ZipRecruiter

Log In

1

Customer Success Jobs in Utah (NOW HIRING)

Liveswitch, Inc.

Customer Success

Salt Lake City, UT · On-site

$90 - $150/hr

Customer Success Liveswitch, Inc. Salt Lake City, Utah, United States About this position LiveSwitch is the world-leading communications platform for small businesses and entrepreneurs. We are ...

New

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60 - $80/hr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

The Customer Success Manager will own a portfolio of named, higher-value accounts (approximately 50 to 75, depending on complexity), serving as the primary relationship owner, advocate, and internal ...

RLDatix

Customer Success Manager

Lehi, UT · On-site

The Customer Success Manager will own a portfolio of named, higher-value accounts (approximately 50 to 75, depending on complexity), serving as the primary relationship owner, advocate, and internal ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Utah

Customer Success information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Utah?

The most popular types of Customer Success jobs in Utah are:

What are popular job titles related to Customer Success jobs in Utah?

For Customer Success jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Utah look for?

The top searched job categories for Customer Success jobs in Utah are:

What cities in Utah are hiring for Customer Success jobs?

Cities in Utah with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Utah as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 78% In-person, 3% Hybrid, and 19% Remote job distribution, with an average salary of $75,619 per year, or $36.4 per hour.

Customer Success

Liveswitch, Inc.

Salt Lake City, UT • On-site

$90 - $150/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success

Liveswitch, Inc. Salt Lake City, Utah, United States

About this position

LiveSwitch is the world-leading communications platform for small businesses and entrepreneurs. We are dedicated to leveling the playing field, so that all businesses have an equal shot at success and the freedom it provides. To achieve this, we provide world-class technologies to help small businesses thrive—directly saving them money, making them money, saving them time, and helping them serve their customers better. Virtual estimates, on-site documentation, and AI built for small businesses are some of the many offerings we provide. We use innovative video and photo technologies to achieve this. Our dream is that all entrepreneurial companies have a better shot at success by using our technology.

What You Will Be Doing

We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products. As a role within a high-growth company, the range of initiatives is dynamic and will provide exposure into multiple areas of the company. We are looking for a Technical Customer Success Lead with superior communication and technical skills, a passion for helping customers, and the ability to deliver results with excellence.

Responsibilities:
  • Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts
  • Identify workflow bottlenecks and recommend solutions
  • Partner with the product team and translate client feedback and data into product improvements
  • Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion
  • Drive resolution of technical issues
  • Improve client retention through product-led initiatives such as product workshops, webinars and training programs
  • Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities
The Must-haves:
  • 2+ years of experience in tech support, implementation and onboardings in SaaS
  • Must have strong technical skills and experience conducting customer onboardings and trainings
  • Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
  • Ability to diagnose and solve client needs
  • Ability to quickly build credibility with customers
  • Track record of results-oriented achievements and successful strategy execution
  • Growth stage or start-up company customer success experience
What's in it for you?
  • Competitive salary and benefits.
  • Unparalleled ownership and leadership opportunities.
  • A collaborative, high-energy startup environment.
#J-18808-Ljbffr

Apply