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Customer Success Program Jobs in Utah (NOW HIRING)

Tekmetric

Manager, Product Support

Provo, UT · Hybrid

Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.

Wasatchproperty

Sales Program Manager - Owl Labs

Ogden, UT · Hybrid

$48K - $54K/yr

... customer success, and revenue operations solutions. We are passionate about cultivating career ... The Program Manager is a frontline sales leader responsible for launching, leading, and scaling a ...

MarketStar

Sales Program Manager - Owl Labs

Ogden, UT · Hybrid

$48K - $54K/yr

... customer success, and revenue operations solutions. We are passionate about cultivating career ... The Program Manager is a frontline sales leader responsible for launching, leading, and scaling a ...

MarketStar

Sales Program Manager - Owl Labs

Ogden, UT · On-site

$48K - $54K/yr

... customer success, and revenue operations solutions. We are passionate about cultivating career ... The Program Manager is a frontline sales leader responsible for launching, leading, and scaling a ...

SmithRx

Manager, Account Management

Lehi, UT · On-site

The Customer Success Team is focused on helping SmithRx's clients derive the full value of their ... Discretionary Time Off * 401(k) Retirement Savings Program * Flexible Spending Benefits * Paid ...

SmithRx

Manager, Account Management

Lehi, UT · On-site +1

The Customer Success Team is focused on helping SmithRx's clients derive the full value of their ... Discretionary Time Off * 401(k) Retirement Savings Program * Flexible Spending Benefits * Paid ...

SmithRx

Manager, Account Management

Lehi, UT · On-site

The Customer Success Team is focused on helping SmithRx's clients derive the full value of their ... Discretionary Time Off * 401(k) Retirement Savings Program * Flexible Spending Benefits * Paid ...

Penske

Customer Service Coordinator

Salt Lake City, UT

$52K - $54K/yr

... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ... programs preferred The associate will be required to understand and comply with specific ...

Penske

Customer Service Coordinator

Salt Lake City, UT

$52K - $54K/yr

... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ... programs preferred The associate will be required to understand and comply with specific ...

IWorq

Client Relations Specialist - iWorQ

Logan, UT · Hybrid

$45K/yr

... customer success and long-term relationships. Responsibilities: * Provide technical support for ... Roth IRA contribution matching program Compensation * Annual salary of $45,000 About US Since 2001 ...

IWorq

Client Relations Specialist - iWorQ

Logan, UT · On-site

$45K/yr

... customer success and long-term relationships. Responsibilities: * Provide technical support for ... Roth IRA contribution matching program Compensation * Annual salary of $45,000 About US Since 2001 ...

Penske

Customer Service Coordinator

Salt Lake City, UT · On-site

$52K - $54K/yr

... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ... programs preferred The associate will be required to understand and comply with specific ...

Penske

Customer Service Coordinator

Salt Lake City, UT

$52K - $54K/yr

... success. Visit Go Penske to learn more. Qualifications: 2 years of customer service experience ... programs preferred The associate will be required to understand and comply with specific ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Utah

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Utah? For Customer Success Program jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Utah look for? The top searched job categories for Customer Success Program jobs in Utah are:
What cities in Utah are hiring for Customer Success Program jobs? Cities in Utah with the most Customer Success Program job openings:
Customer Success Program jobs near you
Manager, Product Support

Manager, Product Support

Tekmetric

Provo, UT • Hybrid

Other

Posted 3 days ago

Job description

What You'll Do

As a Manager of Product Support,  you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates). 

You will be responsible for:

  • Maintaining best in class SLA's for customer support communication channels, including phone, chat, and email
  • Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
  • Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
  • Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. 
  • Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer. 
  • Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
  • Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
  • Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What You'll Bring

  • 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment. 
  • Expertise in customer service operations, processes, and infrastructure in support. 
  • Experience in addressing customer needs by leveraging AI tools.
  • Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. 
  • Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction. 
  • Experience successfully recruiting, building, training, and promoting world-class teammates.
  • Excellent collaboration skills and team focus.
  • Zendesk experience is a plus.
  • Candidates must be local to Provo/Lehi area and open to working a Hybrid model in the future. 

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