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Customer Success Jobs in Utah (NOW HIRING)

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

AI Success Manager - Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

PDQ is seeking a bold, customer-driven problem solver to join our high-performing Customer Success, Pooled Accounts team. As a CSM, you'll work across a dynamic book of accounts, delivering proactive ...

Kadince

Customer Success Manager

Ogden, UT · On-site

$65K - $80K/yr

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Orion

Customer Success Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Customer Success Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...

FDS Distributors

Customer Success Specialist

Provo, UT · On-site

$21 - $22/hr

We are a rapidly growing, entrepreneurial company looking for talented and committed individuals who enjoy customer service, inside sales, and supporting customer success. Position Overview We are ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. * Provide top-tier service : Deliver exceptional customer ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals, and Partner Delivery Success, with accountability for gross retention, net dollar retention ...

New

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals, and Partner Delivery Success, with accountability for gross retention, net dollar retention ...

New

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Jobs in Utah

Customer Success information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do customer success jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.

What are the most commonly searched types of Customer Success jobs in Utah?

The most popular types of Customer Success jobs in Utah are:

What are popular job titles related to Customer Success jobs in Utah?

For Customer Success jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Utah look for?

The top searched job categories for Customer Success jobs in Utah are:

What cities in Utah are hiring for Customer Success jobs?

Cities in Utah with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,619 per year, or $36.4 per hour.

Customer Success Manager

Broccoli AI

Lehi, UT • On-site

$95K - $120K/yr

Full-time

Re-posted 7 days ago

Job description

About Broccoli AI
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.
AI Success Manager - Broccoli AI
This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
What you'll do
  • Own a portfolio of customers (SMB → enterprise)
  • Drive adoption and usage of Broccoli's AI agents
  • Identify and execute expansion opportunities:
    • More call volume
    • More products (inbound, outbound, QA, etc.)
    • More locations
  • Monitor account health using data (usage, bookings)
  • Run onboarding and ensure fast time-to-value
  • Work closely with product + engineering to improve outcomes

What we're looking for
Analytical
  • You're comfortable with data and metrics
  • You can quickly understand what's working vs not

Operator mindset
  • You don't wait for instructions - you figure things out
  • You think in workflows and outcomes, not tasks

AI-native
  • You use tools like Claude to move faster and automate work
  • You look for leverage in everything you do

Revenue-oriented
  • You understand your job is to grow accounts, not just support them
  • You're comfortable identifying and pushing upsells

Customer-focused (but not soft)
  • You care about customer outcomes - revenue, bookings, efficiency
  • You're willing to push customers to change how they operate

What success looks like
  • Your accounts expand consistently
  • High product adoption and usage across customers
  • Low churn, high NDR
  • Customers see clear ROI from Broccoli
  • You manage more accounts over time without losing quality (through systems + AI)

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

Apply