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Customer Success Operations Jobs (NOW HIRING)

Micron

Customer Success Operations Specialist

Boise, ID · On-site

$72K - $162K/yr

About Our Team The Customer Success Operations team drives operational excellence across the ordertofulfillment lifecycle, ensuring seamless execution and strong customer outcomes. Position Overview ...

Nvidia

OR · On-site

We are seeking an innovative Senior Customer Success Operations Manager - Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and ...

Micron

Customer Success Operations Specialist

San Jose, CA · On-site

$72K - $162K/yr

About Our Team The Customer Success Operations team drives operational excellence across the ordertofulfillment lifecycle, ensuring seamless execution and strong customer outcomes. Position Overview ...

Tebra

Head of Customer Success & Operations

OR · Remote

About the Role The Founding Head of Customer Success & Operations is a high-conviction hire for Tebra's Innovation team - and one of the most demanding. This is a hands-on, high-touch role that ...

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All JobsCustomer Success Operations Jobs

Customer Success Operations information

See salary details

$32.5K

$83.1K

$140K

How much do customer success operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success operations in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
More about Customer Success Operations jobs
What cities are hiring for Customer Success Operations jobs? Cities with the most Customer Success Operations job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
What states have the most Customer Success Operations jobs? States with the most job openings for Customer Success Operations jobs include:
What job categories do people searching Customer Success Operations jobs look for? The top searched job categories for Customer Success Operations jobs are:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success & Operations Leader

Third Wave Automation

Union City, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Company Description
Third Wave Automation is a rapidly growing startup that has demonstrated its core technology components, proven its market fit, and just closed its Series C funding. If you are excited about cutting edge machine learning, robotics that affects the real world, and want to join a company where your skills can have a huge impact, you'll fit right in.
Third Wave Automation is applying modern machine learning to materials handling-delivering site-specific forklift navigation and infrastructure-free pallet handling that continuously adapts to changing floor configuration and warehouse demand.
Job Description
The Mission: Driving ROI & Operational Excellence for Physical AI
At Third Wave Automation, we are applying modern machine learning to materials handling-deploying Level 4 autonomous, 3,000 lbs reach trucks that deliver infrastructure-free pallet handling in the world's most chaotic warehouse environments.
We are looking for a highly strategic Customer Success & Operations Leader to take over core operational oversight from our executive team. You will own the long-term ROI of our deployed robotic fleets, acting as the definitive bridge between the concrete warehouse floor, our customers' executive boardrooms, and our internal product roadmap. You will oversee the activities of our Field Engineering team, guide our Tier-1 OEM operational engagement, and ensure that our physical deployments consistently translate into business value for our
How You Can Make an Impact
  • Executive Engagement & Trust Building: You are the face of TWA to our customers' executive leadership. You will earn trust through frequent, transparent communication, keeping them apprised of our progress toward their specific operational objectives and the overarching vision of our company.
  • QBRs & ROI Ownership: You will lead Quarterly Business Reviews (QBRs) with VP-level and C-suite customer executives, translating fleet telemetry and operational data into clear business outcomes.
  • Field Engineering Oversight: You will oversee the strategic activities of the Field Engineering team. When we introduce new software changes, hardware updates, or operational experiments in the field, you will drive the alignment and change management required with the customer to ensure smooth execution.
  • Tier-1 OEM Operational Engagement: You will run point on the operational and CS aspects of our Tier-1 OEM engagement, ensuring that as we scale, the customer onboarding, deployment standards, and knowledge-sharing pipelines are world-class.
  • Data & Metrics Architecture: You don't just read dashboards; you define them. You will deeply understand the throughput and efficiency metrics our customers actually care about, write the proposals for how TWA should measure them, and partner directly with the Data team to build those metrics into our platform.

What You'll Do (Your First 90 Days and Beyond)
  • The Voice of the Customer: You will own the internal Customer Success operating rhythm. Through weekly documentation and cross-functional meetings, you will synthesize the voice of the customer and the reality of the Field Engineering team, forcing visibility across the organization.
  • Navigate Product Tradeoffs: You will sit at the intersection of customer demands and engineering reality. You will actively discuss and negotiate the tradeoffs between immediate customer needs and our long-term product roadmap, ensuring we build what scales.
  • Design the Scale Blueprint: Codify our deployment and success best practices, building the foundational knowledge-transfer pipeline that will eventually empower our OEM partner's dealer network to support autonomous vehicles.

Qualifications
  • 10+ Years of High-Stakes Leadership: Proven experience in Customer Success, Technical Account Management, or Field Operations within the robotics, industrial automation, or complex hardware/software space.
  • The "Technologist-Communicator": You possess the technical credibility to understand localization, perception, and autonomy concepts, and the executive polish to present ROI metrics to a Fortune 500 Board of Directors.
  • Cross-Functional Influence: A strong track record of managing internal mechanisms and forcing alignment between Field Operations, Product, Engineering, and Data teams.
  • Change Management Expert: You know how to drive adoption in traditional, heavy-industry environments, bridging the gap between cutting-edge AI and legacy supply chain operations.
  • Operational Grit: This role requires up to 50% travel. You are at your best when you are on-site, and walking the warehouse floor to truly understand the customer's physical operations and pain points before stepping into the boardroom.

Preferred
  • Bachelor's degree or higher in Engineering, Computer Science, or a related field.
  • Deep experience with supply chain logistics, robotics and automation, WMS integration, and high-volume warehouse environments.
  • Outstanding customer relationship management and interpersonal communication skills in high-pressure scenarios

The pay range for this position is $166,000 - $249,000/yr+ benefits+equity; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location.
More About Working Here
Our Core Values:
  • Safety. We consider safety in everything we do.
  • People. We care about our teammates as people.
  • Encouragement. We encourage teaching, asking questions, and sharing opinions.
  • Transparency. We are transparent and sincere in our actions.

A robust set of benefits and perks:
  • Comprehensive benefits. Health, Dental, Vision, and a 401k matching program, to boot!
  • Flexible working schedule. Be productive when you work best.
  • Show & Tell. We love to learn from one another, and see the cool stuff everyone is working on!
  • Meals are covered. Lunch is provided every day, and dinner for those evenings that run long.
  • Stacks of snacks. Donuts are a main food group, and the snack shelf is always stocked with a wide variety of items.
  • Great teammates. One of the best parts of working here!

We are an equal opportunity employer and value diversity at our company. We value each person's expertise and experiences. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All qualified applicants able to work in the United States are encouraged to apply. We are unable to sponsor H-1 visas subject to fees required by the 'Restriction on Entry of Certain Nonimmigrant Workers' Presidential Proclamation dated September 21, 2025.

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