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Customer Success Program Jobs in Utah (NOW HIRING)

Namify

Client Success Specialist

Springville, UT · On-site

$19/hr

... programs, corporate gifting strategies, branding initiatives, and employee engagement. Through ... Problem-solver willing to do what it takes for a positive customer experience * A team-player ...

Namify LLC

Client Success Specialist

Springville, UT

$19/hr

... programs, corporate gifting strategies, branding initiatives, and employee engagement. Through ... Problem-solver willing to do what it takes for a positive customer experience * A team-player ...

Nav

FHP Success Representative

Draper, UT · On-site

$17.50 - $20/hr

An expertise at multitasking and moving between computer programs while holding a seamless conversation with the customer. * You are consistent and reliable with attendance and aspire to improve ...

Clozd

Enterprise Program Manager

Lehi, UT · On-site

Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...

Clozd

Enterprise Program Manager

Lehi, UT · On-site

Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...

Nav

FHP Success Representative

Draper, UT · On-site

$17.50 - $20/hr

An expertise at multitasking and moving between computer programs while holding a seamless conversation with the customer. * You are consistent and reliable with attendance and aspire to improve ...

SmithRx

Customer Trainer

Lehi, UT

... customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a ... success through educating on SmithRx products and platform, including savings programs and ...

Weave

Director of Customer Education

Lehi, UT · On-site

Build scalable education programs that support onboarding, product adoption, advanced feature usage, certifications, and customer maturity. * Establish KPIs and success metrics tied to customer ...

MarketStar

Program Manager

Salt Lake City, UT · On-site +1

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Program Manager: MarketStaris seeking a Program Manager to support our client's business ...

Wasatchproperty

Program Manager

Salt Lake City, UT · On-site +1

... customer success, and revenue operations solutions. We are passionate about cultivating career ... About the Program Manager: MarketStaris seeking a Program Manager to support our client's business ...

Higginbotham Insurance Agency

Program Broker

Lehi, UT · On-site

Position Summary: The Program Broker is a front-line revenue role accountable for driving new ... Customer Success & Relationship Building * * Deliver a best-in-class buying experience through ...

Higginbotham Insurance Agency

Program Broker

Lehi, UT · On-site

Position Summary: The Program Broker is a front-line revenue role accountable for driving new ... Customer Success & Relationship Building * * Deliver a best-in-class buying experience through ...

Wasatchproperty

Program Manager - Owl Labs

Ogden, UT · Hybrid

... customer success, and revenue operations solutions. We are passionate about cultivating career ... The Program Manager is a frontline sales leader responsible for launching, leading, and scaling a ...

MarketStar

Program Manager - Owl Labs

Ogden, UT · Hybrid

... customer success, and revenue operations solutions. We are passionate about cultivating career ... The Program Manager is a frontline sales leader responsible for launching, leading, and scaling a ...

Human Interest

Manager, Customer Support

Lindon, UT · On-site

About the role As a Customer Success Support Manager at Human Interest, you are responsible for the ... Partner with Product/Program Management teams to drive platform and process improvements * Leverage ...

Human Interest

Manager, Customer Support

Lindon, UT · On-site +1

About the role As a Customer Success Support Manager at Human Interest, you are responsible for the ... Partner with Product/Program Management teams to drive platform and process improvements * Leverage ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Utah

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Utah? For Customer Success Program jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Utah look for? The top searched job categories for Customer Success Program jobs in Utah are:
What cities in Utah are hiring for Customer Success Program jobs? Cities in Utah with the most Customer Success Program job openings:
Customer Success Program jobs near you
Client Success Specialist

