ZipRecruiter

Log In

1

Customer Success Operations Jobs (NOW HIRING)

Micron

Customer Success Operations Specialist

Boise, ID · On-site

$72K - $162K/yr

About Our Team The Customer Success Operations team drives operational excellence across the ordertofulfillment lifecycle, ensuring seamless execution and strong customer outcomes. Position Overview ...

Micron

Customer Success Operations Specialist

San Jose, CA · On-site

$72K - $162K/yr

About Our Team The Customer Success Operations team drives operational excellence across the ordertofulfillment lifecycle, ensuring seamless execution and strong customer outcomes. Position Overview ...

Tebra

Head of Customer Success & Operations

OR · Remote

About the Role The Founding Head of Customer Success & Operations is a high-conviction hire for Tebra's Innovation team - and one of the most demanding. This is a hands-on, high-touch role that ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Operations Jobs

Customer Success Operations information

See salary details

$32.5K

$83.1K

$140K

How much do customer success operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success operations in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
More about Customer Success Operations jobs
What cities are hiring for Customer Success Operations jobs? Cities with the most Customer Success Operations job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
What states have the most Customer Success Operations jobs? States with the most job openings for Customer Success Operations jobs include:
What job categories do people searching Customer Success Operations jobs look for? The top searched job categories for Customer Success Operations jobs are:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Operations Lead (Startup)

1872 Consulting

Manhattan, NY • On-site

Other

Re-posted 21 days ago

Job description

Customer Success Operations Lead

We are a well-funded, seed-stage HR tech company building a simple, automated platform that helps employers stay connected with their alumni and surface them as rehire candidates. Founded by a team of repeat entrepreneurs with successful exits and serve a fast-growing base of mid-market and enterprise customers. We are early, scrappy, and building the future of corporate alumni management from the ground up.

Position Summary

We are hiring a senior, player-coach Customer Success Operations Lead to launch and scale our enterprise CS function with a strong focus on data. You will build the playbooks, processes, and reporting infrastructure that take CS from V1 to a repeatable operation, while staying hands-on with key customer accounts alongside an existing client-facing teammate. This is a ground-floor leadership role reporting to the COO, with a clear path to build and run the CS team over time.

What You'll Do
  • Launch and scale the enterprise CS function: design the operating cadence, playbooks, and core processes (onboarding, support-to-success workflows, QBRs, renewals, escalations) and evolve them from V1 to scalable systems.
  • Own CS data and reporting end-to-end: build and maintain BI dashboards, define clean metrics, and become the internal expert on customer health and reporting.
  • Tag-team enterprise accounts with a client-facing teammate: join key calls, shape account strategy, and provide data-backed storytelling to drive customer outcomes.
  • Translate customer needs into clear requirements for Engineering: articulate what needs to be built to make support and success more scalable.
  • Automate high-friction manual workflows: intake, triage, reporting, and internal handoffs, so the team scales without unsustainable overhead.
  • Lead as a player-coach: set priorities, create clarity in fast-moving days, and mentor the team toward better process.
What We're Looking For
  • Proven enterprise Customer Success experience (support and success), including renewals, expansions, adoption, and senior-stakeholder escalations.
  • Experience launching or scaling a CS function from early stage, building playbooks and workflows while still owning execution.
  • Exceptional data fluency: comfortable writing SQL and building BI dashboards (e.g., Amazon QuickSight) to drive customer health visibility.
  • Track record turning manual, ad hoc reporting into automated, repeatable systems.
  • Genuine startup grind: built things from scratch in a fast-paced, resource-light, early-stage environment.
  • Player-coach mindset: low-ego, hands-on, willing to do the grunt work; team management experience or clear appetite to lead.
  • Strong cross-functional communication; able to run executive-ready QBRs and partner closely with Product and Engineering.
  • HR tech or people-function domain experience is a plus.
Requirements
  • 4–10 years of relevant experience.
  • Able to work onsite in the NYC office approximately 3 days per week (Union Square).
  • US Citizen or Green Card holder only; no visa sponsorship available.
Why This Role
  • Ground-floor ownership to build and shape the CS function, with a path to lead the team.
  • High visibility with leadership, including company-wide board re-runs and learning sessions on cap tables and fundraising.
  • Repeat-founder leadership team, healthy runway, and a strong, growing customer pipeline.
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

View All 1872 Consulting Jobs

Apply