Member Success Manager at CertainPath Help Business Owners Grow. Build Lasting Relationships. Drive Meaningful Impact. At CertainPath, we help home service contractors build stronger businesses ...
Member Success Manager at CertainPath Help Business Owners Grow. Build Lasting Relationships. Drive Meaningful Impact. At CertainPath, we help home service contractors build stronger businesses ...
Member Success Lead
Dallas, TX · On-site
$22 - $24/hr
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Quick apply
Member Success Lead
Dallas, TX · On-site
$22 - $24/hr
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Member Success Lead
Dallas, TX · On-site
$22 - $24/hr
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Member Success Lead
Dallas, TX · On-site
$22 - $24/hr
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Member Success Lead
Dallas, TX · Hybrid
$22 - $24/hr
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Member Success Lead
Dallas, TX · Hybrid
$22 - $24/hr
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Member Success Lead
Dallas, TX · On-site
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Quick apply
Member Success Lead
Dallas, TX · On-site
From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...
Reporting Structure Reports directly to the Assistant General Manager (AGM) Dotted-line ... Member Success Specialists (Fitness, Kids/Events) to support multi-interest members Day to Day ...
Reporting Structure Reports directly to the Assistant General Manager (AGM) Dotted-line ... Member Success Specialists (Fitness, Kids/Events) to support multi-interest members Day to Day ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Dotted-line ... Member Success Specialists (Fitness, Kids/Events) to support multi-interest members Day to Day ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Dotted-line ... Member Success Specialists (Fitness, Kids/Events) to support multi-interest members Day to Day ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Dotted-line ... Member Success Specialists (Fitness, Kids/Events) to support multi-interest members Day to Day ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Dotted-line ... Member Success Specialists (Fitness, Kids/Events) to support multi-interest members Day to Day ...
Reporting Structure Reports directly to the Assistant General Manager (AGM) Direct AGM oversight ... Member Success Specialists (Tennis, Fitness) to support multi-interest family members Day to Day ...
Reporting Structure Reports directly to the Assistant General Manager (AGM) Direct AGM oversight ... Member Success Specialists (Tennis, Fitness) to support multi-interest family members Day to Day ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Direct AGM ... Member Success Specialists (Tennis, Fitness) to support multi-interest family members Day to Day ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Direct AGM ... Member Success Specialists (Tennis, Fitness) to support multi-interest family members Day to Day ...
Member Success Specialist- Fitness
Houston, TX · On-site
$17.50 - $19.50/hr
Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and ... Member Success Specialists (Tennis, Kids/Events) to support multi-interest members About You ...
Member Success Specialist- Fitness
Houston, TX · On-site
$17.50 - $19.50/hr
Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and ... Member Success Specialists (Tennis, Kids/Events) to support multi-interest members About You ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Direct AGM ... Member Success Specialists (Tennis, Fitness) to support multi-interest family members Day to Day ...
Reporting Structure • Reports directly to the Assistant General Manager (AGM) • Direct AGM ... Member Success Specialists (Tennis, Fitness) to support multi-interest family members Day to Day ...
Member Success Specialist- Fitness
Houston, TX · On-site
$17.50 - $19.50/hr
Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and ... Member Success Specialists (Tennis, Kids/Events) to support multi-interest members About You ...
Member Success Specialist- Fitness
Houston, TX · On-site
$17.50 - $19.50/hr
Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and ... Member Success Specialists (Tennis, Kids/Events) to support multi-interest members About You ...
Member Success Specialist- Fitness
Houston, TX · On-site
$17.50 - $19.50/hr
Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and ... Member Success Specialists (Tennis, Kids/Events) to support multi-interest members About You ...
Member Success Specialist- Fitness
Houston, TX · On-site
$17.50 - $19.50/hr
Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and ... Member Success Specialists (Tennis, Kids/Events) to support multi-interest members About You ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Customer Success Manager
Austin, TX · On-site
At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. As a Customer Success Manager at TRACTIAN ...
Customer Success Manager
Austin, TX · On-site
At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. As a Customer Success Manager at TRACTIAN ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Serves as a key member of customer-facing teams and is expected to leverage their extensive ...