Client Success Specialist

Namify

Springville, UT • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Type
Full-time
Description
ABOUT US:
Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing an industry that has traditionally been wasteful and awkward. We are looking for energetic "inclusion superheroes" to join the cause. If you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you ... like yesterday. We're growing fast because the world recognizes how desperately services like ours are needed.
ABOUT THIS JOB:
Namify's Client Success Specialist will be responsible for training, communicating with, and providing educational resources for new AXOMO clients. This role is exclusively in-office, working closely with internal teams to ensure seamless collaboration and client support. They play an essential role in ensuring a positive client onboarding experience and creating advocates for our platform through a stellar training period. The ideal candidate is personable and eager to build relationships with our clients to help them get the most out of our platform, maximize brand engagement, and meet their sustainability goals.
RESPONSIBILITIES:
  • Effectively train key stakeholders (admins)
  • Educate AXOMO stakeholders (admins) how to maximize the value of AXOMO
  • Ensure AXOMO admins & users have an amazing experience launching AXOMO
  • Build a repository for education materials
  • Suggest Topics for User Conference
  • Onsite Training as Requested by Clients
  • Client Retention Support Activities

Daily Task Breakdown:
  • Once a new client signs their MSA, reach out to introduce yourself, reassure them in their decision, let them know what they can expect from you, outline next steps, and schedule a time that works for your kickoff meeting.
  • Onboarding Meetings
  • Facilitate weekly webinars that simultaneously educate admins about general AXOMO functionality
  • Ensure clients are progressing through each stage of the onboarding document.
  • Create/improve training content and materials to help clients answer questions and get onboarded faster.
  • Work with the sales team to help close deals that may be close to signing their agreement and just need a better understanding of what will happen
  • Initial Store Setup
  • Work with the AXOMO Catalog Specialist(s) to ensure any special requested items are fulfilled
  • Connect with the sales team to order products and manage initial startup inventory
  • Support sales with any of the more technical/advanced questions about AXOMO in the sales process
  • Once onboarding is completed, return the client to sales for long term retention and support
  • Review feedback submitted by clients about the onboarding experience to make improvements in the process
  • All other duties as assigned.

By taking ownership of these tasks and your specific area, you will be taking the initiative to bring about positive change for the benefit of yourself, your team, Namify and our clients. Your care and concern for the client to be served in the best and most efficient way is reflected in everything you do. You are accountable for results and take this ownership of your area, processes and communications seriously.
BENEFITS AND COMPENSATION:
  • $19/hour
  • Immediate PTO accrual
  • Paid holidays
  • 2 paid experience days
  • Medical insurance
  • Free telehealth
  • Free accident Insurance
  • Dental insurance
  • Vision insurance
  • Free life insurance
  • 401(k) with up to 4% employer match
  • Company sponsored recognition awards, lunches, events
  • Credit to our internal employee swag store to pick out products and apparel YOU want!

Requirements
Must have proper documentation for employment in the United States
Must perform Pre-Employment drug test
  • Client Success, Onboarding, or Account Management experience required
  • Must be able to communicate effectively with team members at all levels
  • Must have great attention to detail, even with repetitive processes
  • Proactive, hard-worker that is not afraid to suggest change
  • People person comfortable teaching all levels of users
  • Fast-learner looking for a career to grow & thrive
  • Must be able to work under deadlines and quotas
  • Must be able to follow instructions, both written and verbal
  • Must be able to work in a sitting position for 6-8 hours a day
  • Problem-solver willing to do what it takes for a positive customer experience
  • A team-player, someone self motivated, wanting to succeed & lead a department

SCHEDULE:
  • Monday to Friday, 9:00am-5:00pm (Full-time)
  • In-person in Springville, UT

THIS POSITION REPORTS TO:
  • VP of Client Success

WORK SPACE INFO:
This job operates in a warehouse environment which requires standing, moving, lifting, and operating machinery and computers. Personal Protection Equipment may be required. Safety training is mandatory and employees must be able to pass basic safety requirements.
TRAINING:
Training for this position will be completed by the department manager. Training will consist of education on key processes, preparation and staging requirements by customer, location of tools, supplies and materials. You will be trained on how to use the order interface, how to properly read orders and where to look for notes. Additional training will be completed as processes evolve or as required.
SAFETY:
Namify enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each incumbent is responsible for completing all training requirements and fulfilling self-aid/buddy-aid responsibilities, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, the incumbent must accept that they have responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, questioning nonstandard operations or environmental factors that may involve unmitigated hazards, and providing feedback to site leads and management on all safety issues.
Salary Description
19

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