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Customer Success Operations Jobs in Texas (NOW HIRING)

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Quest

Manager Customer Success

Austin, TX · On-site

Customer Success Manager Your AI strategy is only as strong as the data behind it. Quest Software ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Quest Software

Manager Customer Success

Austin, TX

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Robbins Recruiting

Customer Success Manager

Houston, TX · On-site

Customer Success & Operations Manager Robbins Recruiting Solutions has partnered with a leading retail merchandising solutions company who is continuously innovative with creative new approaches to ...

New

Safran

Customer Success Leader

Grand Prairie, TX · On-site

Experience in customer support, customer success, operations, or similar roles within a technical or industrial sector is required. Experience leading organization-wide feedback or engagement ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Texas

Customer Success Operations information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do customer success operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success operations in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

What are the most commonly searched types of Customer Success Operations jobs in Texas?

The most popular types of Customer Success Operations jobs in Texas are:

What are popular job titles related to Customer Success Operations jobs in Texas?

For Customer Success Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Texas look for?

The top searched job categories for Customer Success Operations jobs in Texas are:

What cities in Texas are hiring for Customer Success Operations jobs?

Cities in Texas with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.

Customer Success Operations

Maddox Industrial Transformer

Houston, TX • On-site

$20K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Success Operations

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues.

This position is one of Maddox's oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.

More About You:

  • You are technically savvy with modern platforms (Google Suites, etc). If you prefer a more old-school approach (i.e., stacks of sticky notes), you will struggle in this role.
  • You have keen attention to detail and can perform recurring tasks accurately and precisely, particularly regarding date entry.
  • You are autonomous and capable of managing your own time and workflows.
  • You are comfortable with phone communication and able to think quickly on your feet during conversations.
  • You are capable of balancing multiple tasks without becoming overwhelmed.
  • You welcome constructive feedback to help you develop in your role.

Basics:

  • Full-time. The schedule is generally 7:00 AM - 4:00 PM.
  • Drug-free workplace.

Comprehensive Full-Time Benefits, including:

  • 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
  • Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
  • Paid paternity/maternity leave
  • 401k with 100% match up to 8% of wages.
  • Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Skills & Experience:

Experience with ERP systems is great, but not required. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position.

Pay: Starting $64.4k - $69.6k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

Apply