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Customer Success Operations Jobs in Texas (NOW HIRING)

Optimizely

Customer Success Manager

Austin, TX · On-site

Experience in Customer Success operations in the digital marketing industry. Excellent planning and organizational skills. Interpersonal and communication skills. The ability to work effective across ...

Galderma

Customer Success Analyst

Fort Worth, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Analyst The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This ...

Optimizely

Customer Success Manager

Austin, TX · On-site

... in Customer Success operations in the digital marketing industry Excellent planning and ... organizational skills Interpersonal and communication skills The ability to work effective across ...

Galderma

Customer Success Analyst

Fort Worth, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Fort Worth, Texas Job Summary The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growthobjectives.

Caeus

Customer Success Manager - Airline Operations

Irving, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Customer Success Manager - Airline Operations, to lead and develop a high-performing team while building strategic partnerships with key customers in the aviation software industry.

CAE

Customer Success Manager - Airline Operations

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Customer Success Manager - Airline Operations, to lead and develop a high-performing team while building strategic partnerships with key customers in the aviation software industry.

Geoforce

Customer Success Specialist

Plano, TX · On-site

Customer Success Specialist The Customer Success Specialist is the proactive, named account ... You will report to the CS Operations Manager and work closely with the pooled CS Associate team on ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

About the Role The Customer Success Specialist is the proactive, named account resource for our ... You will report to the CS Operations Manager and work closely with the pooled CS Associate team on ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

About the Role The Customer Success Specialist is the proactive, named account resource for our ... You will report to the CS Operations Manager and work closely with the pooled CS Associate team on ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

About the Role The Customer Success Specialist is the proactive, named account resource for our ... You will report to the CS Operations Manager and work closely with the pooled CS Associate team on ...

Comply365

Customer Success Manager

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and ...

New

Comply365

Customer Success Manager

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety ... As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of ...

New

Vistair

Customer Success Manager

Irving, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety ... As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of ...

New

Vistair Systems Limited

Customer Success Manager

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety ... As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of ...

New

Schlumberger

Customer Success Manager

Houston, TX · On-site

Role Description: The Customer Success Manager is responsible for ensuring the success ... Adress and resolve customer issues promptly, ensuring minimal disruption to their operations for ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization. * Supports the Implementations team for client ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Texas

Customer Success Operations information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do customer success operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success operations in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

What are the most commonly searched types of Customer Success Operations jobs in Texas?

The most popular types of Customer Success Operations jobs in Texas are:

What are popular job titles related to Customer Success Operations jobs in Texas?

For Customer Success Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Texas look for?

The top searched job categories for Customer Success Operations jobs in Texas are:

What cities in Texas are hiring for Customer Success Operations jobs?

Cities in Texas with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.

Customer Success Manager

Optimizely

Austin, TX • On-site

Other

Re-posted 27 days ago

Job description

Customer Success Manager

Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go. 10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech. But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together. If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Job Responsibilities
  • Actively prospect and grow existing customers recurring revenue within the customer base
  • Up-sell Education and Expert Services and Cross-sell additional products
  • Achieve and exceed sales objectives within defined accounts and assigned territory
  • Engage, strategize, and cultivate deep relationships with senior level executives at client companies
  • Manage renewal pipeline and provide timely and accurate forecast reports
  • Maintain professional and technical knowledge of Optimizely' s Commerce products
  • Proactively provide smart client research and industry specific information
  • Perform sales presentations to position products and services to the customer's specific needs
  • Identify, develop, and maintain long-term constructive and effective client relationships
  • Maintain contact regular contact with client regarding account direction, project management issues through QBR's and scheduled meetings
  • Establish and maintain role as client advisor
  • Maintain an in-depth understanding of financial status of accounts at all times
  • Become a single point of contact for customers, partners, and internal sales for services opportunities
Knowledge and Experience

Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs. Strong customer empathy and desire for own company's financial revenue growth. Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales results. More than 5 years of experience working in a client facing environment. Very good technical understanding. Basic Commercial understanding and experience. Ability to act autonomously. Very good presentation and communication skills. Strong negotiation skills. High level of energy & enthusiasm for Internet Marketing. Other digital / direct marketing disciplines an advantage. Knowledge of CRM tools (i.e. Salesforce and Gainsight). Ability to work effectively on multiple projects. A passion for people, able to use your initiative and willing to go the extra mile. Have a "Can Do" attitude. Excellent written and verbal communication skills. Confident, self-motivated and driven to achieve. Experience in Customer Success operations in the digital marketing industry. Excellent planning and organizational skills. Interpersonal and communication skills. The ability to work effective across all parts of the organization. Deep understanding of value drivers in a recurring revenue company. Analytical and process oriented. Flexibility in scheduling, occasional travel might be required.

Education

Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus.

Competencies

Establishing Relationships Navigating Organizations Prioritizing and Organizing Work Making Convincing Arguments Negotiating Agreements Championing Customer Needs

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