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Client Success Operations Manager Jobs in Illinois

Nexxen International

Manager, Client Success

Chicago, IL · On-site

$100K - $130K/yr

We are seeking a strategic and experienced Manager of Client Success within our Central Region. In ... Operational Excellence: Design and implement scalable workflows and operational best practices to ...

Digitas

Professional, Client Success

Chicago, IL · On-site

Your efforts in optimizing internal processes and ensuring operational efficiency will result in ... What You'll Bring With You Client Strategy & Relationship Management: Collaborate with the digital ...

Socket.dev

Manager, Client Success

Chicago, IL · On-site

$100K - $130K/yr

We are seeking a strategic and experienced Manager of Client Success within our Central Region. In ... Operational Excellence: Design and implement scalable workflows and operational best practices to ...

Nexxen

Manager, Client Success

Chicago, IL · On-site

$100K - $130K/yr

We are seeking a strategic and experienced Manager of Client Success within our Central Region. In ... Operational Excellence: Design and implement scalable workflows and operational best practices to ...

Epsilon

Professional, Client Success

New York, NY

Your efforts in optimizing internal processes and ensuring operational efficiency will result in ... Client Strategy & Relationship Management : * Collaborate with the digital media team to understand ...

Aero Payments, Inc.

Client Success Manager

Chicago, IL · On-site

We are looking for an exceptional Client Success Manager who embraces curiosity, professionalism ... Suite and operational teams inlarge and medium sized accounts-many of which may be located in a ...

Rundoo

Client Success Manager

Chicago, IL · On-site

Retail, POS, payments, or small-business operations background * Experience with owner-operator or ... Claire (Manager, Client Success -- manages CS + Support) - Studied History and Captained the Field ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned clients, representing program operations, value and impact, and facilitate across stakeholders (TPAs ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Retail, POS, payments, or small-business operations background * Experience with owner-operator or ... Claire (Manager, Client Success - manages CS + Support) - Studied History and Captained the Field ...

Nexxen International Ltd

Client Success Manager

Chicago, IL · On-site

$75K - $95K/yr

The Client Success Manager at Nexxen owns two core functions: managed service campaign management ... You'll be partnering closely with Strategic Sales, Ad Operations, and Supply teams to ensure every ...

WOWK-TV

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Nexxen

Client Success Manager

Chicago, IL · On-site

$75K - $95K/yr

The Client Success Manager at Nexxen owns two core functions: managed service campaign management ... You'll be partnering closely with Strategic Sales, Ad Operations, and Supply teams to ensure every ...

Tribune Media

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

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All JobsClient Success Operations JobsClient Success Operations Manager JobsClient Success Operations Manager Jobs in Illinois

Client Success Operations Manager information

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

Infographic showing various Client Success Operations Manager job openings in Illinois as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Manager, Client Success

Chicago, IL • On-site

Nexxen International
See more jobs at Nexxen Internationalexternal

$100K - $130K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

We are seeking a strategic and experienced Manager of Client Success within our Central Region. In this hands-on leadership role, you will manage a high-performing team of Client Success Managers focused on delivering exceptional client experiences, maximizing retention, and accelerating revenue growth.

Reporting to the Sr Director, Central Client Success, you will be a proactive, solution-oriented leader with a strong sales and operator mindset who uplifts the team, brings fresh ideas, and builds lasting client relationships. You’ll collaborate cross-functionally across Sales, Product, Marketing, Operations, Finance, and Legal to maximize client value and align client success strategies with business goals, driving measurable impact and growth in a fast-paced digital advertising environment.

What You’ll Do
  • Lead and Develop: Manage and grow a high-performing Client Success team of 4-6 individual contributors, through coaching and a culture of continuous learning, accountability, and excellence.
  • Strategic Consulting: Empower the team to act as trusted advisors, guiding clients toward business goals through data-driven media strategies and a customer-first mindset.
  • Drive Growth: Oversee client relationships throughout the campaign lifecycle, focusing on retention, upsell opportunities, and revenue growth through strategic planning and proactive issue resolution.
  • Operational Excellence: Design and implement scalable workflows and operational best practices to increase efficiency, team effectiveness, consistency, and client impact.
  • Problem Solve & Represent: Act as an escalation point for complex client issues
  • Collaborate Cross-Functionally: Partner across departments to ensure alignment between client needs, Nexxen’s offerings, and strategic business priorities.
  • Data-Led Decisions: Use data and insights to track KPIs, identify performance trends, and drive informed decision-making.
  • Product Mastery: Maintain deep knowledge of Nexxen’s full product suite across channels to maximize client value.
  • Deliver Results: Execute your strategy to deliver measurable gains in client satisfaction, revenue growth, renewal rates, upsells, and revenue targets.
Qualifications
  • 5+ years of experience in advertising, ad tech, or digital media, with a strong background in client services, account management, or media sales.
  • 2+ years managing teams, with a proven record of hiring, mentoring, motivating and scaling talent.
  • Demonstrated success managing large-scale strategic accounts and campaign budgets ($100M+), with clear success in revenue growth and client retention.
  • Expertise in programmatic advertising, CTV, and digital media platforms.
  • Strong analytical, communication and cross-functional collaboration skills, with the ability to influence internal and external stakeholders.
  • Strategic thinker with strong decision-making, planning, and organizational skills—grounded in operational rigor and a bias for action.
  • Highly collaborative and proactive, with a continuous improvement mindset focused on innovation and scalable success.

In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role is $100,000 - $130,000. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.

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