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Virtual Customer Success Manager Jobs in Texas (NOW HIRING)

Cyberbit

Customer Success Manager

Dallas, TX · On-site

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate ... The Customer Success Manager is responsible for building and maintaining strong relationships ...

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Altametrics

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager As a Customer Success Manager at Altamertics, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Swivel

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Axis Care

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Swbc

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Centerbase

Customer Success Manager

Dallas, TX · Remote

$76K - $93K/yr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote - USA Reporting To: Manager Customer Success Compensation: $76,000 - $93,000 / year Description About ...

Island Company

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager Island is the ideal environment for enterprise work -- security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network ...

Handraise

Customer Success Manager

Austin, TX · On-site

Customer Success Manager We are seeking a highly skilled Customer Success Manager to help us build the future of AI brand perception intelligence. Founded in 2023, Handraise is an AI-native narrative ...

New

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico deliver ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Texas

Virtual Customer Success Manager information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do virtual customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for virtual customer success manager in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Texas? For Virtual Customer Success Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Texas look for? The top searched job categories for Virtual Customer Success Manager jobs in Texas are:
What cities in Texas are hiring for Virtual Customer Success Manager jobs? Cities in Texas with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Texas as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.

Customer Success Manager

Cyberbit

Dallas, TX • On-site

Full-time

Re-posted 13 days ago

Job description

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!
Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques. The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving adoption and outcomes leading to renewals, expansion, advocacy, and solution growth opportunities.
The ideal candidate will be genuinely curious about customers’ business needs, have a strong cyber technical background, and prior experience in customer success management for SaaS products. Additionally, you will serve as the liaison between the customer and the Cyberbit ecosystem, providing continuous feedback to Product Management, Engineering, Professional Services, and others.

Responsibilities
  • Develop customer success processes, metrics, and playbooks for the Cyberbit Cloud Range product.
  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed and collaborate closely with Cyberbit team members to promote renewals and expansion opportunities
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback.
  • Document analyze and track interactions identifying blockers and risk within the customer journey and communicating those risks to Product Management.
  • Lead new customers’ onboarding process, including configuration and user orientation via Train-the-Trainer course delivery, as well as post-go-live support
  • Develop learning paths for customers from beginner courses to advanced incident response scenarios, according to customer goals.
  • Develop and maintain strong relationships at all levels within the customer organization.
  • Gain technical proficiency with Cyberbit product, content, and use cases.
  • Be the customer's technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal) and represent the voice of the customer to provide input into the product, marketing, and sales process
  • Collaborate with customers to develop, deliver, and execute customer success plans which outline critical success factors.
  • Drive customer adoption through training and development of best practices to continually create incremental value.
  • Monitor the adoption and usage rates of assigned accounts.

Requirements:
  • At least 5 years of relevant work experience in a customer-facing success, professional services, or account management role.
  • Proven work experience at a Cyber SaaS organization.
  • Cybersecurity knowledge and familiarity with security operations, methodologies, and products- Strong advantage
  • Strong technical and problem-solving skills.
  • Proven track record in delivering great value to customers.
  • Self-motivated, proactive team player, self-learning ability.
  • Exceptional communication skills, highly organized, collaborative detail-oriented, and interpersonal skills.
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Results-driven mentality
  • Strong analytical skills, with the ability to translate data into insights.
  • Experience Microsoft Excel - a strong advantage
  • Cyber training experience - a strong advantage
  • Familiarity with a startup environment, Flexible approach, ability to operate effectively under uncertainty, and frequent change.