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Customer Success Program Jobs in Utah (NOW HIRING)

FMG Suite

Customer Success Coordinator (Remote)

Sandy, UT · On-site +1

$38K - $40K/yr

Company-paid Employee Assistance Program (EAP) * Matching 401(k) with immediate full vesting * On ... About the Role As the Customer Success Coordinator at FMG, you are the front line of the brand ...

Patientco

Customer Success Platform Trainer

Lehi, UT · On-site

Collaborate with product development, customer success, and sales teams to understand new features ... programs. * Maintain and update existing training documentation and resources to reflect product ...

Atlassian

Customer Success Operations Manager, DX

Magna, UT · On-site +1

$131K/yr

Establish and monitor key performance metrics, program health scores, and time to onboard across ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

Atlassian

Customer Success Operations Manager, DX

Magna, UT · On-site +1

$131K/yr

Establish and monitor key performance metrics, program health scores, and time to onboard across ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

Atlassian

Customer Success Operations Manager, DX

UT · On-site +1

$131K/yr

Establish and monitor key performance metrics, program health scores, and time to onboard across ... Deep understanding of customer success metrics, including gross and net retention * Self-sufficient ...

Imagine Learning

UT · On-site

Imagine Learning provides a comprehensive benefits program to eligible employees, including ... Offer input on Customer Success team processes and procedures as required. Share Your Expertise

Care ATC Inc

Client Success Director

Salt Lake City, UT · Remote

$130K - $150K/yr

... outcomes and maximize program value * Lead contract renewals, retention efforts, and growth ... strategic customer relationship management experience * Proven success building trusted client ...

Care ATC Inc

Client Success Director

Salt Lake City, UT · On-site +1

$130K - $150K/yr

... outcomes and maximize program value * Lead contract renewals, retention efforts, and growth ... strategic customer relationship management experience * Proven success building trusted client ...

Octanner

Client Success Specialist

Salt Lake City, UT · On-site +1

Client Success Specialists (CSS) are responsible for the success of our client's solutions. CSS ... Ensure programs operate efficiently without error, across the globe (client participant eligibility ...

Pattern

Creator Success Manager

Lehi, UT · On-site

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... program. * Evaluate performance analytics to determine renewals, upsells, or exits based on creator ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Utah

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Utah? For Customer Success Program jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Utah look for? The top searched job categories for Customer Success Program jobs in Utah are:
What cities in Utah are hiring for Customer Success Program jobs? Cities in Utah with the most Customer Success Program job openings:
Customer Success Program jobs near you
Customer Success Coordinator (Remote)

Customer Success Coordinator (Remote)

FMG Suite

Sandy, UT • On-site, Remote

$38K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

What We Do
We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.
Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more-all in one place.
About Our Culture
At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.
Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.
We're building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let's create something extraordinary together!
Our Employee Benefits
At FMG, we're serious about being an awesome place to work! We've earned the USA Top Workplace award four years running now, and we're always looking for ways to keep things great-like regularly checking in on our benefits and pay to make sure you're getting a truly competitive package.
  • Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
  • Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
  • Our robust insurance plan includes:
    • Medical with $0 co-pay Telehealth plan
    • Dental
    • Vision
    • Health Savings Account (HSA) with generous employer contributions
    • Flexible Spending Accounts (FSA)
    • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
    • Company-paid Short & Long Term Disability coverage
    • Company-paid Employee Assistance Program (EAP)
  • Matching 401(k) with immediate full vesting
  • On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
  • Internet & Gym Reimbursement!
  • We'll provide you with the work computer equipment you need to set you up for success!
  • Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected-plus we also love to throw in some FMG swag, so you can show off your company spirit in style!
About the Role
As the Customer Success Coordinator at FMG, you are the front line of the brand experience for financial advisors building or relaunching their website. You guide each advisor through the website build process, owning client communication, project pacing, and the configuration work inside FMG's proprietary CMS.
AI fluency is central to how you work in this role. You will use Claude, Gemini, and the FMG Assistant every day to accelerate client communication, project tracking, content review, and creative problem solving. Bringing a curious, problem solving mindset to AI tooling is core to the work.
This role reports to a CSC Manager and collaborates closely with Front End Developers, Copywriters, Web Designers, Fulfillment, Customer Onboarding Specialists, and the broader Onboarding and Implementation team.
Compensation This position offers $38,000 to $40,000 depending on experience and skills
Primary Responsibilities & Expectations
  • Lead clear and professional communication with advisor clients via phone, email, and video conference to collaborate on building their website
  • Use Claude, Gemini, and the FMG Assistant as part of your daily workflow to accelerate client communication, project tracking, content review, and creative problem solving
  • Build advisor websites using FMG's proprietary content management system (CMS), translating client direction into a polished, brand accurate site
  • Log every client communication and project activity in HubSpot to maintain a complete record of the build
  • Manage a concurrent workload of 30 plus active projects, keeping each one on schedule and within scope
  • Set clear expectations with advisor clients throughout the setup process, keeping them on target and within the agreed timeframe
  • Adapt your approach to a wide range of clients, from hands on subscribers to those who want more guidance and support
  • Partner with Front End Developers, Copywriters, Designers, Fulfillment, and Onboarding to move builds forward and resolve blockers quickly
  • Leverage FMG's full suite of tools, including HubSpot, Google Workspace (Gmail, Sheets, Docs, Meet), Slack, Figma, and the FMG CMS
  • Participate in team meetings, project standups, design reviews, and ongoing training
  • Stay current on AI tooling and FMG process improvements, proactively suggesting ways to streamline the build experience
  • Thrive in a fast paced, AI forward environment and have fun as we grow together
  • Access to a private and secure workspace, free from distractions
  • Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
  • An internet connection with speeds of 5 Megabits down and 3 Megabits up (5mbps and 3mbps)
Skills and Qualifications
  • Real world experience or related college degree required
  • Two plus years of customer service or customer support experience
  • AI fluency in Claude, Gemini, and the FMG Assistant as a core competency, with comfort using these tools in a production workflow
  • Project management experience is a plus
  • CRM experience, with HubSpot familiarity a plus
  • Professional written and verbal communication skills, with the ability to stay calm, warm, and clear in client facing conversations
  • An eye for design and the ability to give useful feedback on layout, content, and visual presentation
  • Detail oriented, organized, and able to juggle multiple priorities with grace
  • Self motivated and able to function both independently and within a team structure
  • Strong time management and the ability to manage expectations, set schedules, and keep deliverables on track as agreed to
  • Comfortable brainstorming and offering creative solutions to challenges big and small
  • Quick on your feet and able to field questions and challenges as they happen
  • Excellent follow up and follow through skills
  • Experience with Apple Macs, Google Workspace, Slack, HubSpot, and other online tools is desired. The ability to quickly learn these and other tools is more important

Other Requirements
  • Must be available for virtual training
  • Must be able to work a standard schedule during set business hours

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected].
You can find out more about what it's like to work at FMG, by visiting https://fmgsuite.com/about-us/

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