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Customer Success Program Jobs in Utah (NOW HIRING)

Patientco

Customer Success Platform Trainer

Lehi, UT

Collaborate with product development, customer success, and sales teams to understand new features ... programs. * Maintain and update existing training documentation and resources to reflect product ...

Imagine Learning

UT

Imagine Learning provides a comprehensive benefits program to eligible employees, including ... Offer input on Customer Success team processes and procedures as required. Share Your Expertise

Weave

Director of Customer Education

Lehi, UT · On-site

Build scalable education programs that support onboarding, product adoption, advanced feature usage, certifications, and customer maturity. * Establish KPIs and success metrics tied to customer ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Utah? For Customer Success Program jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Utah look for? The top searched job categories for Customer Success Program jobs in Utah are:
What cities in Utah are hiring for Customer Success Program jobs? Cities in Utah with the most Customer Success Program job openings:
Customer Success Program jobs near you
Buildings Sector - Customer Success Director

Buildings Sector - Customer Success Director

PassiveLogic

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Job description

Buildings Sector Customer Success Director
Build strong partnerships, deliver real-world impact.
Are you passionate about building strong partnerships, engaging customers, and turning innovation into lasting value? Do you want to be part of a team that's redefining how buildings operate around the world?
PassiveLogic is looking for a Customer Success Director with technical knowledge of building controls and intelligent systems, who thrives at the intersection of relationship-building, technology deployment, and customer empowerment.
This role can be based either in Salt Lake City, Utah or in the EU.
About PassiveLogic®
PassiveLogic is the first fully autonomous platform for buildings. We've reinvented the fundamental principles of automation to democratize technology, optimize buildings, and reduce the world's carbon footprint. We are a team of technologists, engineers, and creatives dedicated to making a sustainable impact through real-world solutions.
We are looking for team members who have a passion for technology and who want to work on cutting-edge problems with real-world solutions. Our culture is built on bringing the most talented engineers, thinkers, and creatives together-backed by the world's leading investors-to make the future a reality.
About the Role
This is a career-defining opportunity to play a crucial role in a hyper-scale AI company that is transforming the future of autonomous systems, energy, and the built environment.
As a Customer Success Director, you will play a critical role in ensuring our customers realize the full potential of the PassiveLogic platform, enabling next-generation building performance, comfort, and energy efficiency globally.
What you'll do
This is a hands-on, customer-facing role that blends relationship management, project management, and technical onboarding. You will act as the key liaison between PassiveLogic and our partners-working directly with facility managers, contractors, and system integrators to ensure seamless, scalable deployment of our autonomous systems and partner/customer satisfaction every step of the way.
Onboarding and implementation: Guide new customers through account setup, product training, and early deployments, ensuring they get up and running with PassiveLogic's ecosystem quickly and confidently.
Relationship management: Act as the primary point of contact for your customers, building trust and long-term engagement through responsive communication and proactive support.
Success planning: Develop tailored customer success plans, including deployment goals, product usage strategies, and technical checkpoints aligned to business outcomes.
Technical support and troubleshooting: Proactively identify, diagnose, and help resolve deployment or usage issues, partnering with internal engineering and support teams to identify issues and find solutions.
Become the internal voice and advocate for the customer: Collect feedback, identify patterns, and communicate user insights to our internal team to help troubleshoot and reiterate on the development of our platform.
Cross-functional collaboration: Work closely with our Applied Engineering and Engineering Program Management team to ensure alignment across the customer lifecycle-from first contact through ongoing expansion.
This is a unique opportunity to shape customer journeys at a pivotal stage of growth and innovation.
What you'll bring
You must have
  • Proven experience:
    • Customer-facing experience in a technical or software-driven environment.
    • Strong understanding of building controls, systems, and HVAC technologies.
  • Exceptional communication skills: Extraordinary teammate skills with a collaborative, interpersonal communication style. Strong customer-facing skills with an ability to clearly communicate complex technical concepts to both technical and non-technical audiences via spoken, written, and visual communications.
  • Organized and strategic: Creative thinker and strong problem solver with meticulous attention to detail.
  • Collaborative mindset: Experience working across teams to drive customer success. Strong self-motivation towards PassiveLogic's mission to "empower people through generative autonomy to solve the world's largest climate challenges."
  • Adaptability: Comfortable in a fast-paced startup environment, eager to learn, iterate, and innovate.
  • Problem solving: You own this role. When issues arise, be the empowered force that solves them, rolling-up.

You should have
  • Technical problem-solving ability. You don't just raise issues, you help solve them.
  • Passion for helping customers succeed and thrive.

It's helpful to have
  • Experience operating in a startup environment with evolving processes and rapid growth.

We know there are candidates who might not fit everything we've described above, or who might have experience and skills we haven't considered. PassiveLogic can sometimes be flexible enough to shift responsibilities to the right person, or otherwise identify open or upcoming roles that may better fit your professional background. Even if you don't meet all the requirements above, we still want to hear from you.
Compensation, Benefits & Perks:
  • Competitive compensation
  • Generous equity share package
  • Medical, dental and vision coverage
  • Disability and life insurance options
  • Flex PTO
  • Team-building events
  • Free catered lunch in the office Monday - Friday
  • Free ski pass (We are at the base of Big Cottonwood Canyon)
  • Free National Park pass

When applying, include:
  • A cover letter telling us why you're the perfect candidate for PassiveLogic
  • A resume
  • Extra mile - include a description of a project (of any type) you personally created, devised, built, managed, organized, or designed that was of your own self-initiative

Diversity and inclusion
Diversity, inclusion, and belonging is woven into our values and everything we do. We welcome all-come as you are and bring your whole self. We are proud to be an Equal Opportunity Employer. We celebrate diversity every day by maintaining a safe and inclusive environment for our employees at every stage of their careers.
Locations Salt Lake City Employment type Full-time

Apply