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Client Success Operations Manager Jobs (NOW HIRING)

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... Exposure to CRM platforms to track and follow up on customer requests. Understanding of financial ...

Envoy

Customer Success Operations Manager

Denver, CO · On-site

$100 - $125/hr

Learn more at envoy.com About the role We are looking for a Customer Success Operations Manager to help scale and optimize our post-sales organization. In this role, you will partner closely with CS ...

SeatGeek

Client Success Manager

$110K - $130K/yr

As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and ... You'll be part of a team that values commercial impact , not just operational excellence * You'll ...

Associated Builders and Contractors (ABC)

$125 - $150/hr

The Opportunity We're hiring a Customer Success Operations Manager, an experienced individual contributor role with end-to-end ownership of the operating layer our CSMs run on. Our CSMs carry the ...

Evvy

Clinical Success & Operations Manager

Manhattan, NY · On-site

$80 - $100/hr

About this Role We're looking for a Clinical Success & Operations Manager to help build the partner experience layer of Evvy's commercial organization. You'll own the ongoing experience for Evvy ...

NK Consultancy LLC

Client Success Manager

Houston, TX · Remote

Bridge sales & operations: Coordinate between account managers, implementation, and field teams to ... Position: Client Success Manager * Reports to: VP of Revenue and Account Management * Location:

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Client Success Operations Manager information

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$32.5K

$83.1K

$140K

How much do client success operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client success operations manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

What cities are hiring for Client Success Operations Manager jobs?

Cities with the most Client Success Operations Manager job openings:

What states have the most Client Success Operations Manager jobs?

States with the most job openings for Client Success Operations Manager jobs include:

What are popular job titles related to Client Success Operations Manager jobs?

For Client Success Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various Client Success Operations Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Operations Lead

Raleigh, NC • On-site

Versana
Library and Information Services • 1 - 10 employees
Learn more about Versanaexternal

Full-time

Re-posted 9 days ago

Job description

About Us:

Versana is an industry-backed fintech on a mission to make the syndicated loan market  better. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest 
assured they are accessing the loan market's most credible source of deal information.
About You:

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new product launch. This includes driving execution across product demonstrations, client onboarding, account activation and maintaining high quality documentation to support the scale of Versana's new product. 

Key Responsibilities:
Actively drive client participation and engagement to support a new Versana  product launch. 
Lead and mentor other client success associates. 
Collaborate with product, engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans.
Passionate about developing and implementing the ideal customer journey for a new product.
Provide direct client training to drive adoption of Versana's self-service technology solution.
Partner with the Director of Product Operations and Head of Product with Go-to-Market (GTM) execution for Versana new product launch, including Agent Bank and Lender onboarding, product demonstrations, documentation gathering, account activation. 
Provide ongoing support to new clients with training and manual processing of the new product's launch. 
Address queries from Agents and Lenders around the new product's process and workflow, from loan and amendment documentation, system queries to process of the new product's capture
Assist with developing and adhering to performance metrics and provide continued recommendations for process improvement to reduce turnaround times for existingprocesses. 
Adhere to internal and external onboarding and new product related SLAs, where applicable.
Ensure that all operations comply with industry regulations, data security standards, and risk management protocols.
Must Haves:
5+ years of experience in the Syndicated Lending market with a sound understanding of products and processes for both the primary and secondary lifecycles, is highly desirable.
Prior experience with customer success in a start-up environment.
Strong problem solving and analytical thinking skills, with a willingness to dive into details.
Excellent communication and presentation skills. 
Detailed knowledge of process planning.
Experience in customer facing role highly desirable.
Exposure to CRM platforms to track and follow up on customer requests.
Understanding of financial products (must have).
Comfortable engaging with personas at all levels at buy side and sell side firms. 
Equal Opportunity Employer:
 
We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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