programs and case study opportunities by cultivating highly satisfied customers.

Role, Inc.

Head of Customer Success

Holladay, UT

Develop and manage customer success resources, such as onboarding guides, knowledge bases, and training programs. * Forecast and report on customer success metrics, presenting insights and ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

Along the way, you'll be focused on driving their success with the program, helping ensure product ... Own the full customer lifecycle, from implementation, to driving program success (utilization ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site

Along the way, you'll be focused on driving their success with the program, helping ensure product ... Own the full customer lifecycle, from implementation, to driving program success (utilization ...

Adobe

Senior Customer Success Manager

Lehi, UT

The Opportunity We're looking for a Senior Customer Success Manager to join the High Tech & ... Experience with program management in complex organizations - inspiring change and aligning diverse ...

Chargezoom

VP of Customer Success

Salt Lake City, UT · On-site

$165K/yr

Develop and manage customer success resources, such as onboarding guides, knowledge bases, and training programs. * Forecast and report on customer success metrics, presenting insights and ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Customer engagement, retention, and success will be your main objectives. You will focus on driving ... Exceptional program management skills, combining creative problem-solving, business acumen, and ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Customer engagement, retention, and success will be your main objectives. You will focus on driving ... Exceptional program management skills, combining creative problem-solving, business acumen, and ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Customer engagement, retention, and success will be your main objectives. You will focus on driving ... Exceptional program management skills, combining creative problem-solving, business acumen, and ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Utah? For Customer Success Program jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Utah look for? The top searched job categories for Customer Success Program jobs in Utah are:
What cities in Utah are hiring for Customer Success Program jobs? Cities in Utah with the most Customer Success Program job openings:
Customer Success Program jobs near you
Client Success Program Manager

Client Success Program Manager

Clozd

Lehi, UT

Full-time

Posted 14 days ago

Job description

Clozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more.
 
We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment and never compromise their integrity.
 
Program Managers are responsible for designing and delivering successful win-loss analysis programs for our clients. This role is somewhere between Customer Success and Consulting – it’s more strategic & hands-on than your typical Customer Success role, but not quite as “custom” as your typical consulting role. A great fit for someone looking to take the CS skills they’ve learned and apply them by working directly with executives on the top problems they’re facing.
The best Clozd Program Managers typically have 5 key skills. If you have these skills, you might be really happy here.
  • Curiosity: Do you constantly ask “Why?” The best PMs are the kinds of people who walk into an empty restaurant and start wondering how this business could be covering their costs. They meet new people and immediately start asking questions.
  • Strong communication: Do you enjoy meeting new people? Do you get satisfaction out of talking with executives and senior leaders? The most successful Program Managers are great communicators and love breaking down win-loss for our clients’ stakeholders.
  • Problem solving: Do you like looking at a process and thinking, “Well that should be done differently”? The best PMs find joy in the fact that Clozd is still a startup; they like the idea that their “fingerprints” will be on Clozd and they speak up to problem solve.
  • Business acumen: Do you have a baseline understanding of how businesses work (revenue, costs, margins, win-rates, etc.)? The best PMs understand how executives think, and they are excited about up-leveling their business context.
  • Team player: Do you love working with, coaching, and learning from your peers? The best Clozd PMs are not “don’t bother me” type people; they love to work with their peers and they enjoy a culture where people drop everything to help the people around them.
What does the day-to-day of a Program Manager look like?
  • Develop strong client relationships and become a master of our clients’ business models, products, GTM motions, etc.
  • Work with 15 - 25 clients at a time managing their win-loss programs.
  • Set up and manage the win-loss data collection and interview process for your clients.
  • Conduct win-loss interviews.
  • Summarize key interview themes and communicate them to clients.
  • Ensure client adoption of Clozd software and key win-loss findings.
  • Manage the commercial experience for existing clients, including renewing contracts and identifying / capturing expansion opportunities.
Qualifications:
  • Min. 3-5 years work experience in a B2B context, SaaS preferred
  • Min. BA/BS degree, preferably in a business-related field
  • Prior experience in a Customer Success or Account Management role
  • Demonstrated experience in managing 10+ customers while achieving high customer retention rates
  • Strong project management, problem-solving, and analytical skills
  • Excellent presentation and communication skills
Benefits:
  • Competitive compensation (i.e. salary, bonus, 401k, and equity) 
  • Majority of medical, dental, disability, life, and other insurance paid
  • Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
  • 10 paid holidays and company shutdown between Christmas and New Years
  • Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc. 
Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
 
Clozd participates in E-Verify.
 
All Clozd employees are required to successfully pass a background check upon being hired.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.