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Member Success Manager Jobs in Texas (NOW HIRING)

Restaurant365

Senior Customer Success Manager

Austin, TX · On-site

$96K - $144K/yr

As a Senior Customer Success Manager, you will manage the long-term customer relationship by ... Previous Freshdesk experience or other ticket management software R365 Team Member Benefits ...

Quest

Manager Customer Success

Austin, TX · On-site

Customer Success Manager Your AI strategy is only as strong as the data behind it. Quest Software ... each team member. * Foster a culture of accountability, growth, and customer-centric thinking ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site +1

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

EDB

Principal Customer Success Manager

Austin, TX · On-site

As a member of the CSM team, you will collaborate across all functions of the EDB organization to ... management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant ...

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Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are popular job titles related to Member Success Manager jobs in Texas?

For Member Success Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Member Success Manager jobs in Texas look for?

The top searched job categories for Member Success Manager jobs in Texas are:

What cities in Texas are hiring for Member Success Manager jobs?

Cities in Texas with the most Member Success Manager job openings:

Member Success Manager jobs near you

Senior Customer Success Manager

Austin, TX • On-site

Restaurant365
See more jobs at Restaurant365external

$96K - $144K/yr

Full-time

Posted 15 days ago

Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their organization. You will work cross functionally by partnering with the sales, onboarding, and product teams. 
How you'll add value:

  • Develop long-term relationships customers leading to high adoption, retention, and customer satisfaction.  

  • Ensure delightful experiences for clients in your portfolio during all stages of the customer journey. 

  • Strategize with customer to meet and exceed their target goals and ROI. 

  • Handle escalations and work cross departmentally to issue resolution.  

  • Set, drive and guide project expectations with executive stakeholders.  

  • Facilitate change management across key stakeholders and roles. 

  • Ensure customers are successful with the product post onboarding. Product knowledge is a must. 

  • Partner with the Sales team on expansion and growth opportunities. 

  • Infuse clients with Industry best practices to help them grow and thrive. 

  • Facilitate client meetings. 

  • Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores. 

  • Responsible for reaching assigned targets for customer KPI’s and customer retention. 

  • Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders. 

  • Maintain healthy Salesforce and Gainsight records. 

  • Subject matter expert in the R365 platform. 

  • Participate and lead sessions at user groups and client facing webinars. 

  • Other duties as assigned. 

What you'll need to be successful in this role:

  • 5+ plus years of experience as a Customer Success Manager or equivalent in SaaS based company. 

  • 2-3 years of experience in accounting and or restaurant hospitality or equivalent. 

  • Previous experience implementing and or supporting Restaurant 365 software. 

  • Ability to travel 15%. 

  • Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint. 

  • Clear communicator with a professional presence. 

  • The ability to manage multiple complex projects at the same time. 

  • Proficient in Salesforce or other CRM. 

  • Efficient and timely with deadlines and deliverables.  

  • Strong organization and time-management skills. The ability to work independently without supervision. 

  • Strong technical aptitude with experience communicating across multiple platforms. 

 
PREFERRED QUALIFICATIONS

  • Previous Gainsight experience or other customer success management platform 

  • Previous Monday.com experience or other project management software 

  • Previous Freshdesk experience or other ticket management software 

R365 Team Member Benefits & Compensation
  • This position has a salary range of $96,400 - $144,600 + Bonus. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.
Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.
 

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.