Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce). * Skills: * Customer-centric at heart: every decision you make revolves around our customers and ...
Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce). * Skills: * Customer-centric at heart: every decision you make revolves around our customers and ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce). * Skills: * Customer-centric at heart: every decision you make revolves around our customers and ...
Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce). * Skills: * Customer-centric at heart: every decision you make revolves around our customers and ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
Customer Success Operations Manager
Austin, TX · On-site +1
$106K - $157K/yr
Familiarity with CS/CX platforms and adjacent tools (e.g., Gainsight, Totango, ChurnZero, Salesforce Experience Cloud, survey/NPS tools) - direct experience with one or more is a strong plus.
Customer Success Operations Manager
Austin, TX · On-site +1
$106K - $157K/yr
Familiarity with CS/CX platforms and adjacent tools (e.g., Gainsight, Totango, ChurnZero, Salesforce Experience Cloud, survey/NPS tools) - direct experience with one or more is a strong plus.
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
Customer Success Manager - Enterprise
Austin, TX · On-site
$90 - $130/hr
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
Customer Success Manager - Enterprise
Austin, TX · On-site
$90 - $130/hr
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce). * Skills: Customer-centric at heart: every decision you make revolves around our customers and ...
Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce). * Skills: Customer-centric at heart: every decision you make revolves around our customers and ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
... Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company ...
Totango information
What is Totango?
Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.
What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?
To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.
How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?
Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.
What is the difference between Totango vs Customer Success Manager?
| Aspect | Totango | Customer Success Manager |
|---|---|---|
| Primary Role | Software platform for customer success management and engagement | Professional responsible for managing customer relationships and retention |
| Required Skills | CRM tools, data analysis, SaaS knowledge | Communication, relationship management, problem-solving |
| Work Environment | Tech companies, SaaS providers, customer success teams | Customer-facing roles across various industries |
| Certifications | None specific, SaaS and CRM familiarity preferred | Customer success certifications beneficial |
While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.
What are popular job titles related to Totango jobs in Texas?
For Totango jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Totango jobs in Texas look for?
The top searched job categories for Totango jobs in Texas are:
- Associate Customer Success Manager
- Seasonal Customer Success Manager
- Customer Success Manager Remote Edtech
- Night Shift Customer Success Manager Remote
- Credence Management Solutions
- Bilingual Customer Success Manager
- Customer Success Supervisor
- Customer Success Operations Analyst
- Customer Success Leader
- Remote Senior Customer Success Manager
What cities in Texas are hiring for Totango jobs?
Cities in Texas with the most Totango job openings:
Other
Medical, Life, Retirement, PTO
Re-posted 3 days ago
Job description
Company Description
Customer Success Manager
Are you ready to develop the future of retail?
As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable-and in doing so, enable more positive commerce.
VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team-agile thinkers, tech makers, and change agents-we can build the largest retail IoT platform in the world.
Job Description
We build. We create impact.
We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic-level accounts across the Americas. This role plays a critical part in driving adoption, delivering measurable business value, and scaling VusionGroup solutions across large, complex customer environment
As a Customer Success Manager on the Customer Success team, you will make a positive impact by being responsible for:
Qualifications we're looking for.
VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
Additional Information
Language : English and Spanish fluent
Customer Success Manager
Are you ready to develop the future of retail?
As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable-and in doing so, enable more positive commerce.
VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team-agile thinkers, tech makers, and change agents-we can build the largest retail IoT platform in the world.
Job Description
We build. We create impact.
We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic-level accounts across the Americas. This role plays a critical part in driving adoption, delivering measurable business value, and scaling VusionGroup solutions across large, complex customer environment
As a Customer Success Manager on the Customer Success team, you will make a positive impact by being responsible for:
- Building and maintaining strong relationships with key stakeholders.
- Acting as the main point of contact for customer needs, issues, and escalations.
- Driving regular communication cadences like QBRS and touchpoints.
- Managing a portfolio of accounts proactively.
- Identify risks, opportunities, and customer goals.
- Acting as a trusted advisor to optimize ROI and business outcomes.
- Monitoring customer health, usage, and engagement.
- Driving renewals, upsell, and cross-sell opportunities.
- Representing the voice of the customer internally.
- Gathering feedback to improve product and services.
- Developing customer champions using case studies and references.
Qualifications we're looking for.
- Experience:
- 3 years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles.
- Bilingual proficiency in English and Spanish - verbal and written.
- Proven experience supporting strategic or enterprise-level clients.
- Experienced with the latest technologies related (but not limited to) to cloud platform services, data management (ex. PowerBi or Tableau).
- Experience in retail technology or digital transformation solutions is a nice to have
- Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
- Skills:
- Customer-centric at heart: every decision you make revolves around our customers and bettering their experience.
- Great project management skills: managing deadlines and delivering tasks/projects on time.
- Abilities:
- Excellent verbal and written communication, with appropriate and logical structuring of thought process during discussion/ presentation.
- Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment.
- Ability to travel based on the work you do and the clients and you serve. (up to 25%
- Education:
- BA/BS in related fields: Business, Data Analytics, Computer Science or other STEM, Information Technology, Software Engineering etc.
VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
- Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
- Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
- Financial future: While retirement savings plans vary by country, we help you plan for your future.
- Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
- Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
- Time off to volunteer and give back to your community.
- Career Growth: E-learning opportunities and workshops, and global mobility potential
- Commute benefits: up to $100/month per employee for commuting expenses.
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
Additional Information
Language : English and Spanish fluent