Member Success Manager information
What is a member success manager?
Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.
What are the key skills and qualifications needed to thrive as a member success manager?
To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.
How does a member success manager typically collaborate with other departments to enhance member experience?
Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.
What are popular job titles related to Member Success Manager jobs in Texas? For Member Success Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Member Success Manager jobs in Texas look for? The top searched job categories for Member Success Manager jobs in Texas are:
What cities in Texas are hiring for Member Success Manager jobs? Cities in Texas with the most Member Success Manager job openings:
Job description
Member Success Manager at CertainPath
Help Business Owners Grow. Build Lasting Relationships. Drive Meaningful Impact.
At CertainPath, we help home service contractors build stronger businesses through coaching, education, technology, marketing, and strategic partnerships. Our members rely on us to help them grow, solve challenges, and achieve long-term success.
We're looking for a Member Success Manager who combines the drive and consultative skills of a successful sales professional with the relationship-building mindset of a trusted advisor. This isn't a high-volume transactional sales role. Instead, you'll partner with an established portfolio of members, helping them identify opportunities to maximize the value of their CertainPath membership while introducing additional solutions that support their business goals.
If you enjoy building long-term relationships, asking thoughtful questions, uncovering opportunities, and helping customers succeed, we'd love to meet you.
What You'll Do
As a Member Success Manager, you'll serve as the primary growth partner for an assigned portfolio of existing CertainPath members. Working alongside our Business Coaches, you'll help members navigate the next stage of their business journey by recommending membership enhancements and additional CertainPath solutions that align with their goals.
Your responsibilities will include:
- Building trusted relationships with an established portfolio of CertainPath members.
- Partnering with Business Coaches to identify opportunities for business growth and expanded engagement.
- Conducting consultative discovery conversations to understand each member's goals, operational challenges, and priorities.
- Recommending Stage Membership solutions and additional CertainPath products and services that create measurable value.
- Presenting solutions, demonstrating ROI, and guiding members through the decision-making process.
- Developing strategic account plans that increase member engagement and long-term partnership.
- Maintaining an active pipeline and accurately managing opportunities within Salesforce.
- Collaborating with Coaching, Marketing, Product, and Member Experience teams to deliver a seamless member experience.
- Consistently achieving individual growth and revenue objectives while maintaining a member-first approach.
What We're Looking For
- Five (5)+ years of experience in consultative sales, account management, business development, or a related role.
- Demonstrated success growing revenue within existing customer accounts.
- Strong relationship-building and consultative selling skills.
- Experience managing a sales pipeline and consistently achieving revenue goals.
- Ability to communicate effectively with business owners and executive decision-makers.
- Experience using Salesforce or a comparable CRM platform.
- Strong organizational, presentation, and problem-solving skills.
Preferred Qualifications
- Experience working with home service businesses or within a membership-based organization.
- Experience selling multiple business solutions into an existing customer base.
- Experience partnering closely with customer success, consulting, or coaching teams.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
The Ideal Candidate
You'll thrive in this role if you:
- Build trust quickly and develop lasting relationships.
- Enjoy uncovering business challenges through thoughtful conversations.
- Balance a sales mindset with a genuine desire to help customers succeed.
- Think strategically about growing accounts over time rather than focusing on one-time transactions.
- Collaborate naturally with cross-functional partners.
- Are motivated by achieving goals while creating outstanding member experiences.
- Take ownership of your portfolio and proactively identify opportunities to create value.
Why CertainPath?
At CertainPath, our mission is to help home service contractors build better businesses and better lives. We believe that starts with investing in our people.
When you join CertainPath, you'll become part of a collaborative team that values continuous learning, innovation, and meaningful relationships. You'll have the opportunity to make a measurable impact on the success of thousands of business owners while growing your own career alongside an organization committed to excellence.
If you're looking for a role where you can combine consultative selling, strategic account management, and relationship-building to help businesses grow, we'd love to hear from you.
About CertainPath
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Addison, TX, US
Year founded
1998