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Customer Success Operations Jobs in Chicago, IL (NOW HIRING)

altg

Customer Success Manager

Calumet City, IL · On-site

$50K/yr

This position serves as the primary link between customers, branch operations, service, parts, and the Territorial Sales Representative. Customer Success & Retention Serve as the primary customer ...

altg

Customer Success Manager

Calumet City, IL

$50K/yr

This position serves as the primary link between customers, branch operations, service, parts, and the Territorial Sales Representative. Customer Success & Retention Serve as the primary customer ...

altg

Customer Success Manager

Calumet City, IL · On-site

$50K/yr

This position serves as the primary link between customers, branch operations, service, parts, and the Territorial Sales Representative. Customer Success & Retention Serve as the primary customer ...

altg

Customer Success Manager

Calumet City, IL

$50K/yr

This position serves as the primary link between customers, branch operations, service, parts, and the Territorial Sales Representative. Customer Success & Retention Serve as the primary customer ...

Alta Equipment

Customer Success Manager

Calumet City, IL · On-site

$50K/yr

This position serves as the primary link between customers, branch operations, service, parts, and the Territorial Sales Representative. Customer Success & Retention Serve as the primary customer ...

Canonical

Customer Success - Team Manager

Chicago, IL · On-site

We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector.

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Operational Ownership * Primary Contact: Act as the primary operational contact for your assigned ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Operational Ownership * Primary Contact: Act as the primary operational contact for your assigned ...

Ppro

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Operational Ownership * Primary Contact: Act as the primary operational contact for your assigned ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Operational Ownership * Primary Contact: Act as the primary operational contact for your assigned ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Okta

Manager, Customer Success

Chicago, IL · On-site

Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and ... Close relationship with CS Operation and Digital Success, to grow the long-term success of the ...

Koch Industries

Director, Customer Success

Lisle, IL · On-site

$160K - $200K/yr

Anticipate customer and operational risks, establish mitigation plans, and ensure appropriate ... Experience leading a Customer Success, strategic account management, program management, supply ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Chicago, IL

Customer Success Operations information

See Chicago, IL salary details

$33.5K

$85.6K

$144.3K

How much do customer success operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success operations in Chicago, IL is $85,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,100.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the most commonly searched types of Customer Success Operations jobs in Chicago, IL?

The most popular types of Customer Success Operations jobs in Chicago, IL are:

What are popular job titles related to Customer Success Operations jobs in Chicago, IL?

For Customer Success Operations jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Chicago, IL look for?

The top searched job categories for Customer Success Operations jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Success Operations jobs?

Cities near Chicago, IL with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $85,636 per year, or $41.2 per hour.

Customer Success Manager

altg

Calumet City, IL • On-site

$50K/yr

Full-time

Posted 11 days ago

Job description

Our Material Handling Group is currently looking for a full-time Customer Success Manager for our Calumet City, IL branch. The expected annual salary for this position is $50,000 plus commissions.

The Customer Success Manager is responsible for increasing customer retention, strengthening customer relationships, driving service and parts revenue growth, identifying business opportunities, and improving the overall customer experience within the assigned territory. This position serves as the primary link between customers, branch operations, service, parts, and the Territorial Sales Representative.

Customer Success & Retention

Serve as the primary customer advocate. Maintain regular communication with customers. Build relationships with stakeholders and decision-makers. Conduct customer business reviews. Identify risks to customer satisfaction and retention. Support onboarding of new customers and promote long-term customer loyalty.

Customer Service & Account Management

Obtain customer purchase orders for service and parts work. Open new customer accounts. Maintain accurate customer records and contact information. Address customer concerns professionally. Communicate pricing updates and coordinate customer requests with branch personnel.

Service Business Development

Identify opportunities to grow service and parts business within existing and prospective accounts. Research businesses that may benefit from Alta offerings. Re-engage inactive customers. Identify opportunities for service agreements, PM programs, repairs, inspections, operator training, rentals, parts sales, fleet optimization and safety programs. Support branch growth through proactive customer engagement and territory development.

Quote Follow-Up & Revenue Generation

Follow up on outstanding quotations. Obtain customer feedback on repairs and maintenance recommendations. Convert quotations into purchase orders and scheduled work where possible. Assist in driving service agreement and PM program renewals.

Customer Intelligence & Market Development

Identify key customer relationships and decision-makers. Maintain customer intelligence. Track customer organizational changes and market opportunities. Provide customer insights and qualified opportunities to the Territorial Sales Representative.

Cross-Functional Coordination

Act as liaison between customers and branch operations. Coordinate with Service, Parts, and Branch Management. Escalate concerns appropriately and ensure resolution. Communicate customer needs, opportunities, and concerns to leadership.

Performance Monitoring & Analytics

Monitor service activity, PM compliance, and customer engagement. Maintain CRM records. Track retention and growth metrics. Provide actionable customer insights.

 

Qualifications

Strong communication, organizational, and relationship-building skills. Self-motivated and customer focused. Experience in customer success, operations, service, account management, business development, or industrial equipment industries preferred.

 

Success Measures

Customer retention, customer satisfaction, customer engagement, business reviews completed, new opportunities identified, inactive accounts reactivated, service and parts revenue growth, quote-to-purchase-order conversion, PM program growth, service agreement renewals, and quality of customer intelligence.

 

Position Purpose

Protect and expand existing customer relationships, increase customer retention, improve service and parts revenue, support branch growth initiatives, and ensure customers receive exceptional value and service.

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