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Customer Success Operations Jobs in Seattle, WA (NOW HIRING)

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger ... Oversee high-volume customer success and technical support operations across email, chat, and other ...

StarTech.com

Customer Success Manager

Seattle, WA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... operational efficiency in complex business systems. Why Join Canals We're building software that ...

Integrate

Director of Customer Success

Seattle, WA · On-site

Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools) * Familiarity with ...

Integrate

Director of Customer Success

Seattle, WA · On-site

Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools) * Familiarity with ...

Integrate

Director of Customer Success

Seattle, WA · On-site

Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools) * Familiarity with ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive ... Help customers establish success metrics and achieve measurable business outcomes. * Monitor ...

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive ... Help customers establish success metrics and achieve measurable business outcomes. * Monitor ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Seattle, WA

Customer Success Operations information

See Seattle, WA salary details

$37K

$94.6K

$159.4K

How much do customer success operations jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer success operations in Seattle, WA is $94,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $112,700.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Seattle, WA? The most popular types of Customer Success Operations jobs in Seattle, WA are:
What are popular job titles related to Customer Success Operations jobs in Seattle, WA? For Customer Success Operations jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Seattle, WA look for? The top searched job categories for Customer Success Operations jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Customer Success Operations jobs? Cities near Seattle, WA with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Seattle, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $94,583 per year, or $45.5 per hour.

Director of Customer Success

Read AI, Inc

Seattle, WA • On-site

$165K - $200K/yr

Full-time

Re-posted 25 days ago

Job description

At Read AI, we're building products that help people get more value from their meetings, workflows, and communication. We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations.
This role will oversee two core functions:
  • Account Management - relationship management, enablement, retention, and growth for larger accounts
  • Customer Success - high-volume support and technical support for self-serve and single-payer customers

The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams.
What You'll Do
Lead Account Management
  • Oversee account management and customer engagement for larger customers and strategic accounts
  • Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
  • Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations
  • Support customer enablement and adoption to drive retention and long-term account growth
  • Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger accounts
  • Ensure enterprise customers receive proactive communication, strategic guidance, and strong ongoing support
  • Partner with Product and Engineering to surface customer needs, feature requests, and product feedback from strategic accounts
Lead Customer Success Operations
  • Oversee high-volume customer success and technical support operations across email, chat, and other support channels
  • Manage and support the Senior Manager responsible for the Customer Success Team
  • Increase the use of AI, automation, and tooling improvements to improve team efficiency while maintaining a high-quality customer experience
  • Partner with Growth and Marketing to improve 1:many communication channels and experience.
  • Drive the customer feedback and feature request process to ensure insights from customers are consistently incorporated into product planning
  • Partner with Product and Engineering to identify recurring customer pain points and improve product usability
  • Support the team that acts as product experts for Sales, including trial support, customer enablement, and product guidance
  • Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement

What You'll Need
  • 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
  • Experience leading account management or customer success teams in a SaaS environment
  • Experience scaling customer-facing teams and processes in a high-growth company
  • Strong operational and analytical mindset with experience using data to drive decisions and process improvements
  • Experience managing technical support or product support organizations
  • Ability to partner effectively with Product, Engineering, Sales, and Growth teams
  • Experience supporting SaaS onboarding, customer enablement, retention, and expansion initiatives
  • Strong communication, leadership, and organizational skills
  • Startup or high-growth SaaS experience preferred

What Success Looks Like
  • Strong customer retention and growth across strategic accounts
  • A scalable account management organization that evolves alongside the Sales team
  • Faster, more effective customer support and technical issue resolution
  • Clear and actionable customer feedback loops into Product and Engineering
  • Improved onboarding, enablement, trial conversion, and customer engagement
  • Strong operational visibility and reporting across customer-facing teams

The annual base salary for this position ranges from $165,000 - $200,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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